P/NO : MFL68019801
Please read this manual carefully before operating
your set and retain it for future reference.
WALL MOUNTED
OWNER’S MANUAL
AIR
CONDITIONER
http://www.lghvac.com
www.lg.com
Copyright © 2013 - 2018 LG Electronics Inc. All Rights Reserved.
ENGLISH FRANÇAIS
ESPAÑOL
2 Multi Air Conditioner
FOR YOUR RECORDS
Write the model and serial numbers here:
Model #
Serial #
You can find them on a label on the side of each unit.
Dealer's Name
Date Purchased
n Staple your receipt to this page in the event you need
it to prove date of purchase or for warranty issues.
READ THIS MANUAL
Inside you will find many helpful hints on how to use
and maintain your air conditioner properly. Just a little
preventive care on your part can save you a great deal
of time and money over the life of your air conditioner.
You'll find many answers to common problems in the
chart of troubleshooting tips. If you review our chart of
Troubleshooting Tips first, you may not need to call
for service at all.
PRECAUTION
• Contact the authorized service technician for
repair or maintenance of this unit.
• Contact the installer for installation of this unit.
• The air conditioner is not intended for use by
young children or invalids without supervision.
• Young children should be supervised to ensure
that they do not play with the air conditioner.
• When the power cord is to be replaced,
replacement work shall be performed by
authorized personnel only using only genuine
replacement parts.
A. Safety Precautions ..........................................3
B. Product Introduction .......................................6
Indoor Units........................................................6
Outdoor Unit.......................................................6
C. Operating Instructions ....................................7
How to insert the Batteries .................................7
Wireless Remote Controller Maintenance..........7
Operating Method ..............................................7
Wireless Remote Controller ...............................8
Operation Mode .................................................9
Healthy Dehumidification Operation.................10
Auto Operation .................................................10
Air Circulation Operation ..................................10
Jet Cool/Heat Operation...................................11
Energy-Saving Cooling Mode ..........................11
Display Luminosity (Optional) ..........................11
Sleep Mode Operation (Optional) ....................11
Auto Clean(Optional)........................................12
Setting the Current Time ..................................12
Timer Setting....................................................12
To cancel the Timer Setting .............................12
Forced operation ..............................................13
Auto Restart Function ......................................13
E. Maintenance and Service ..............................14
Indoor Unit........................................................14
How to replace picture & photograph...............15
Troubleshooting Tips! Save time and money!..16
Call the service immediately in the following
situations ..........................................................16
F. WARRANTY (USA) .........................................17
WARRANTY (CANADA) .................................19
Multi-Type Air Conditioner Owner’s Manual
TABLE OF CONTENTS
Safety Precautions
ENGLISH
Owner's Manual 3
Safety Precautions
To prevent injury to the user or other people and property damage, the following instructions must be followed.
n Incorrect operation due to ignoring instruction will cause harm or damage. The seriousness is classified by
the following indications.
n Meanings of symbols used in this manual are as shown below.
WARNING
CAUTION
This symbol indicates the possibility of death or serious injury.
This symbol indicates the possibility of injury or damage.
Be sure not to do.
Be sure to follow the instruction.
• Do not use a defective or underrated circuit breaker. Use the correctly rated breaker and fuse.
- There is risk of fire or electric shock.
• Do not use a multi consent. Always use this appliance on a dedicated cicuit and breaker.
- Otherwise it can cause electric shock or fire.
• For electrical work, contact the dealer, seller, a qualified electrician, or an Authorized Service Center. Do not
disassemble or repair the product by yourself.
- There is risk of fire or electric shock.
• Always ground the product as per the wiring diagram. Do not connect the ground wire to gas or water pipes
lightening rod or telephone ground wire.
- There is risk of fire or electric shock.
• Install the panel and the cover of control box securely.
- There is risk of fire or electric shock due to dust, water etc.
• Use the correctly rated breaker or fuse.
- There is risk of fire or electric shock.
• Do not modify or extend the power cable. If the power cable or cord has scrathes or skin peeled off or
deteriorated then it must be replaced.
- There is risk of fire or electric shock.
• For installation, removal or reinstall, always contact the dealer or an Authorized Service Center.
- There is risk of fire, electric shock, explosion, or injury.
• Do not install the product on a defective installation stand. Be sure that the installation area does not
deteriorate with age.
- It may cause product to fall.
• Never install the outdoor unit on a moving base or a place from where it can fall down.
