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TROUBLESHOOTING
39
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Microphone doesn’t pick
up sound
Make sure that both eartips fit securely in your ear and they
aren’t rotated too far back (see page 16).
Make sure the microphone openings on the right earbud
aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you’re using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 14).
Earbuds don’t charge
Make sure the earbuds are properly placed in the charging
case. To help preserve the battery life, the case should be
closed while the earbuds are charging (see page 26).
Make sure there is no dirt or debris covering the charging
contacts on the earbuds or the charging pins in the case.
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high or
low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 26).
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Make sure the charging case is closed. To help preserve the
battery life, the case should be closed while it’s charging
(see page 27).
Try another wall charger.
If the charging case has been exposed to high or low
temperatures, let the case return to room temperature.
Charge again (see page 27).
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