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3130
TROUBLESHOOTING Q&A
When there is no power to the juicer:
· Check if the power cord is properly plugged in.
· Check if the drum lid and the juicing bowl are
properly assembled.
· Check if the top-set and the body are properly
assembled.
· Juicer will not operate if parts are not
assembled properly.
Reduced juice yield:
· Dierent ingredients hold dierent amounts of
uid that will yield dierent amounts of juice.
· If the ingredients are not fresh, they may
contain reduced amount of uid, which will
yield less juice. Sock ingredients in cold water
for about 30 min prior to juicing for the best
result.
· Check if the silicone is rmly inserted.
· If the ingredient itself has low water content,
it may help to soak it in water before juicing.
· If juicing ingredients with small seeds, after a
few servings, it may reduce the juice yield.
For best result, disassemble and wash the top-
set in between juicing.
· If there is seed residue on the bottom of the
strainer, this can aect juicer performance and
the overall juice yield.
There is too much pulp in the juice:
· To reduce the ne pulp, clean the drum set
frequently and extract the pulp.
· Use a mesh strainer and put the juice through
it to collect the unwanted pulp.
· If the strainer and the screw are damaged
and aecting the juicer’s performance, it is
recommended the parts be replaced.
*The lifetime of each part may vary depending
on length and method of use and ingredients
extracted.
The drum lid will not close:
· Make sure the juicing screw is pushed all the
way in to the strainer in order for the drum lid
to close properly.
· If the juicing screw is not properly in position,
the drum lid may not close.
Odd noise from the juicer:
· Check if the parts are assembled correctly.
Try reassembling the parts and listen for the
odd noise.
· Do not start the juicer unless there are
ingredients and/or liquid in it.
· Operating the juicer without ingredients can
cause damage to the screw.
· If the juicer is operated without ingredients or
liquid, the noise level can increase and also can
lead to damage.
· The friction noise from the juicing screw and
the strainer will disappear when ingredients
are inserted into the juicer.
· If the noise occurs when ingredients are
inserted into the juicer, check the size of the
ingredients. Do not insert anything over 1 inch
in thickness.
· Depending on the type of ingredients,
the dimensions can be smaller.
· The noise can occur if the juicer is operated on
an uneven or slanted surface. Place the juicer
on a horizontally at surface when operating.
The extracted pulp is very wet:
· During the very beginning of extraction,
the pulp can be more wet.
· Depending on the ingredient’s condition,
the extracted pulp can be aected; especially
when the ingredient is not fresh, the juice can
be extracted with the pulp.
During operation, the juicing bowl shakes.
· The juicing screw and the strainer are set up to
crush and squeeze the ingredients. It is normal
for the juicing screw and the strainer to vibrate.
· If the ingredient contains strong ber,
the vibration from the drum set may be stronger.
During juicing, the juicer stopped:
· Check the power cord and make sure it is
plugged in correctly.
· Check that all the parts are correctly assembled.
· If too many ingredients are inserted at one time,
this can cause the juicer to stop.
· When the juicer stops because there are too
many ingredients inserted in it, press the
REV - O - FWD(
REVERSE - OFF - FORWARD)
31 button in this order,
switching back and forth 2 to 3 times.
· The reverse setting will push the ingredients up,
and the forward setting will pull the ingredients
down.
· If there are hard seeds within the ingredients,
remove them before juicing. Hard seeds can
damage the juicer.
Layers of separation in the juice:
·
Depending on the density of the ingredients, the
extracted juice may show layers of dierent juices.
It is dierent from separation due to oxidation
caused by juicing with a high-speed juicer.
The drum lid is stuck:
· After juicing, let the juicer operate for another
30 seconds to extract the remaining pulp.
·
If there is too much pulp in the top-set, this can cause
the drum lid to not open. In this situation,
press
the REV- O - FWD(REVERSE-OFF-FORWARD)
button in the order,
switching back and forth 2 to 3
times. Then place both
hands on the drum lid and
firmly press down while
simultaneously turning the
drum lid to open.
· Pour water down the feeding tube to rinse out
the insides and then try opening the drum lid.
Juice dripping down the body:
·
If the compression silicone on the bottom of
the juicing bowl is not plugged in correctly,
the juice may seep out on to the juicer body.
Before assembling the parts, check and make sure
the compression silicone is plugged in correctly.
Is it possible to juice ingredients with
tough ber?
· Ingredients like celery or ginger contain long
bers that may wrap around the juicing screw
and aect the juicer’s performance. When
juicing brous ingredients, do not collect more
than 1 lb. of juice. After collecting this quantity
or less, clean the drum set completely before
juicing again.
Discoloration of the plastic parts:
· After juicing, if the juicer is not cleaned right
away, the remaining pulp inside the drum set
can dry up which can make disassembling and
cleaning hard. This can also aect the juicer’s
performance and color.
· Ingredients that are rich in carotenoids such
as carrots and spinach may dye plastic parts.
When the parts are dyed with carotenoids, rub
vegetable oil in to the dyed areas and use mild
detergent to clean.
· Vegetable oil should only be used during
clean-up for parts that are discolored. Do not
use vegetable oil on the juicing screw or the
strainer. If vegetable oil or oil from animal fat
gets on the juicing screw or the strainer, this
can aect the juicer’s performance and may
result in damaged parts.
· The silicone pieces on the top-set can be
detached to be thoroughly cleaned.
Using for purposes other than juicing:
· This juicer is designed to juice ingredients like
fruits and vegetables.
· Do not use the juicer for extracting vegetable oil.
· Do not juice ingredients with high contents of
vegetable/ animal oil.
· If vegetable/animal oil gets on the juicing screw
or the strainer, this can aect the performance
of the juicer and could result in damaged parts.
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