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English 23
Troubleshooting
Problem Cause Action
The oven does not
heat.
• If the door is open • Close the door and restart.
• If oven controls are not
correctly set
• Refer to the chapter on
oven operation and reset
the oven.
• If the household fuse has
been blown or the circuit
breaker has operated
• Replace the fuse or reset
the circuit. If it happens
repeatedly, call an
electrician.
Smoke comes out
during operation.
• During initial operation • Smoke may come from
the heater when you first
use the oven. This is not
a malfunction, and if you
run the oven 2-3 times, it
should stop happening.
• If there is food on the
heater
• Let the oven cool
sufficiently and remove the
food from the heater.
There is a burning or
plastic smell when
using the oven.
• If using plastic or other
containers that are not heat-
resistant
• Use glass containers
suitable for hot
temperatures.
The oven does not
cook properly.
• If the door is often opened
during cooking
• Do not frequently open
the door unless you are
cooking things that need
to be turned. If you open
the door often, the interior
temperature will be lower
and this may affect the
results of your cooking.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-20
Sensor malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not fixed,
please contact a service centre.
C-21
C-22
C-d0
Button problem
Occurs when a button is
pressed and held for a period
of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the oven
and try again. If the problem
continues, contact a local
Samsung service centre.
S-01
Safety shutoff
Oven has continued operating
at a set temperature for an
extended time.
• Under 105 °C - 16 hours
• From 105 °C to 240 °C -
8 hours
• From 245 °C to Max -
4 hours
This is not a system failure.
Turn off the oven and remove
food. Then, try again normally.
NV68A1140BK_EU_DG68-01365A-00_EN.indd 23NV68A1140BK_EU_DG68-01365A-00_EN.indd 23 2021-02-09 오후 4:35:012021-02-09 오후 4:35:01
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