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9
EN
STORAGE
ENVIRONMENT
GUARANTEE AND AFTER-SALES SERVICE
DIAGNOSIS OF FAULTS
1. The appliance must be disconnected and cold.
2. Make sure that all parts are clean and dry.
Do not throw the appliance out with the normal household waste if it no longer works. Instead
take it to a collection point for it to be recycled. You will help to preserve the environment that
way.
If you need to contact after-sales for information or in the event of a problem, go to the Tefal
website at www.tefal.com or contact the customer services department for your country. You
will find the phone number in the worldwide guarantee booklet. If there is no customer service
department in your country, please go to your local Tefal distributor.
If you encounter problems with your appliance, please visit www.tefal.com to consult the
Frequently Asked Questions or contact the customer service department in your country.
Er. 2 or
Er. 3
This error can occur if the
appliance is stored for
long periods of time at a
very low temperature.
Leave the appliance at room temperature of
more than 15°C for one hour before attempting
to restart.
If the problem persists, take the appliance to an
approved service centre.
Er. 4
There is a problem with
the temperature sensor.
Take the appliance to an approved service centre.
Er. 5
The mains voltage in
your home is too low and
cooking performance may
be affected.
Contact your electricity supplier.
Er. 6
The mains voltage in
your home is too high,
which has triggered
the appliance’s safety
features to prevent
overheating.
Contact your electricity supplier.
* Depending on the model.