You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source 
Connection Guide
It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
Connecting an Antenna
You can connect a coaxial cable to your TV
Connecting to the Internet
You can get access to the Internet through your TV.
You can get access to the Internet through your TV.
Settings
GeneralNetworkOpen Network Settings
Configure network settings to connect to an available network.
Establishing a wired Internet connection
Settings
GeneralNetworkOpen Network SettingsWired
If you connect a LAN cable, the TV automatically accesses the Internet.
Establishing a wireless Internet connection
SettingsGeneral NetworkOpen Network SettingsWireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Settings General NetworkNetwork Status.Checking the Internet connection status
SettingsGeneral NetworkNetwork Status
View the current network and Internet status.
Resetting Your Network
Settings General NetworkReset Network
Restore the network settings to the factory default
Turning on the TV with a mobile device
Settings General NetworkExpert settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
Apple AirPlay may not be supported depending on the model or geographical area
Connecting an IP control device to the TV
Settings General NetworkExpert settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
Allowing to connect a wireless network
Settings General NetworkExpert settings Wi-Fi
You can enable the connection to Wi-Fi.
Changing the name of the TV
SettingsGeneral System ManagerDevice Name
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
Screen Sharing (Smart View) with your Mobile Device
You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View.
For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone Screen Sharing (Smart View).
To turn off Screen Sharing (Smart View), disconnect the mobile device or press the 
button on the remote control.
Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
Source Connection Guide Smartphone Apple AirPlay.
Using Tap View
By tapping the mobile device on your TV, you can watch Multi View or mobile device's screen through the TV screen.
1. Enable Tap View on your mobile device.
2. Turn on the screen of your mobile device.
3. Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.
4. Watch Multi View or mobile device's screen on the TV screen.
Enabling Tap View
Enable Tap View in the SmartThings app.
1. Launch the SmartThings app on your mobile device.
2. Select Settings 
in SmartThings app on your mobile device.
3. Set Tap View to on.
Using Multi View
Multi View
You can view multiple content items through Multi View.
To start the function, select Multi View, and then select the content to add in Select content. or select a desired combination in Preset at the top of Multi View. Or run screen sharing (Smart View/Apple AirPlay) for your mobile device.
button on the Samsung Smart Remote.
button is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its button. button in Multi View mode, the Multi View preview screen appears above the bottom of the screen. By selecting the content in the Multi View preview screen, 2-5 contents can be displayed in Multi View mode.When Multi View is running, press the Select button to configure the following menus.
(Select content.)You can select from the content list displayed above.
You can change the content for the selected window. To enter Content Selection Mode, press and hold the Select button on the Samsung Smart Remote.
(Change screen size.)Selects the desired size of Multi View.
(Set Picture-in-Picture.)Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window.
(Listen to the sound from two screens.)You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.
(Delete screen.)You can delete the selected screen.
(Connect Bluetooth Speaker.)You can hear the sound by connecting the Bluetooth speaker.
(Exit to full screen.)Multi View is ended and then the full screen appears.
To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung Smart Remote's button allows you to choose whether to save exit the current layout.
You can save the layout of the current Multi View before closing the function.
Multi View up directional button)Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
1. Move the focus to a connected external device.
2. Press the up directional button. The following functions become available:
1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Displays device connection instructions.
You can view how to use the remote control.
Lets you register external devices to your Samsung remote control and control them using the Remote.
Connection Notes
When connecting an external device, note the following:
Connection notes for HDMI
Connection notes for audio devices
Settings up directional button Sound Output).Select Optical on the Sound Output menu. ( Settings Sound Sound Output).
Connection notes for computers
Connection notes for mobile devices
Source Connection Guide Smartphone Apple AirPlay.
You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use.
Learn about the buttons on the Samsung Smart Remote.
Learn about the buttons on the Samsung Smart Remote.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and 
buttons simultaneously for 3 seconds or more
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC)
1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is finished you can access the menu of the connected device using your TV remote and control the device.
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse, or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager
You can connect a keyboard, mouse, or gamepad to control the TV easily.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
Source Connection Guide Input Device).Connecting a Bluetooth keyboard, mouse, or gamepad
Settings General External Device Manager Input Device Manager Bluetooth Device List
Using the keyboard and mouse
Setting up the input devices
Settings General External Device Manager Input Device Manager
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
You can set up the mouse with the Primary Button and Pointer Speed functions.
