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ENGLISH
21
I have a problem with touch response.
Problem Resolution
Touch does not respond. Remove the USB cable and connect it again in 10 seconds.
Check the USB cable connection.
- This may occur when the USB cable between PC and monitor is not connected.
Check the USB cable and make it firmly connected. * Check the connection on
Windows 8.x / 10 Control Panel > System and Security > System
- Check the number of touch-points supported under Pen and Touch.
Check the PC power.
- This may occur when the PC is powered off. Make sure that your PC's power
cord is firmly plugged into a power outlet.
Restart your PC.
- Touch may not respond when the system is down due to the unstable
network. Reconnect the LAN cable or restart your PC.
Check the signal cable connection.
- If your PC and monitor are not connected using a signal cable, touch does not
respond. Check the signal cable connection.
Check the monitor power.
- Touch may not respond when the monitor is powered off.
Always connect the power cord to a grounded outlet.
- If you do not use a grounded outlet, it may cause a break or touch error.
Check if the screen is currently on.
The location of a touch does
not correspond to the touch
coordinates.
Change your tablet PC settings (Windows 8.x / 10).
- This may occur when the touch screen is not calibrated properly. Control Panel
> Hardware and Sound > Tablet PC Settings > Display > Display options >
Calibrate or Reset * For information about gestures and settings on Windows
8.x / 10, refer to the Windows Help.
A touch is applied to a monitor
other than the one I intended.
Set the monitor as the default monitor.
- This may occur if the monitor is not set as the default monitor when you are
using multiple monitors. Go to Control Panel > Display > Settings tab > Select
the monitor > Use this device as the primary monitor (U) > Apply (A)
Change your tablet PC settings (Windows 8.x / 10).
- This may occur when the touch screen is not calibrated properly. Go to Control
Panel > Hardware and Sound > Tablet PC Settings > Display > Display options
> Calibrate or Reset
I cannot use 20 touch points in
Windows 8.x / 10.
Make sure that you use a content that supports up to 20 touch points.
- The content played (e.g. Flash Player, Paint, etc.) may not support 20 touch
points.
Remove the USB cable and connect it again in 10 seconds.
Run the content (e.g. Flash Player, Paint, etc.) again.
Restart your PC.
If the gap between two touch points is 20 mm (0.7 inches) or less, the touch
error may occur.
On the edge of the touch screen, multi-touch may work unstably.
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