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Help and Support Resources
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Help and Support Resources
If the information provided with your VAIO® computer does not provide an
immediate solution or you would like to get direct support, try these help and
support resources.
Software Help and Support
The contact and support information for the preinstalled software on your system
is located in the online specifications sheet. Software support is free of charge for
90 days after the original date of purchase.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when
you visit the Sony Computing Support Web site. You can access the Web site at
http://www.sony.com/pcsupport. The Sony Computing Support Web site
provides:
❑ Information about your specific model computer, such as
❑ hardware and software specifications.
❑ upgrade and maintenance procedures.
❑ safety and legal information.
❑ quick solutions to common problems.
❑ An automated tutorial library that contains interactive, easy-to-understand
lessons on using your computer’s hardware and software features.
❑ Links that enable you to:
❑ quickly find the nearest Sony service center locations.
❑ arrange for repairs or check repair status.
❑ review warranty information.
❑ e-mail your question or comments to the Sony Customer Information
Services Center.
❑ check pricing and availability for products, accessories and parts, as
well as purchase online.
❑ access the Sony Solutions Knowledge Base, a database that contains
answers to many frequently asked questions.
✍ Your computer may not be supplied with all of the software discussed in this section,
depending on the system configuration you purchased. To view the specific software
preinstalled on your computer, see the online specifications sheet.
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