Use the virtual keyboard to enter text on your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
1.Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
2.Options
Select 
on the virtual keyboard screen. The following options are available:
3.Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Settings Terms & Privacy. Settings Support Device Care Self Diagnosis Reset Smart Hub).Displaying the Home Screen
Press the 
button.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
1. Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
You can open the user manual embedded in your TV.
In Intelligent Mode, the TV recognizes and analyzes the surroundings, noise, content, and usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set detailed options, press the up directional button, and then select Intelligent Mode Settings.
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
You can set the Game Mode to optimize the TV screen for better gaming performance. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
You can watch TV broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
You can turn off the TV automatically at a spectific time. To change the sleep time, press the Select button. Toset the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings.
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format.
You can set On Timer to turn on the TV automatically at a specific time. On Timer is only available if the Clock has been set.
You can set Off Timer to shut off the TV automatically at specific time. Off Timer is only available if the Clock has been set.
You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's storage. If any problem is found, the TV needs technical support.
Display the Settings menu.
2. 
Source
You can select an external device connected to the TV.
3. 
Digital Butler
This function allows the TV to connect and control the detected devices in the same space.
4. 
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
5. 
Apps
You can enjoy a wide range of contents, including news, sports, weather, and games by installing the corresponding apps on your TV.
6. 
Multi View
While watching the TV, you can simultaneously view multiple screens that are split.
7. 
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-time information, such as weather, time, and news, on the TV screen when you are not watching TV.
To return to the TV mode, press the
button in Ambient Mode. To shut off the TV, press the 
button. In case of any The Frame model, press and hold the
button.
8. Home
This menu appears first when you press the 
button. Then you can quickly access Samsung Account, Notification, or Privacy Choices.
Go to the Samsung Account screen to create a new account or sign out of your account.
NotificationYou can view a list of ͝notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a botification window appears on theright and the following functions are available:
Delete AllYou can delete all your notifications.
SettingsYou can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound.
You can view and set the privacy policy for Smart Hub and various other services.
9.Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content.
10.Moving an item on the Home Screen
Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
11.Removing an item on the Home Screen
Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then select Remove in option menu. The selected app is deleted.
Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
You can turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
Settings General Smart Features Autorun Last App
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
This function may not be supported depending on the model.
Launching Samsung Business TV app automatically
Settings General Smart Features Autorun Samsung Business TV App
If Autorun Samsung Business TV App is set to On, Samsung Business TV app is automatically run when you turn on the TV. You can also turn this function on or off. Press the Select button at the current menu.
To use the Samsung Business TV app on your TV, install the app from Google Play Store or App Store. Use the Samsung Business TV app by following the screen instructions on the mobile device.
Automatic casting in Multi View
Settings General Smart Features Autorun Multi View Casting
When you cast content on your mobile device by using YouTube, it automatically appears in Multi View. You can turn on or off the function by pressing the Select button.
Testing Smart Hub connections
Settings Support Device Care Self Diagnosis vSmart Hub Connection Test
Resetting Smart Hub
Settings Support Device Care Self Diagnosis Reset Smart Hub
Settings General System Manager Change PIN.Create and manage your own Samsung account.
Settings GeneralSystem Manager Samsung Account
Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Creating a new account
Settings General System Manager Samsung Account Create Account
Managing your Samsung account
Settings General System Manager Samsung Account My Account
When you sign in to your Samsung account, you can use the following functions:
When multiple people share the TV, you can sign out of your account to prevent others from using it.
Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.You can edit your account information.
You can view or manage your payment information.
You can back up the TV settings to your Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
You can register the current TV or see the registered information. You can easily receive services after product registration.
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed.
You can view the user agreement and privacy policy.
Learn about the functions available in Ambient Mode.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information, such as weather, time, and news, on the TV screen when you are not watching TV.
Ambient Mode browser screen
When you press the button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
1.Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.To view detailed information about a content item, move the focus to it, and then press the up directional button.
2. 
Ambient Settings
You can configure the following Ambient Mode settings:
Changes the auto brightness setting for Ambient Mode.
Sets the time when the Ambient Mode screen turns off automatically.
You can adjust the settings such as content brightness, saturation, and color tone.
Adjusts the brightness of the content.
Adjusts the saturation of the content.
Adjusts the colors of the content.