- The falling outdoor unit can cause damage or injury or even death of a person.
• When the product is soaked (flooded or submerged) in water, contact an Authorized Service Center for repair
before using it again.
- There is risk of fire or eletric shock.
• In outdoor unit the step-up capacitor supplies high voltage electricity to the electrical components. Be sure to
discharge the capacitor completely before conducting the repair work.
- An charged capacitor can cause electrical shock.
• When installing the unit, use the installation kit provided with the product.
- Otherwise the unit may fall and cause severe injury.
WARNING
Safety Precautions
4 Multi Air Conditioner
• Be sure to use only those parts which are listed in the svc parts list. Never attempt to modify the equipment.
- The use of inappropriate parts can cause an electrical shock, excessive heat generation or fire.
• Indoor/outdoor wiring connections must be secured tightly and the cable should be routed properly so that
there is no force pulling the cable from the connection terminals.
- Improper or loose connections can cause heat generation or fire.
• Safely dispose off the packing materials. Like screws, nails, batteries, broken things etc after installation or svc
and then tear away and thraw away the plastic packaging bags.
- Children may play with them and cause injury.
• Make sure to check that the power cable is not dirty, loose or broken and then only insert the plug completely.
- Dirty, loose or broken power plug can cause electric shock or fire.
• Be sure to check the refrigerant to the used. Please read the label on the product.
- Incorrect refrigerant used can prevent the normal operation of the unit.
• Don't use a power cable, a plug or a loose socket which is damaged.
- Otherwise it may cause a fire or electrical shock.
• Do not touch, operate, or repair the product with wet hands. Hold the plug by hand when taking out
- There is risk of electric shock or fire.
• Do not place a heater or other heating appliances near the power cable.
- There is risk of fire and electric shock.
• Do not allow water to run into electric parts. Install the unit away from water sources.
- There is risk of fire, failure of the product, or electric shock.
• Do not store or use or even allow flammable gas or combustibles near the product.
- There is risk of fire.
• Do not use the product in a tightly closed space for a long time. Perform ventilation regularly.
- Oxygen deficiency could occur and hence harm your health.
• Do not open the front grille of the product during operation. (Do not touch the electrostatic filter, if the unit is so
equipped.)
- There is risk of physical injury, electric shock, or product failure.
• If strange sounds, smell or smoke comes from product.Immediately turn the breaker off or disconnect the
power supply cable.
- There is risk of electric shock or fire.
• Ventilate the product room from time to time when operating it together with a stove, or heating element etc.
- Oxygen deficiency can occur and hence harm your health.
• Turn the main power off when cleaning or repairing the product.
- There is risk of electric shock.
• When the product is not to be used for a long time, disconnect the power supply plug or turn off the breaker.
- There is risk of product damage or failure, or unintended operation.
• Take care to ensure that nobody especially kids could step on or fall onto the outdoor unit.
- This could result in personal injury and product damage.
• Take care to ensure that power cable could not be pulled out or damaged during operation.
- There is risk of fire or electric shock.
• Do not place ANYTHING on the power cable.
- There is risk of fire or electric shock.
• Do not plug or unplug the power supply plug to turn the unit ON/OFF .
- There is risk of fire or electric shock.
• When flammable gas leaks, turn off the gas and open a window for ventilation before turn the product on.
- Do not use the telephone or turn switches on or off. There is risk of explosion or fire.
Safety Precautions
ENGLISH
Owner's Manual 5
• Two or more people must lift and transport the product.
- Avoid personal injury.
• Do not install the product where it will be exposed to sea wind (salt spray) directly.
- It may cause corrosion on the product.
• Install the drain hose to ensure that the condensed water is drained away properly.
- A bad connection may cause water leakage.
• Keep level even when installing the product.
- To avoid vibration or noise.
• Do not install the product where the noise or hot air from the outdoor unit could damage or disturb the neighborhoods.
- It may cause a problem for your neighbors and hence dispute.
• Always check for gas (refrigerant) leakage after installation or repair of product.
- Low refrigerant levels may cause failure of product.
• Do not use the product for special purposes, such as preserving foods, works of art, etc. It is a consumer air
conditioner, not a precision refrigeration system.
- There is risk of damage or loss of property.
• Do not block the inlet or outlet of air flow.
- It may cause product failure.
• Use a soft cloth to clean. Do not use harsh detergents, solvents or splashing water etc.
