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43
English
11 Troubleshooting
Warning
• Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
Main unit
The buttons on the home theater do not work.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed HDMI
cable to connect the home theater and TV.
Some Standard HDMI cables do not display
properly for some images, 3D video, or
Deep Color.
• Make sure that the HDMI cable is not faulty.
If it is faulty, replace it with a new cable.
• Press (Home) and then 731 on the
remote control to restore the default
picture resolution.
• Change the HDMI video setting, or wait for
10 seconds for auto recovery (see ‘Picture
resolution’ on page 35).
Disc does not play high-denition video.
• Make sure that the disc contains high-
denition video.
• Make sure that the TV supports high-
denition video.
• Use an HDMI cable to connect to the TV.
Laser
• Laser Type (Diode): InGaN/AIGaN (BD),
AIGaInP (DVD/CD)
• Wave length: 405 +7 nm/-7 nm (BD), 655
+10 nm/-10 nm (DVD), 790 +10 nm/-20
nm (CD)
• Output power (Max. ratings): 20 mW (BD),
6 mW (DVD), 7 mW (CD)
EN
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