Adjusts the red, green, blue contrast.
Resets the photos imported from your mobile device or Samsung Cloud.
3. 
TV
You can enter the TV viewing screen.
4.Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Enjoy a range of routines, each displaying content to suit each part of your day or create your very own routines via the SmartThings app.
Provides content that is dedicated to Samsung QLED.
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Enjoy a range of options to create the right ambience to suit your mood.
Relax with a selection of calming content inspired by nature to soothe your mood.
Allows you to select content with a sensible and beautiful design.
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
Provides eye-catching content by giving repetitive movement in part of a photo.
Allows you to select essential real-time information, such as weather, temperature, time, and news.
Allows you to select content such as world famous photos and artwork.
Allows you to select a background theme provided by Samsung.
You can view information about Ambient Mode
Learn about the functions available in Art Mode.
Art
You can use Art mode function to display image content such as artworks or photos when you are not watching TV in full screen mode.
button on the remote control to switch to TV mode or Art mode.
button in Art mode to switch to TV mode.
button on the remote control, or press the TV Controller button at the lower right rear corner of the TV.
> Art Settings) on the TV or SmartThings app on your mobile device to set the sensitivity of the motion detector so that the TV can detect visual changes including user movements and turn on or off automatically.
Use the TV to access your PC via Screen Sharing (Wireless), Remote PC or Cloud Service.
Source PC on TV
You can use the TV to access your PC via Screen Sharing (Wireless), Remote PC ,or Cloud Service.
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
You can easily use remote access function after installing PC on TV - Easy Connection on your PC.
Follow the instructions on the screen to download and install the PC on TV - Easy Connection PC app. Then you can easily connect a remote PC.
Connecting a Remote PC
Source PC on TV Remote PC
Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password and select a correct protocol. If there is any computer that can be accessed via the same network, the found IP and protocol are displayed.
1. Configure your computer’s settings to use the PC on TV function.
1) Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties.
2) Click Advanced System Settings. The System Properties window appears.
3) Click the Remote tab and then select the Allow Remote Assistance connections to this computer.
1) Select Menu System Preferences and then click Sharing.
2) Select the Screen Sharing and Remote Login check box.
3) Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower.
2. Enter the required settings for connecting the computer remotely.
1. PC/Profile
Enter the IP address or profile of the PC you want to connect to.
2.Username
Enter the Username of the computer. How to check the Username:
3.Protocol
Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC)
4.Password
Enter the password for the login account.
Download and run various apps from Smart Hub.
Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV.
1.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
2. 
App Search
You can search for available apps.
3. 
Settings
You can manage the installed apps.
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
Using the buttons in the e-Manual
1.
(Search)
Select an item from the search results to load the corresponding page.
2. 
(Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
3.
(Sitemap)
It displays the lists for each item in e-Manual.
4.A-Z (Index)
Select a keyword to navigate to the relevant page.
5.Device Care
Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support
.
6.
(Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
7. 
(Link)
Access an underlined topic referred to on an e-Manual page immediately
Surf the Internet on your TV.
Internet
Internet Internet Menu Settings Samsung Pass).With Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password.
However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the mobile device with a Samsung account registered in Samsung Pass
It allows the TV to connect and control the detected various devices in the same space.
Digital Butler
Using the TV, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control.
Registering a device
1. When there is any device detected near the TV, a registration pop-up appears on the TV screen.
2. Select Register to register the device.
Digital Butler Add Device.
Digital Butler, you can see available options for each device. Supportable options may differ depending on the device.SmartThings screen layout
Digital Butler
1.
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
Sign In to sign in.2. 
Settings
You can configure the SmartThings settings.
3.Add Device
Displays the list of devices that can be registered on your TV. You can register any by selecting a device.
4..Map / List
Displays the detected devices in a map or list.
5.Device list category
Displays all places connected via the SmartThings app.
Displays all the detected devices that can be connected and controlled.
You can run the control options after selecting a desired device.
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You can use the following functions on the media content list screen of a storage device.
1.Filter By
Filters the media content by type of media.
2.Sort By
Sorts the content list.
3.Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV.
Settings General Voice Voice Assistant)Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby", and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking.
Starting Bixby using buttons on the Samsung Smart Remote
You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar.
Starting the Game Bar
When Game Mode ( Settings General External Device Manager (Game Mode Settings) Game Mode) is On or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar.
