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69
TROUBLESHOOTING
If there is a problem with your oven, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
PROBLEM POSSIBLE CAUSES WHAT TO DO
The oven does not work
(no heating)
No power supply (oven light and
dial halos do not come on)
Ensure the circuit breaker hasn’t
tripped and there is no power
outage in your area. If there is a
power outage, you cannot use the
oven until power is restored.
The oven does not work
but the screen is on.
The oven is in Demo Mode. Call Customer Care.
One of the oven lights
does not come on, but the
oven works.
The oven light bulb(s) have blown. Replace the light bulb(s). See 'Care
and cleaning' for instructions.
The light bulb is loose. Ensure bulb is secure See 'Care
and cleaning' for instructions.
The oven light has been turned off. Go to the menu in the top
left corner of the screen and
select LIGHT.
The oven controls are
unresponsive.
The control panel is locked. Touch and hold the screen
to unlock.
The oven is not heating. The door is not properly closed
or it is opened too frequently
during cooking.
The heating elements are disabled
while the door is open. Ensure the
door is properly closed and avoid
opening it during cooking.
A glass pane in the
oven door has cracked,
chipped, or shattered.
Incorrect cleaning or the
edge of the glass hitting
against something.
You must NOT use the oven.
Contact a Fisher & Paykel trained
and supported service technician
or Customer Care
I can feel hot air blowing
out of the vents after I
have turned the oven off.
This is normal. For safety reasons the cooling fans
will continue to run even when you
have turned the oven off. The fans
will switch off automatically when
the oven has cooled.
The oven fan comes on
when I select a function
that does not use a fan
(eg BAKE)
This is normal. The fan comes on
while the oven is preheating. It
may turn off when the oven has
reached the set temperature.
Wait until the red heating bar on
the screen disappears: the oven
will then be ready to use.
General
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