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11. Troubleshooting & FAQs
11.3 Multiview FAQs
Q1: Why I cannot activate PiP or PbP
when the sources are DVI and HDMI?
Ans.: Please refer to below table for the main
source and its supporting sub source.
SUB SOURCE
POSSIBILITY (xl)
Inputs VGA DP DVI
MHL-
HDMI
MAIN
SOURCE
(xl)
VGA ● ● ● ●
DP ● ● ● ●
DVI ● ● ● ●
MHL-
HDMI
● ● ● ●
Q2: Can I enlarge the PiP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large]. You can press to
enter OSD menu. Select your preferred
[PiP Size] option from the [PiP / PbP]
main menu.
Q3: How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardlessofthevideosourceinput),
you can press to enter OSD menu.
Select your preferred [Audio Source]
option from the [Audio] main menu.
Please note that the next time you
turn on your monitor, the monitor will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
MHL-HDMI
DisplayPort
Audio In
Audio Source
11.4 MHL FAQs
Q1: I cannot see my mobile device image on
the monitor screen
Ans.:
• Please check if your mobile device is MHL
certified.
• You also need to have a MHL certified
cable to connect the devices.
• Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input
selector(frontbezelorOSD)
• The product is officially MHL-certified.
As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.
Attention
No video input(MHL-HDMI)
• Make sure your mobile device has not
enteredstandby(sleep)mode.Ifithas,
then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device
Q2. Why is the image on the monitor display
of poor quality? My mobile device looks
far better.
Ans.:
• The MHL standard defines fixed
1080p@60hz for output, and input. This
monitor complies with this standard.
• The image quality depends on the quality
of the original contents. If the content is of
highresolution(exampleHDor1080p),
then it will appear in HD or 1080p on this
monitor display. If the original content is in
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