Learning about the Game Bar
1.Input Lag
Shows the Input Lag of the game. When Game Motion Plus is Off, the game operates with the minimum input lag.
Settings General External Device Manager Game Mode Settings Game Motion Plus Settings), the input lag increases.2.FPS (Frames Per Second)
Shows the frame rate per second in real time. The frame rate changes when VRR is active.
3.HDR
Shown as On when HDR Game is being played.
4.VRR (Variable Refresh Rate)
Shows the corresponding value when FreeSync or VRR function is active.
5.Sound Output
Shows the audio device in which sound is being output. (e.g. TV speaker, Sound bar, Bluetooth headset, etc.)
6.Screen Ratio
You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9)
7.Screen Position
When setting the screen ratio to Ultra wide (21:9 or 32:9) ,(you can use theUp/Down directional button on the remote control to move the screen up or down from the middle.
(Channel) button on the remote control upward or downward.8.Game Mode Settings
Moves the menu to Game Mode Settings.
9.Troubleshooting
When any problem occurs while operating the Game Bar, see the troubleshooting guide here
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists.
Using the Guide
See an overview of each channel's program lineup.
Live TV Guide
In the Guide, you can see the daily program schedules for each station, see program information, choose a program to watch, and set up a schedule viewing or recording.
(Channel) button on the Samsung Smart Remote or Remote Control. Settings General System Manager Time Clock).Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions:
You can make a recording of a current program.
You can stop the recording function that is currently running.
You can change the start and end times of scheduled program recordings.
You can schedule the viewing of a broadcast scheduled program.
You can schedule recording of a broadcast scheduled program.
You can cancel scheduled viewings.
You can cancel scheduled recordings.
You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal.
To move to the Channel Filter or Antenna Type, Schedule Manager screen: Press the 
or 
button. (If the remote control button is 
, press it twice.)
You can view channels and programs categorized by the types defined in Channel List.
You can change the type of broadcast signals the TV receives.
You can see the Schedule Manager or Recording & Schedule Manager screen.
Recording Programs
Record a current or upcoming program using a USB device instead of a video recorder.
appears next to the programs and channels scheduled for recording.
Live TV while no USB device is connected, the Schedule Manager screen appears in place of the Recordings screen.Using the instant and schedule recording options from the Guide screen
Select a live program from the Guide, press and hold the Select button, and then select Record from the pop-up menu to start recording immediately.
Select a program scheduled to be broadcast, press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Using the instant and schedule recording options while watching a program
If you select Record after pressing the 
button twice, and then press the Select button or after pressing the 
button once while watching a broadcast, recording starts.
Press the Select button while watching a program to display the program info window. Use the left or right directional button to select a scheduled program. Press the Select button, and then select Schedule Recording to set up a scheduled recording of the scheduled program.
Setting Up Schedule Viewing
Configrure the TV to show a specific channel or program at a specific time and date.
appears next to programs that have been configure for a scheduled viewing. Settings General System Manager Time Clock).Using the schedule viewing options from the guide screen
On the Guide screen, select a program you would like to view, press and hold the Select button, and then select
Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a program
Press the Select button while watching TV. The Program Info window appears. Select a program that will be broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to schedule viewing of that program
Using Timeshift
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now
To activate the Timeshift function while watching TV, press the 
button twice, and then press the Select button or press the 
button and then select Timeshift, or press the button.
Settings Broadcasting.Buttons and functions available while recording a program or Timeshift
Review available buttons and functions of how they are used while recording a program or Timeshift.
When you press the down directional button, the control bar appears and the following options are available:
You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
or 
option. To increase the rewind or forward speed in slow mode up to 3 times, select the option repeatedly. To return to normal speed, select the 
option.Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
Ends the recording or Timeshift function.
You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording.
You can set for what period of time the program will be recorded.
This function is only available when a program is being recorded.
Select to return to the current scenes of the program when the Timeshift function is playing its past scenes.
Displays the program info window of the program you are recording or time-shifting.
Using the Channel List
Change the channel or check programs on other digital channels.
Live TV Channel List
Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
The Channel List screen contains the following icons:
: A favorite channelIf you press the left directional button when viewing the Channel List screen, you can use the following functions:
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or satellite box.
Displays the channels that the TV found during the Auto Program channel search.
Displays Favorites 1 to Favorites 5.
