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24
Service
Before Calling for Service
Before calling customer service, consider the
suggestions and instructions below:
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Troubleshooting Chart
Problem Suggestion
Burner(s) do not light / igniters do
not spark
▯ Make sure that the gas shut off valve is in the “ON” position and the gas
supply to the house is not shut off.
▯ To operate knob, select the appropriate control knob and push down. A
clicking noise will occur immediately after pushing the knob. Turn knob
counterclockwise to the HI setting to ignite the flame. Continue turning knob
counterclockwise to desire flame size. Push down and turn counterclockwise
to the desired flame size. Turn off by turning the control knob clockwise to
OFF.
▯ Make sure the burner caps and burner bases and the burner ports are not
clogged. Clear ports with a wire or straightened paper clip if clogged.
▯ Make sure the igniters are clean and dry.
▯ Check the power supply. It should be properly grounded with the correct
polarity. Make sure the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
▯ If the burner flame goes out unexpectedly, make sure there is not a draft in
the room.
Igniters spark even though knobs
are in the off position
▯ When the electrical power connection has been activated at the first power
up or reconnected after an outage, the igniters may spark once or twice,
even though all burner knobs are in the “OFF” position.
▯ Make sure all burner knobs are not stuck or pushed down. This will cause
sparking in the OFF position.
Cooking results are not what was
expected
▯ The cooktop is not level.
▯ Cooking pan does not fit the surface being used. ~ "Proper Cookware"
on page 14
▯ Cookware is not the type or size recommended. ~ "Proper Cookware"
on page 14
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