- There is risk of fire, electric shock, or damage to the plastic parts of the product.
• Do not touch the metal parts of the product when removing the air filter.
- There is risk of personal injury.
• Do not step on or put anyting on the product. (outdoor units)
- There is risk of personal injury and failure of product.
• Always insert the filter securely after cleaning. Clean the filter every two weeks or more often if necessary.
- A dirty filter reduces the efficiency.
• Do not insert hands or other objects through the air inlet or outlet while the product is operating.
- There are sharp and moving parts that could cause personal injury.
• Be cautious when unpacking and installing the product.
- Sharp edges could cause injury.
• If the refrigerant gas leaks during the repair, do not touch the leakaing refrigerant gas.
- The refrigernat gas can cause frostbite (cold burn)
• Do not tilt the unit when removing or uninstalling it.
- The condensed water inside can spill.
• Do not mix air or gas other than the specified refrigerant used in the system.
- If air enters the refrigerant system, an excessively high pressure results, causing equipment damage or injury.
• If the refrigerant gas leaks during the installation, ventilate the area immediately.
- Otherwise it can be harmfull for your health.
• Dismantling the unit, treatment of the refrigerant oil and eventual parts should be done in accordance with local and
national standards.
• Replace the all batteries in the remote control with new ones of the same type. Do not mix old and new batteries or
different types of batteries.
- There is risk of fire or product failure.
• Do not recharge or disassemble the batteries. Do not dispose off batteries in a fire.
- They may burn or explode.
• If the liquid from the batteries gets onto your skin or clothes, wash it well with clean water. Do not use the remote if
the batteries have leaked.
- The chemicals in batteries could cause burns or other health hazards.
•
If you eat the liquid from the batteries, brush your teeth and see doctor. Do not use the remote if the batteries have
leaked.
- The chemicals in batteries could cause burns or other health hazards.
• Do not let the air conditioner run for a long time when the humidity is very high and a door or a window is left open.
- Moisture may condense and wet or damage furniture.
• Do not expose your skin or kids or plants to the cool or hot air draft.
- This could harm to your health.
• Do not drink the water drained from the product.
- It is not sanitary and could cause serious health issues.
• Use a firm stool or ladder when cleaning, maintaining or repairing the product at an height.
- Be careful and avoid personal injury.
CAUTION
Product Introduction
6 Multi Air Conditioner
h The figure can be changed according to model.
Signal receiver
Front Panel
Air Discharge
Air Filter
ON/OFF button
Air outlet vents
Base plate
Connection pipe
Drain hose
Connecting wire
Control cover
Air intake vents
Outdoor Unit
Indoor Units
Product Introduction
Operating Instructions
ENGLISH
Owner's Manual 7
1. Remove the battery cover by pulling it according to the arrow
direction.
2. Insert new batteries making sure that the (+) and (-) of battery are
installed correctly.(Battery Size = AAA (1.5 volt))
3. Reattach the cover by sliding it back into position.
1. Always use/replace both batteries of same type.
2. If the system is not to be used for a long time, remove the
batteries to save their working life.
3. If the display screen of remote controller starts, fading replace
both of the batteries.
NOTE
1. Choose a suitable place where its safe & easy
to reach.
2. Fix the holder to wall etc with the supplied
screws firmly.
3. Slide the remote controller inside the holder.
1. Remote controller should never be exposed to
direct sunlight.
2. Signal transmitter & receiver should always be
clean for proper communication. Use a soft
cloth to clean them.
3. In case some other appliances also get
operated with remote control, change their
position or consult your serviceman.
NOTE
1. The signal receiver is inside the unit.
2.
Aim the remote controller towards the unit to operate it. There should not be any
blockage in between.
Operating Method
Wireless Remote Controller Maintenance
How to insert the Batteries
Operating Instructions
Operating Instructions
8 Multi Air Conditioner
h Some functions may not be supported, depending on the model.
NOTE
Display
screen
Control
panel
Control
panel
Display
screen
Description
/
E
Air circulation button*: Used to
circulate the room air without cooling
or heating.
l
=
Sleep mode auto button*: Sets the
sleep mode auto operation.
e
y
Temperature adjustment buttons:
Adjusts the room temperature when
cooling and heating.
d
-
On/Off button: Turns the power
on/off.
g
7v
Indoor fan speed button: Adjusts
the fan speed.
f
AC
DB
Operation mode selection button*:
Selects the operation mode.