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Using a Personal Favorites List
Designate frequently watched channels as favorite channels.
Favorite channels are highlighted in the Edit Channels and Channel List screens with the 
symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list.
Create a favorites list
Live TV Channel List Edit Channels
1. Press the left directional button on the remote control to select the desired Favorites list.
2. Press the right directional button to select Add Channels.
3. Select the desired channel in the list on the screen.
4. Press Add to add the selected channel in the Favorites list.
Select Favorites 1 - Favorites 5 on the Edit Channels screen and the following functions are available:
In the channel list, select one or more channels to add in the favorite list and then select Add Channels.
Removes one or more channels from a favorites list.
Changes the order of one or more channels selected in a favorites list.
Renames a favorites list.
Saves and closes the Edit Channels screen.
TV-Viewing Support Functions
Use the functions that are available while watching TV.
Changing the broadcast signal
Live TV Channel List
Press the up directional button on your remote control, move the focus to Air or Cable, and then press the Select button.
Scanning for available channels
Settings Broadcasting Auto Program
Do not use this function if your TV is connected to a cable box or satellite box.
If the TV has saved channels, Auto Program deletes the existing list, and then saves the newly scanned channels.
Using Program Rating Lock
Settings Broadcasting Program Rating Lock Settings
This function is useful for controlling what programs children can watch on the TV based on their ratings. Program Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players, DVD players, or USB files
Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN is "0000." To change the PIN, go to Settings General System Manager Change PIN.
Watching blocked / restricted programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Using Intelligent Mode
Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Settings General Intelligent Mode Settings
In Intelligent Mode, the TV recognizes and analyzes the surroundings, noise, the content, and your usage patterns to provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing environment.
Improves your viewing experience by recognizing your content, usage patterns, and the environment around your TV.
Optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
Analyzes ambient noise and provides optimal sound depending on the noise.
Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content.
Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings Picture Picture Mode
You can select the Picture Mode that provides the best viewing experience.
Makes the picture brighter and clearer in bright viewing environments.
Is the default mode suitable for general viewing environments.
Reduces eye strain for a comfortable viewing experience.
Is suitable for watching TV or movies in a dark room.
You can watch the source content (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching.
Setting the Viewing Environment for External Devices
You can optimize the TV for viewing specific video formats.
Playing games on an optimized screen
Settings General External Device Manager (Game Mode Settings) Game Mode
You can set the Game Mode to optimize the TV screen for better gaming performance.
When you connect a video game console such as PlayStation and Xbox, Game Mode is set to Auto. When you connect the other game source such as PC, set the Game Mode to On through the above path. You can also set the Game Mode quickly from Home Screen ( Settings up directional button Game Mode 
).
button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears. This function may not be supported depending on the model.Setting the Game Mode details
Settings General External Device Manager Game Mode Settings
You can make your games more immersive by using intense, three-dimensional sound optimized for games.
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colors and contrast in brighter scenes.
You can configure the Game Motion Plus settings.
In accordance with the HGiG (HDR Gaming Interest Group) standard, it sets the optimal image quality for HDR games according to the brightness information of the contents.
Using Cable Box IP Remote
Settings General External Device Manager Cable Box IP Remote
Set the cable box that supports IP control to be controlled with Samsung remote control.
Changing the Picture Size and Position
Change the picture size and position for your TV.
Changing the picture size settings
Settings Picture Picture Size Settings
These functions may not be available on Samsung TV Plus and some applications.
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Fitting the picture to the screen.
Adjusting the picture size and/or position.
Configure a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings Sound Sound Mode
You can select the available sound mode that you prefer for a content type or your listening environment.
Configuring advanced sound settings
Settings Sound Expert Settings
You can personalize the sound quality by adjusting the following settings.
You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device connection.
Select the digital audio output format. If you select the Auto option, the audio device outputs automatically in a supported format.
If you select the Pass-Through option, audio data is output with no processing.
You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices.
Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off.
Automatically adjusts the sound to a certain level when changing channels or switching to another external input.
Plays the notification sound when manipulating a menu or selecting an option.
Using the Sound Support Functions
Configure the sound settings for your TV.
Selecting speakers
Settings Sound Sound Output
You can select which speakers the TV uses for audio output.
Samsung TV supports the Q-Symphony function.
