USER INSTRUCTIONS
THE WIDEX MOMENT™ FAMILY
M-CIC-M/M-CIC-M TR model
CIC
(Completely-in-canal)
YOUR HEARING AID
(To be filled out by the hearing care professional)
Vent: Short Full length None
This is a list of possible programs for your hearing aid. For further informa-
tion on the use of these programs, see "Programs" under "Customization".
Your hearing aid programs:
PROGRAMS AUDIBILITY EXTENDER
Universal
Quiet
Comfort
Transport
Urban
Impact
Party
Social
Music
SPECIAL PROGRAMS AUDIBILITY EXTENDER
Zen
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SPECIAL PROGRAMS AUDIBILITY EXTENDER
Phone
SMARTTOGGLE PROGRAM AUDIBILITY EXTENDER
Zen+
The program names in the table are the default names. If you have chosen
to use some of the other names available, write the new names in the table.
That way you will always know which programs you have in your hearing
aids.
NOTE
Read this booklet carefully before you start using your hearing aid.
NOTE
This hearing aid works wirelessly with the TONELINK app. We take no responsi-
bility if the hearing aid is used with any third part app or if the TONELINK app is
used with any unsupported devices.
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CONTENTS
IMPORTANT SAFETY INFORMATION..........................................................6
YOUR HEARING AID...................................................................................8
Welcome...........................................................................................................8
Your hearing aid at a glance.......................................................................8
CONDITIONS FOR USE..............................................................................10
Indications for use..........................................................................................10
Intended use...................................................................................................10
Operating conditions...................................................................................... 11
Storage and transport conditions................................................................. 11
DAILY USE................................................................................................ 13
Turning the hearing aid on and off...............................................................13
Putting on and removing the hearing aid...................................................14
THE BATTERY........................................................................................... 15
Low battery indication...............................................................................15
Changing the battery................................................................................. 15
CUSTOMIZATION...................................................................................... 17
Programs......................................................................................................... 17
The Zen program........................................................................................19
Changing programs....................................................................................19
Sound signals..................................................................................................19
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CLEANING................................................................................................20
Tools................................................................................................................20
How to clean your hearing aid.....................................................................20
The wax guard............................................................................................... 23
TROUBLESHOOTING................................................................................ 26
REGULATORY INFORMATION...................................................................28
FCC and ISED statements.............................................................................28
Information regarding disposal...................................................................30
SYMBOLS..................................................................................................31
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IMPORTANT SAFETY INFORMATION
Read these pages carefully before you begin using your hearing aid.
Hearing aids and batteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor or hearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearing aids in environments where there may be explo-
sive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your device has been designed to comply with international electromag-
netic compatibility standards. However, it cannot be excluded that it may
cause interference with other electrical equipment. If you experience in-
terference, keep a distance to other electrical equipment.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
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YOUR HEARING AID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
Your hearing aid and its accessories may not look exactly as illustrated in
this booklet. We also reserve the right to make any changes we consider
necessary.
Your hearing aid at a glance
9.
1. Microphone openings
2. Battery lid (on/off function)
3. Nail grip
4. Sound outlet
5. Wax guard
6. Extraction cord
7. Relief vent (short)
8. Relief vent (full length)
9. Left/right identification
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The colour of the left/right identification tells you how to know left from
right. The hearing aid for your left ear has a blue mark. The hearing aid for
your right ear has a red mark.
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CONDITIONS FOR USE
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all
hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
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Operating conditions
Your hearing aid has been designed to operate in everyday situations, and it
works in environmental conditions that are comfortable for you. You can
wear your hearing aid during flights, but you should remove it before show-
ering or swimming.
Specific operating conditions for your hearing aid:
Minimum Maximum
Temperature 0°C (32°F) 50°C (122°F)
Humidity 10% rH 95% rH
Atmospheric pressure 750 mbar 1060 mbar
Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high tempera-
tures. It should not be stored or transported in direct sunlight, but only with-
in the following conditions.
Specific storage and transport conditions:
Minimum
Maximum
Temperature -20°C (-4°F) 55°C (131°F)
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Minimum Maximum
Humidity 10% rH 95% rH
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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DAILY USE
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it
is on, unless your hearing care professional has deac-
tivated this function.
To turn off the hearing aid, open the battery door.
NOTE
You can also cup the hearing aid in your hand to verify that it is turned on. If it's
on, it will whistle. Don't forget to turn off the hearing aid when it is not in use.
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Putting on and removing the hearing aid
Close the battery lid completely. Hold the hearing aid
with your thumb and forefinger and insert it slowly into
your ear until you feel resistance.
Then use the tip of your forefinger to gently push the
hearing aid into your ear until it feels comfortable.
Pulling the outer ear upwards and backwards while you
insert the hearing aid can be helpful.
Use the extraction cord to take the hearing aid out of
your ear.
NOTE
If you find it difficult to take out the hearing aid, move it carefully from side to
side while pulling on the extraction cord.
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THE BATTERY
Use a type 10 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
NOTE
Check that the battery is completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
Never attempt to recharge your hearing aid batteries, as they could ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
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Take the adhesive tab off the new
battery and make sure there is no
sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the
battery door open and remove the
old battery.
Now place the new battery in the
door as shown. Close the door. If it
doesn't close easily, the battery is not
placed correctly.