Cooling operation (A) / Auto
operation or auto changeover (C) /
Dehumidifying operation (D) / Heating
operation (B)
h
N
Jet cooling/heating button*: Warms
up or cools down the indoor
temperature within a short period of
time.
N
H
I
Air flow direction button: Adjusts
the air flow direction.
k
S
Temperature display button: Displays
the room temperature. Also changes
unit from °C to °F if pressed for 5
seconds.
mn
z
Timer button: Sets the current time
and the start / end time.
c
b
\
JG
Navigation and functions button*:
Adjusts the time and sets the special
functions.
J: Auto clean / G: Operates energy
saving cooling / LIGHT : Adjusts the
brightness of the indoor unit display
p
-
Set/clear button: Sets or cancels
functions.
r
-
Reset button: Resets the air
conditioner settings.
Cooling Mode
Auto Operation
Dehumidification mode
Heating Mode
Operation Mode
Wireless Remote Controller
Operating Instructions
ENGLISH
Owner's Manual 9
To lower the temperature
To raise the temperature
Natural Wind Step1(Low) Step2(Medium) Step3(High)
Cooling
Dehumidifying
Operation
Heating
Auto Operation
Press the ON/OFF BUTTON to turn the unit on.
The unit will respond with a beep.
Open the door of the remote controller and press the operation mode button. Each time the button
is pressed, the operation mode is shifted in the direction of the arrow.
For cooling or heating operation set the desired indoor
temperature by pressing the ROOM TEMPERATURE SETTING
BUTTONS.
For cooling the temperature can be set within
18°C~30°C(64°F~86°F) and for heating the temperature range is
16°C~30°C(60°F~86°F).
Set the fan speed with the remote controller. You can select the fan speed by pressing the
INDOOR FAN SPEED SELECTOR BUTTON.
Each time the button is pressed, the fan speed mode is shifted.
1
2
3
4
Operation Mode
Natural wind
o
For fresher feeling, press the INDOOR FAN SPEED SELECTION BUTTON and set to Natural wind mode.
In this mode, the wind blows like a natural breeze by automatically changing fan speed.
Operating Instructions
10 Multi Air Conditioner
During Healthy Dehumidification Operation
o If you select the dehumidification mode on the OPERATION MODE SELECTION BUTTON, the product starts to run
the dehumidification function. It automatically sets the room temperature and airflow volume to the best condition for
dehumidification, based on the sensed current room temperature.
In this case, however, the setting temperature is not displayed on the remote controller and you are not able to control
the room temperature either.
o During the healthy dehumidification function, the airflow volume is automatically set according to the optimization
algorithm responding to the current room temperature status, so that the room condition is kept healthy and
comfortable even in the very humid season.
In this operation mode, the system is automatically operated by the electronic controls.
- You can set the desired temperature between 18°C(64°F) and 30°C(86°F) for Auto Operation mode.
This function properly operates when you use the remote controller matching each model.
NOTE
Auto Operation
Healthy Dehumidification Operation
This operation circulates the air without cooling or heating. It can
be activated by pressing the Fan BUTTON.
Once the air circulation is activated you can select the air speed
by pressing the INDOOR FAN SPEED SELECTOR BUTTON.
Air Circulation Operation
Operating Instructions
ENGLISH
Owner's Manual 11
Jet cool function can be used to cool the room quickly in hot summer. When this
function is turned on, the air conditioner runs in cooling operation mode with super high
fan speed and 18°C(64°F) setting temperature for 30 minutes for fast and effective
cooling.
Similarly, jet heat function (available only in some models) warms up the room quickly by
operating at super high fan speed and 30°C(86°F) setting temperature for 30 minutes.
You can activate this operation by pressing the JET COOL BUTTON.
To change from jet cool mode to high fan speed cooling mode, press the JET COOL
BUTTON or INIDOOR FAN SPEED SELECTOR BUTTON or the ROOM TERPERATURE
SETTING BUTTON again.
• Jet Cool/Heat operation cannot be activated during Air Circulation operation and auto operation.
NOTE
Energy-saving cooling mode can save energy in cooling operation, because it can operate efficiently by
setting body-adaptation time according to the change of time and temperature and adjusting desired
temperature automatically.
1. Press the ON/OFF BUTTON to start the unit.
2. Open the cover of the remote controller.
Select cooling operation.