Settings Sound Sound Output). Select the menu.Example) TV + [AV] Soundbar series name (HDMI) or TV + Optical
Listening to the TV through Bluetooth devices
Settings Sound Sound Output Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed connection and usage.
You can configure system and support settings, such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Settings General System Manager Time
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
You must set the clock in the following cases:
Setting the clock automatically
Settings General System Manager Time Clock Clock Mode Auto
Adjusting the clock for DST and time zone
Settings General System Manager Time Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
Selects your time zone.
Automatically adjusts for Daylight Saving Time (DST).
Changing the current time
Settings General System Manager Time Clock Time Offset
Time Offset adjusts the time through a network connection.
Setting the clock manually
Settings General System Manager Time Clock Clock Mode Manual
When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control. When power is cut off and then supplied, the settings for Date and Time are reset to deactivate the On Timer. When their settings are assigned again, the On Timer is activated.
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
Turning on the TV using the on timer
Settings General System Manager Time On Timer
You can set On Timer to turn on the TV automatically at a specific time. On Timer is only available if the Clock has been set. It is also available when Clock Mode is set to Auto, and the network or broadcast TV tuner is connected.
Settings General System Manager Time Clock).Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at specific time. Off Timer is only available if the Clock has been set.
Settings General System Manager Time Clock).Using the Power and Energy Saving Functions
Reduce the TV's energy consumption.
Reducing the energy consumption of the TV
Settings General Power and Energy Saving
Reduce energy consumption by changing your power preferences and other energy-saving options.
Automatically adjust the picture brightness based on the ambient light level.
When Brightness Optimization is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in Settings PictureExpert Settings Brightness.
Reduce power consumption by adjusting brightness settings.
Adjusts the brightness in response to on-screen movements to reduce power consumption.
Activate a screensaver when your TV displays a still image for two hours or more.
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time.
You can check the Samsung Smart Remote's remaining amount of the battery.
Updating the TV's Software
View your TV's software version and update it if necessary.
DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update.
Settings Support Software Update
Updating through the Internet
Settings Support Software Update Update Now
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
Updating the TV automatically
Settings Support Software Update Auto Update
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
Audio and Video Functions for the Visually or Hearing Impaired
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
Settings General Accessibility
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the +/- (Volume) button for 1 second or more. You can easily turn on or turn off the functions, such as Voice Guide, Picture Off, Audio (Video) Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, Accessibility Settings, etc.
Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
Using Voice Assistants on the TV
You can change the settings of a Voice Assistant after selecting it.
Select the Voice Assistant
Settings General Voice Voice Assistant
Select which Voice Assistant you would like to help control your TV.
Settings General Voice Voice Assistant).Using Other Functions
You can view other functions.
Changing the menu language
Settings General System Manager Language
Setting up a password
Settings General System Manager Change PIN
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000."
This function may not be supported depending on the model or geographical area.
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000." Press +/-(Volume) button. >Volume Up > >Volume Down> >Volume Up> .
Setting up the Button Lock
Settings General System Manager Button Lock
You can set the TV Controller button lock. If this function is On, you cannot use TV Controller button.
Setting up the USB Lock
Settings General System Manager USB Lock
You can block connection to any external USB device.
Selecting Usage or Retail Mode
Settings General System Manager Usage Mode
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
Managing External Devices
Settings General External Device Manager Device Connect Manager
When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Manage a list of external devices registered to the TV.
Using AirPlay
Settings General Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
Restoring the TV to the factory settings
Settings General Reset
You can restore all TV settings to the factory defaults.
Source up directional button TV up directional button Set Up TV), and then configure the settings in the steps you skipped.If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center.
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Device Care Self Diagnosis Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definitaton picture you can examine for flɇиϑ or faults.
Flickering and Dimming
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
Settings General Power and Energy Saving Brightness OptimizationSettings General Power and Energy Saving Brightness ReductionSettings General Power and Energy Saving Motion LightingSettings Picture Expert Settings Contrast EnhancerRun Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings Support Device Care Self Diagnosis Picture TestComponent Connections and Screen Color
If the color on your TV screen is not correct or the black and white colors are off, run Picture Test.
Settings Support Device Care Self Diagnosis Picture TestIf the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect Box,confirm that its video input connectors are connected to the correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
Source Connection GuideScreen Brightness
If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimization.
