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65
EN
Problem Possible Cause Possible Solution
The glass is
being scratched.
Rough-edged cookware,
unsuitable, abrasive scourer or
cleaning products are used.
Use cookware with at and
smooth bases. See „Choosing
the right cookware“ in section
„Getting Started“.
Failure Inspection for induction hob
• If an abnormality comes up, the induction hob will enter the protective state
automatically and display corresponding protective codes, which are listed in the
following table.
Problem Possible causes Possible Solution
E1/E2
Abnormal supply voltage Check that the power supply is
intact, that the hob is properly
connected to the power supply,
and that it is turned on.
E3
High temperature of the pan
sensor
Check that there is no liquid
in the pot or pan on the hob.
Fill with liquid and then restart
the hob.
E5
High temperature of the IGBT
temperature sensor
Please restart the induction hob
after cooling down.
Note: For all other error codes not listed in the table, turn off the hob and contact
customer service.
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