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Customer Service
Product Registration
To register product do the following:.
1. Visit www.cybexintl.com.
2. Locate Product Registration in the Support section.
3. Fill out form completely.
4. Click the Submit button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 1-888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 1-508-533-4300 or fax 1-508-533-5183. Email address
Find information on the web at www.cybexintl.com.
To contact us online go to www.cybexintl.com.
Ordering Parts
To order parts online go to www.cybexintl.com.
To speak with a customer service representative, call 800-351-3737 (for customers living within the USA) or 847-288-3700 (for
customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in serving you.
• Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at www.cybexintl.com
• Shipping Address
• Contact Name
• Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not required. You may also fax orders to
800-216-8893.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement, repair or credit. The system assures
that returned materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA from Cybex, if
applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without proper RMA and an Automated
Return Service (ARS) label.
Please contact Cybex Customer Service for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the item you wish to return. Provide
the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for evaluation and repair or
replacement. The technician will assign you a RMA number and will send you an ARS label. The ARS label and the RMA numbers must
be clearly displayed on the outside of the package that contains the item(s) to be returned. Include the description of the problem, the
serial number of the equipment and the name and address of the owner in the package along with the part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD will not be accepted by the
Cybex receiving department.
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