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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
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Refrigerator does not operate Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Either or both controls set to OFF. Set the controls to a lower temperature setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is tripped. Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight vibration is
normal)
Rollers need adjusting. See Rollers section of the Owner’s Manual found at
www.GEAppliances.com for Canada www.GEAppliances.ca
Motor operates for long periods or
cycles on and off frequently. (Modern
refrigerators with more storage space and
a larger freezer require more operating
time. They start and stop often to
maintain even temperatures.)
Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of food are
placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest setting. See About the controls section of the Owner’s Manual found at
www.GEAppliances.com.
Refrigerator or freezer compartment too
warm
Temperature control not set cold enough. See About the controls section of the Owner’s Manual found at
www.GEAppliances.com.
Warm weather or frequent door openings. Set the temperature control one step colder. See About the
controls section of the Owner’s Manual found at
www.GEAppliances.com.
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen food (frost
within package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. This is normal.
Divider between refrigerator and freezer
compartments feels warm
Automatic energy saver system circulates
warm liquid around front edge of freezer
compartment.
This helps prevent condensation on the outside.
Automatic ice maker does not work Ice maker power switch is in the OFF position. Set the power switch to the ON position.
Water supply turned off or not connected. See Installing the water line section of the Owner’s Manual
found at www.GEAppliances.com.
Freezer compartment too warm. Wait 24 hours for the refrigerator to completelycool down.
Piled up cubes in the storage bin cause the ice
maker to shut off.
Level cubes by hand.
Ice cubes stuck in ice maker. Turn off the ice maker, remove cubes, and turn the ice maker
back on.
Ice cubes have odor/taste Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice cubes.
Wrap foods well.
Interior of refrigerator needs cleaning. See Care and cleaning section of the Owner’s Manual found
at www.GEAppliances.com.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set cold enough. See About the controls section of the Owner’s Manual found
at www.GEAppliances.com.
Frequent ‘buzzing sound” Ice maker power switch is in the 1 (on) position,
but the water supply to the refrigerator has not
been connected.
Set the power switch to the 0 (off) position. Keeping it inthe 1 (on)
position will damage the water valve.
Orange glow in the freezer Defrost heater is on. This is normal.
Water has poor taste/odor Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water in first glass is warm Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to completelycool down.
Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not work Water supply line turned off or not
connected.
See Installing the water line section of the Owner’s Manual
found at www.GEAppliances.com.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Dispenser is LOCKED. Press and hold the LOCK CONTROLS pad for 3 seconds.
Water spurting from
dispenser
Newly-installed filter cartridge.
Run water from the dispenser for 3 minutes (about one and a half
gallons).
Water is not dispensed but ice maker is
working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting
.
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