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TROUBLESHOOTING
40
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Eartips falling o Securely attach the eartips to the earbuds (see page 19).
Earbuds don’t respond
Place both earbuds in the charging case until they
magnetically snap into place, and the status lights display
charge status. Close and re-open the case. The earbud status
lights display charge status (see page 29).
Reboot the earbuds and charging case (see page 41).
Earbuds don’t respond to
touch control
Make sure you’re tapping the correct touch control surface
(see page 22).
Make sure your finger is making good contact with the touch
control surface (see page 22).
For multi-tap functions, vary the tap pressure.
Make sure your hands are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before tapping the touch
control surface.
Disable in-ear detection features using the Bose Music app
(see page 24).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds and charging case (see page 41).
Can’t adjust volume
Make sure volume control is enabled using the Bose Music
app (see page 22).
Make sure you’re swiping the touch control surface in the
right direction (see page 22).
See “Earbuds don’t respond to touch control” above.
Can’t access Shortcut
Make sure you have set a Shortcut using the Bose Music app
(see page 25).
Voice prompt language
isn't correct
Change the voice prompt language using the Bose Music
app (see page 14). You can access this option from the
Settings menu.
Not receiving
call notifications
Make sure voice prompts are enabled using the Bose Music
app (see page 14). You can access this option from the
Settings menu.
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