3. Press the ENERGY-SAVING COOLING MODE BUTTON.
4. To cancel the energy-saving cooling mode, press the ENERGY-SAVING
COOLING MODE BUTTON again and unit will operate in previous
mode(Cooling mode).
The Display Luminosity can be adjusted by using the remote control.
Press the LCD/LED LUMINOSITY button.
Display will be dark. Press the button again to set bright display.
Press the SLEEP MODE AUTO BUTTON to set the time when you want the unit to stop
automatically. The timer is programmed in one-hour increments by pressing the
SLEEP MODE AUTO BUTTON 1 to 7 times. The sleep mode is available for 1 to 7 hours.
• The sleep mode will operate indoor fan at super low speed in cooling mode and at low speed in heating
mode for pleasant sleep.
NOTE
Sleep Mode Operation (Optional)
Display Luminosity (Optional)
Energy-Saving Cooling Mode
Jet Cool/Heat Operation
Operating Instructions
12 Multi Air Conditioner
o During auto clean function, moistures left in indoor units after cooling operation or healthy dehumidification
operation can be removed.
This function operate when the unit is turned off.
• Press the Auto Clean button.
c
• is displayed on the display screen.
If the Auto Clean function is reserved, whenever the unit is turned off, the indoor fan is
still running for about 30 minutes internally without cooling or dehumidification
operation. Also the louver is closed.
This dries up any remains of moisture & cleans the unit internally.
1. Press the Set/Clear button for 3seconds.
p
- The AM/PM icon flickers at the bottom of the display screen.
2. Press Time Setting buttons until the desired time is set.
o q
3. Press the Set/Clear button.
p
1. Press ON or OFF button.
m n
2. Press Time Setting buttons until the desired time is set.
o q
3. Press the Set/Clear button.
p
Check the indicator for A.M. and P.M.
To cancel the Timer Setting
NOTE
• If you wish to cancel all timer setting, press the SET/CLEAR button.
• In order to cancel the timer settings individually, press the Timer button to select Reserved 'On' or
Reserved 'Off'. And then press the Set/Clear button aiming the remote controller at the signal receiver.
(the timer lamp on the display will go off)
Timer Setting
Setting the Current Time
Auto Clean(Optional)
Operating Instructions
ENGLISH
Owner's Manual 13
Forced operation is used when the remote controller can't be used. The operation will be started if the ON/OFF
button is pressed. If you want to stop the operation, re-press the button.
ON/OFF
button
Test operation
During the TEST OPERATION, the unit operates in cooling mode at high speed fan, regardless of room temperature
and resets in 18 minutes.
During test operation, if remote controller signal is received, the unit operates as remote controller
sets.
If you want to use this operation, Press and hold the ON/OFF button for 3-5 seconds, then the buzzer sound 1
'beep'. If you want to stop the operation, re-press the button.
This feature is enabled by factory default setting, but you can disable it by pressing the ON/OFF button for 6
seconds. The unit will beep twice and the lamp will blink 8 times.
To enable it, press the button again for 6 seconds. The unit will beep twice and the blue lamp will blink 4 times.
NOTE
This function is useful in the situation of power failure.
When power regains after a failure this feature restore the previous operating condition
and the air conditioner will run in the same settings.
Auto Restart Function
Heat pump Model
Room Temp. ≥ 24°C(75.2°F)
21°C(69.8°F) ≤ Room Temp. < 24°C(75.2°F)
Room Temp. < 21°C(69.8°F)
Operating mode
Cooling
Healthy Dehumidification
Heating
Indoor FAN Speed
High High High
Setting Temperature
22°C(72˚F) 23°C(74°F) 24°C(76°F)
Forced operation
Maintenance and Service
14 Multi Air Conditioner
Before performing any maintenance, turn off the main power to the system, disconnect the circuit
breaker.
Clean the unit with a soft dry cloth. Do not use bleach or abrasives.
Never use any of these
• Water hotter than 40°C(104°F). It may cause deformation and discoloration.
• Volatile substances. They may damage the surface of the air conditioner.
G
a
s
o
l
i
n
e
P
o
w
d
e
r
Indoor Unit
Maintenance and Service
Air Filters
The air filters behind the front panel / grill should be checked and
cleaned once in every 2 weeks or more often if necessary. To
remove the filters see the self explanatory diagrams for each
model type. Clean the filters with a vacuum cleaner or warm
soapy water. If dirt is not easily removed, wash with a solution of
detergent in luke warm water. Dry well in shade after washing
and reinstall the filters back in place.
