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42
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the LG Customer Information Center.
NFC or Wi-Fi equipped models can also transmit data to
a smartphone using the LG Smart ThinQ application.
• For appliances with the or logo
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1. Call the LG Electronics Customer Information Center
at:(LG U.S.A.) 1-800-243-0000(LG Canada) 1-888-542-
2623
2. When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3. Press and hold the button for 3 seconds.
4. Keep the phone in place until the tone transmission
has finished.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you using
the information transmitted for analysis.
NOTE
• Smart Diagnosis™ cannot be activated unless the
appliance can be turned on using the button.
If the appliance cannot be turned on, troubleshooting
must be done without using Smart Diagnosis™.
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
• The Smart Diagnosis™ function depends on the local
call quality.
• Bad call quality may result in poor data transmission
from your phone to the call center, which could cause
Smart Diagnosis™ to malfunction.
• For appliances with the or logo
Use the Smart Diagnosis feature in the Smart ThinQ
application for help diagnosing issues with the
appliance without the assistance of the LG Customer
Information Center.
Follow the instructions in the Smart ThinQ application to
perform a Smart Diagnosis using your smartphone.
NOTE
• Smart Diagnosis™ cannot be activated unless the
appliance can be turned on using the button.
If the appliance cannot be turned on, troubleshooting
must be done without using Smart Diagnosis™.
SMART FUNCTIONS
MFL69306261_en_170804.indd 42 2017.8.4 9:38:25 AM
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