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REV. D | © 2018 BIG ASS FANS | ALL RIGHTS RESERVED
TROUBLESHOOTING
Your fan may occasionally jerk forward and backward upon startup. This is normal and does not aect fan operation.
Try these troubleshooting steps before contacting Customer Service. For additional operation, maintenance, and troubleshooting
information, visit bigassfans.com/support
Issue Solution
The fan will not start.
• Make sure the fan is receiving power.
• Check your circuit breaker or fuse panel and wall switch for functionality.
• Make sure the fan is properly wired and grounded.
• Make sure the plastic film in the remote's battery tray has been removed.
The fan wobbles.
Remove the airfoils and make sure the colored dot sticker on each airfoil matches the
corresponding sticker on the motor hub. If the stickers do not match, move the airfoils
to the matching attachment points.
The fan appears slightly tilted.
(Low profile and standard mounts only.)
Raise the lower motor cover trim and locate the pivot bolt. Loosen the bolt with a 5 mm
hex key to allow the fan to hang straight, and then re-tighten.
The fan is noisy during operation.
Bring the fan to a complete stop.
• Gently turn the airfoils by hand, making sure there are no fan parts rubbing on the
motor hub when the fan rotates.
• Check all mounting and fan hardware. If loose, tighten.
I need to reboot the fan.
Press and hold the On/O button until the LED indicators start blinking.
Within three seconds of the LEDs flashing, press the On/O button again. When the
LEDs stop blinking, the reboot is complete.
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