Settings Picture Expert Settings Reset PictureSettings General Power and Energy Saving Brightness OptimizationIf the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.
Settings Picture Expert Settings ContrastSettings Picture Expert Settings BrightnessSettings Picture Expert Settings SharpnessSettings Picture Expert Settings ColorSettings Picture Expert Settings Tint (G/R)Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.
Settings Picture Expert Settings Picture Clarity SettingsUnwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.
Settings General System Manager Time Sleep TimerIf the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
Settings General Power and Energy Saving Auto Power OffSettings General System Manager Time Off TimerProblems Powering On
If you are having problems powering on your TV, there are a number of things to check before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected.
If you have a cable box or satellite box, confirm that it is plugged in and turned on.
In case of a model that supports One Connect Box, check the One Invisible Connection or One Connect Cable between the TV and One Connect Box.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run Auto Program.
Settings Broadcasting Auto ProgramWhen using a broadcast receiver such as set-top box and IPTV, check the connection to the TV.
Source Connection GuideWhen the symptom persists, contact your service provider.
The TV image does not look as good as it did in the store
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
Source Connection Guide Video Device HDMITo connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."
For more information about the supported 8K resolutions, refer to "Resolutions for Input Signals supported by QN7**A series or higher."
The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
The color is wrong or missing
If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the picture is not bright enough
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
Settings Picture Picture ModeSettings Picture Expert Settings BrightnessSettings Picture Expert Settings SharpnessSettings Picture Expert Settings ColorSee if Brightness Reduction has been enabled.
Settings General Power and Energy Saving Brightness ReductionTry resetting the picture.
Settings Picture Expert Settings Reset PictureThere is a dotted line on the edge of the screen
Change Picture Size to 16:9 Standard.
Settings Picture Picture Size SettingsChange the output resolution of your external device.
The picture is black and white
Check whether Grayscale is set to On.
Settings General Accessibility GrayscaleThe picture won’t display in full screen
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
Settings Picture Picture Size Settings Picture SizeThe Caption function in the TV menu is deactivated
When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV screen
Turn off the Caption function in Caption Settings.
Settings General Accessibility Caption Settings CaptionThe HDR of the connected external device turns off
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
Settings General External Device Manager Input Signal PlusThe TV remains on or does not turn on automatically.
If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences). You can adjust the response level by adjusting the sensitivity of the motion detector.
Art Settings Motion DetectorWhen the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Device Care Self Diagnosis Sound Test
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
How can I connect an audio device to the TV?
The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi.
For more information about how to connect an audio device, run Connection Guide.
Source Connection Guide Audio DeviceThere is no sound or the sound is too low at maximum volume.
Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV and then try cable connection again.
The picture is good but there is no sound.
Set Sound Output to TV Speaker.
Settings Sound Sound OutputIf you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider.
No sound is heard.
Check whether Digital Output Audio Format is set to Pass-Through.
If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.
Settings Sound Expert Settings Digital Output Audio Format AutoThe speakers are making an odd sound.
Run Sound Test.
Settings Support Device Care Self Diagnosis Sound TestMake sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.
Settings Support Device Care Self Diagnosis Signal InformationThe sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
Settings General Accessibility Voice Guide Settings Voice GuideThe TV audio is not being played through the AV receiver.
Check the A/V receiver's power supply and its settings.
The sound is not heard clearly.
Change to an appropriate sound mode.
Settings Sound Sound ModeWhen Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings.
Settings General Intelligent Mode Settings Intelligent ModeTo optimize the sound depending on the surroundings, select Adaptive Sound+.
Settings General Intelligent Mode Settings Adaptive Sound+The volume of the external device cannot be adjusted.
Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the Settings General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.
I want to turn off and on the TV and audio device at the same time.
When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
"Weak or No Signal" displayed in TV mode or cannot findchannel.
Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Source SourcesWhen using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
The TV is not receiving all channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program.
Settings General ResetSettings Broadcasting Auto ProgramThe captions are not provided on a digital channel.
When watching channels with the antenna cable connected, run Caption Settings.
Settings General Accessibility Caption Settings
Some channels may not have caption data.
When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.
Broadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The "Mode Not Supported" message appears.
Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.
I want to connect to a PC and mobile device via screen mirroring.
To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect.
Source Connection Guide PC Screen Sharing (Wireless)Confirm that the TV and your PC are connected to the same network.
