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Troubleshooting
Sma WiFi
Ceramic Tower Heater
The following terms and conditions apply to the promo code;
1. Coupon is only valid on the atomi sma website www.atomisma.com.
2. A valid code must be entered at the checkout page in order to redeem the
promotion.
3. Customers can only redeem one time at checkout.
4. Customers can only use the promo code once.
5. atomi sma reserves the right to cancel or modify any order, or revoke the
use of the promo code for any reason.
6. Unless otherwise stated, promo codes are not valid in conjunction with
other promotions or discounts.
7. Additional terms and conditions may be specfied in relation to specific
promo code (for example, duration, eligibility, discount amount and
products covered), and will govern the use and redemption of those
vouchers.
8. Promo code is not exchangeable for cash.
9. atomi sma will not be liable and/or be required to oer replacement codes,
discounts, credits, cash or otherwise compensate customers for:
a. discontinued or cancelled promo code;
b. improper use of, or inability to redeem, a promo code; or
c. the inability to redeem promo code due to technical issues.
Still can’t connect?
Need assistance?
Our friendly customer service team will
work hard to put a smile back on your face.
Here’s how we can connect.
1-800-757-1440
Mon-Fri 9:00-5:00 EST (US)
or suppo@atomiusa.com
I can’t find the atomi.sma.XXXX network in
my WiFi list.
Make sure your atomi sma device is plugged in and the
WiFi light is blinking quickly. If not, unplug your atomi sma
device and plug it back in to reboot.
My WiFi network doesn’t appear in the atomi
sma app.
Use your smaphone to confirm that you have at least
two WiFi bars in the vicinity of your atomi sma device. If
not, move your atomi sma device closer to your router.
(The list will refresh every 10 seconds).
Cannot connect to my WiFi network.
Make sure that you have entered the correct WiFi
password during the WiFi setup. Check if there are
problems with your internet connection. If the WiFi signal
is too weak, reset your WiFi router and try again.
My atomi sma device appears as
“Unavailable” in the app.
Refresh the device list.
My atomi sma app is frozen.
Force quit and re-launch the atomi sma app.
I just replaced my router.
To reset the WiFi without losing your atomi sma devices
seings, hold down the power buon and wait for the LED
to change from amber to blinking white, then release.
When the LED begins to alternate white and amber, follow
steps 3-5 to associate your atomi sma device with your
new network.
I’m still having trouble!
WiFi networks come in a lot of shapes and sizes with many
quirks of their own. It doesn’t mean your atomi sma
device is malfunctioning. If problems persist, please try
these steps, in this order:
1. Force quit and re-launch the atomi sma app. Check to
see if this fixes the issue.
2. Unplug your atomi sma device and plug it back in.
Check to see if this fixes the issue.
3. Unplug your router and plug it back in. Check to see if
this fixes the issue.
4. Delete and reinstall the atomi sma app. Check to see if
this fixes the issue.
For more troubleshooting tips go to
www.atomisma.com/helpHeater
Welcome to the atomi sma family!
We know you will love our products so much
that we are giving you an exclusive 15% o
your next purchase on atomisma.com.
Log onto
hps://atomisma.com/shop-now/
Add to Ca
Enter promo code ATOMI15OFF
Proceed to checkout
Free shipping on orders over $50
*within the contiguous US only*
Terms and conditions apply;
This product can expose you to chemicals including Lead, which is known to the State of
California to cause bih defects or other reproductive harm. For more information,go to
www.P65Warnings.ca.gov.
Warning
FCC Notice:
This device complies with Pa 15 of the FCC Rules. Operation is
subject to the two following conditions:
1. This device may not cause harmful inteerence.
2. This device must accept any inteerence received, including
inteerence that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Pa 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful inteerence in a residential installation.
Three-year limited warranty from the date of purchase
against defects in material and workmanship.
For questions or concerns, email us at suppo@atomiusa.com
Manufactured and marketed by Atomi Inc.
10 West 33rd St., New York, NY 10001
atomi™ is a trademark of Atomi Inc.
atomi sma
®
is a registered trademark of Atomi Inc.
Designed by atomi in New York. Made in China.
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