Removal of Filters
Pull out the upper section of front panel and lift it up. Take out a
filter with front panel held.
Dry it completely in the shade after cleaning.
Then set a filter orderly. Put the hook of front panel onto the hanger, in order to close the front panel.
Front panel
Front panel hook
Hook-hanger
Air filter
Air filter
Maintenance and Service
ENGLISH
Owner's Manual 15
How to replace picture & photograph
1.
Turn off power and then open
the upper part of front panel.
2.
Pull out the both links of lower
part of front panel, as
described in the below picture.
3.
Push and close the top part of
the front panel and then pull
the bottom part of the panel
forward until it is secured.
4.
Take out picture.
5.
Turn upside-down of the
picture and turn over mat, then
take off a protective tape
attached at the mat.
6.
Place the picture/photograph
between the exited picture and
mat. (Recommended size of a
photo/picture: 450mm x
450mm)
7.
Cover mat and press down
with hand(s) until contacting
closely.
8.
Slide the photo graph/drawing
requested under both hanger
parts as following, and fix them.
Press the front panel lightly to
close.
9.
Push both links of lower part of
panel inside and fix it. Then
turn on.
In case a mat is not used, recommended size of a photo/picture:
522mm (20-11/20 inch) X 522mm(20-11/20 X 20-11/20)
When powering on after replacing filter and picture,
the front panel doesn't intervene.
Mat
450mm
450mm
522mm
522mm
Mat
Protective tape
Maintenance and Service
16 Multi Air Conditioner
The air conditioner may be operating abnormally when:
Problem
n The fuse is blown/circuit
breaker is tripped.
n Power failure.
n High or low voltage.
n Airflow is restricted.
n The air filter is dirty.
n
The room may have been hot.
n Cold air is escaping.
n
Check the temperature settings.
n There might be any heating
source in the room.
Air
conditioner
does not start
Air
conditioner
does not cool
as it should
• Check the house fuse/circuit breaker box
and replace the fuse or reset the breaker.
• If power failure occurs, turn the mode
control to OFF.
When power is restored, wait 3 minutes to
restart the air conditioner to prevent
tripping of the compressor overload.
• If the voltage is unusually very high or low
the circuit Breaker will trip.
• Make sure there are no curtains, blinds, or
furniture blocking the front of the air
conditioner.
• Clean the filter at least every 2 weeks.
See the Maintenance and Service section.
• When the air conditioner is first turned on,
you need to allow time for the room to cool
down.
• Check for open furnace floor registers and
cold air returns.
• Make sure they are correct.
• Check and remove such source or turn it
off while using the air conditioner.
What To DoPossible Causes
1. Anything abnormal such as burning smell, loud noise etc. happen. Stop the unit and
turn the breaker off. Never try to repair by yourself or restart the system in such cases.
2. Main power cord is too hot or damaged.
3. Error code is generated by self diagnosis.
4. Water leaks from indoor unit even if the humidity is low.
5. Any switch, breaker (safety, earth) or fuse fails to work properly
User must carry routine checkup & cleaning to avoid unit’s poor performance.
In case of special situation, the job must be carried out by service person only.
Call the service immediately in the following situations
Troubleshooting Tips! Save time and money!
WARRANTY (USA)
ENGLISH
Owner's Manual 17
WARRANTY (USA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN
COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY
TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice
must provide your name, address, and telephone number; identify the product that is the subject of the
claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is
a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section
will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability
of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
WARRANTY (USA)
18 Multi Air Conditioner
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees
will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held
at a location within the federal judicial district in which you reside unless we both agree to another location
or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model &
Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
WARRANTY (CANADA)
ENGLISH
Owner's Manual 19
WARRANTY (CANADA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE
NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or
performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco
Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith
discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and
telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the
relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of
Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You
and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer
made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG
only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a
jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if
you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by
applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any
other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent
such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances
proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action
in small claims court, but that small claims court action may not be brought on a class or representative basis except
to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the
claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules
of the province or territory of your residence. You must also send a copy of your written demand to LG at LG
Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This
arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
WARRANTY (CANADA)
20 Multi Air Conditioner
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy
between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your
purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for
herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the
applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’
fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase
amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator
finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-
person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the
nearest, most mutually-convenient arbitration location available within the province or territory in which you reside
unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this
Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found
(i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-repair and
clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute
or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the
province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and
LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to
enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms
and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