To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect.
Source Connection Guide Smartphone Screen Sharing (Smart View)If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when connecting the TV to an external device.
For more information about how to connect an external device, run Connection Guide.
Source Connection GuideMake sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Source SourcesUsing HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Source Connection Guide Video Device HDMI TroubleshootingWhen using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
I want to connect to a Bluetooth speaker.
For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide.
Source Connection Guide Audio Device BluetoothThe PC screen does not appear or it flickers
When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.
Settings General External Device Manager Input Signal Plus
When the set resolution is not matched, it may cause a blank or flickering screen. For the PC supported resolution, see "Read Before Connecting a Computer (Supported Resolutions)."
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
Wireless network connection failed. Unable to connect to a wireless access point.
Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
Wired network connection failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed. Unable to connect to the network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds.
Connected to a local network, but not to the Internet.
Settings General Network Network Status IP SettingsNetwork setup is completed, but unable to connect to the Internet.
If the problem persists, contact your Internet service provider.
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
Move the focus to the Anynet+ device at Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.
Settings General External Device Manager Anynet+ (HDMI-CEC)When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
You cannot use the remote control when the TV is confirguring Anynet+ or switching to the TV viewing screen.
Use the remote control after the TV has completed the Anynet+ configuraton or has switched to the TV viewing screen.
The Anynet+ device won't play.
You cannot use the play function when Reset is in progress.
The connected device is not displayed.
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the remote control and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
Settings General Power and Energy Saving Available Remote Battery.External devices cannot be operated with the TV remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in Source Universal Remote.
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The Timeshift or recording function cannot be used.
Check if there is a storage device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the storage device.
The function will not work if there isn't enough storage space on the USB device.
Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."
Cannot record videos received from an external device or Samsung TV Plus.
The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
To use the recording function, the storage device connected to the TV must have been already formatted.
Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.
The recorded files on the TV are not played back on a PC.
The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV.
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in a different language. How can I change the language?
Languages supported by an app may be different from the TV Language set in the menu.
The ability to change the language depends on the app's provider.
The app does not work properly. Its image quality is poor.
Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.
The services of your application are not provided by the TV but by the application service provider.
Refer to the Help section on the application service provider's website.
The Smart Hub home screen keeps appearing whenever you turn on the TV.
Turn off the Autorun Smart Hub function in Smart Features.
Settings General Smart Features Autorun Smart HubWhen files don't play, this may help resolve the problem.
Some filesare interrupted during playback.
This problem may occur with unsupported files or high-bitrate files Most files can be played back, but some files may not play smoothly.
Some files can't be played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."
When the Voice Assistant isn't working, these steps may help resolve the problem.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
Explore NowSettings General Voice Amazon Alexa SettingsSettings General Voice Google Assistant SettingsBixby or Alexa answers automatically.
The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.
Explore Now Settings Voice Wake-upI spoke "Hi, Bixby" but Bixby does not answer. I spoke "Alexa" but Amazon Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice.
Turn on the Voice Wake-up function.
Explore Now Settings Voice Wake-upVoice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the voice entry button is pressed.
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
Settings General Power and Energy Saving Available Remote Battery.During voice recognition, the heavy load message appears and the function does not work.
Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected.
I want to see weather information of the desired area.
Say with the area name included.
Use these procedures to resolve other issues that may occur in relation to the product.
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells like plastic.
This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or every time the TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
Settings General System Manager Usage ModeThe TV is tilted to the side.
Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.
Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.
A POP (TV’s internal banner ad) appears on the screen.
Change Usage Mode to Home Mode.
Settings General System Manager Usage ModeThe TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.
The TV is making a humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
The software update over the Internet has failed.
Check the network connection status.
Settings General Network Network StatusIf the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
The TV narrates the screen events in voice-over.
To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice
Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Device Care Self Diagnosis
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
Cannot select Signal Information in Self Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
Settings Support Device Care Self Diagnosis Signal InformationReset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
Settings Support Device Care Self Diagnosis Reset Smart HubReset picture
Resets current picture settings to the default settings.
Settings Picture Expert Settings Reset PictureReset sound
Resets current sound settings to the default settings.
Settings Sound Expert Settings Reset SoundReference file: Samsung QN75Q70AAFXZA 75" Q70a Qled 4k Smart TV 2021
Series: Q70a Qled
