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18
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not flow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
Machine needs to be descaled.
Perform descale cycle.
Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
See below, ‘Espresso only drips from the
portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely. Use slightly coarser grind.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Too much coffee in the filter basket. Lower dose of coffee.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Coffee tamped too firmly. Tamp between or 30-40 lbs (15-20kgs)
of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
The filter basket may be blocked. Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
Machine needs to be descaled.
Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
Water tank is empty or water level
is below MIN.
Fill tank.
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