If you are not using the hearing aid
for a few days, remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
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CUSTOMIZATION
Programs
This is an overview of programs that you can select from. Ask your hearing
care professional for guidance.
PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet environ-
ments
Comfort Special program for listening in noisy environ-
ments
Transport For listening in situations with noise from cars,
trains, etc.
Impact Use this program if you prefer a clear and sharp
sound
Urban For listening in situations with changing sound
levels (in supermarkets, noisy workplaces or
similar)
Party For listening in situations with many people
talking at the same time
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PROGRAMS USE
Social Use this program if you are in small social gath-
erings, such as family dinners
Music For listening to music
SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound back-
ground
Phone This program is designed for listening to phone
conversations
SMARTTOGGLE PRO-
GRAMS
USE
Zen+ This program is similar to Zen but allows you to
listen to different types of tones or noise
NOTE
The names in the list of programs are the default names. Your hearing care pro-
fessional can also select an alternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening situa-
tion.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
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If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
Changing programs
You can use the ToneLink app for changing programs and adjusting the
sound in your hearing aids.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.
Ask your hearing care professional to turn these sounds off if you don't need
them.
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CLEANING
Tools
You will receive the following cleaning tools with your hearing aid:
1. 2. 3. 4. 5.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
How to clean your hearing aid
Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.
The hearing aid
Wipe it with a soft cloth (for example the cloth
you received from your hearing care professio-
nal).
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The sound outlet
Remove any visible earwax from around the
sound outlet with the small brush or cloth.
Never try to clean the wax guard.
NOTE
If you can't clean the sound outlet, contact your hearing care professional. Never
insert anything into the sound outlet as this can ruin your hearing aid.
The microphone openings
Open the battery door and turn the hearing aid
so the lid is facing downwards (see illustra-
tion). Guide the short wax removing tool (no.
4 ) through the microphone openings on the
door from the inside (see illustration).
NOTE
If you suspect that earwax or dirt has got into the microphone inside the hearing
aid, contact your hearing care professional. Do not insert anything into the mi-
crophone.
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The vent
Short vent: clean the vent as far as the long end
of the wax removing tool (no. 4) can reach.
Long vent: clean the vent every day by passing
the long wax removing tool (no. 3) all the way
through the vent.
When not in use leave the hearing aid open to
ventilate it.
NOTE
It is important for the performance of your hearing aid that you keep the vent
clean and free of earwax, dirt or the like. Clean it every day after use and consult
your hearing care professional if the vent is blocked.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex PerfectDry Lux to help keep
their hearing aids dry and clean. Ask your hearing care professional if this is
right for you.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.
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The wax guard
The wax guard helps to protect the hearing aid against earwax. Always use
wax guards supplied by Widex with your hearing aid.
Changing the wax guard
Open the wax guard case as illustrated.
2
1
The wax guard consists of the following parts:
1. Removal hook
2. New wax guard
Insert the removal hook into the used wax guard.
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Keep the holder at a right angle.
Pull the used wax guard straight out.
Insert the new wax guard into the opening of the
sound outlet and press it gently.
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Pull the holder straight out.
Ask your hearing care professional about how often you should change the
wax guard.
The wax guard is for one-time use only and is not intended to be cleaned.
If the wax guard fits loosely, discard it and use a new one.
If the wax guard falls off inside your ear, contact your doctor or hearing
care professional to have it removed. Do NOT attempt to remove the wax
guard yourself.
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TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem Possible cause Solution
The hearing aid is com-
pletely silent
It is not turned on Make sure the battery is
placed correctly and the bat-
tery compartment cover is
closed correctly.
The battery does not
work
Insert a new battery in the
hearing aid
The sound outlet is
blocked
See the cleaning section
The microphone
opening is blocked
See the cleaning section
The hearing aid volume
is not powerful enough
The sound outlet is
blocked
See the cleaning section
Your ear is blocked
by earwax
Contact your doctor
Your hearing may
have changed
Contact your hearing care
professional/doctor
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Problem Possible cause Solution
The hearing aid whistles
continuously
Your ear is blocked
by earwax
Contact your doctor
It is not correctly
placed in your ear
canal
Take it out and reinsert it
It fits loosely in your
ear canal
Contact your hearing care
professional
The hearing aid is un-
comfortable to wear
It is not correctly
placed in your ear
canal.
Consult your hearing care
professional
It does not fit your
ear properly
Contact your hearing care
professional
Your outer ear or ear
canal is sore
It is important that first-time
users only wear the hearing
aid for short periods of time
at the beginning. Take 2-3
weeks to gradually get used
to the hearing aid. If the
soreness continues, contact
your hearing care professio-
nal
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REGULATORY INFORMATION
FCC and ISED statements
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the in-
structions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful interference to radio or tele-
vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
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— Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
NOTE:
Changes or modifications to the equipment not expressly approved by Wi-
dex could void the user’s authority to operate the equipment.
ISED Statement / Déclaration d’ISED
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that
may cause undesired operation of the device.
L’exploitation est autorisée aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage;
(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
N26346
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Information regarding disposal
Do not dispose of hearing aids, hearing aid accessories and batteries along
with ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for electrical waste and electronic equipment, or given to
your hearing care professional for safe disposal.
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SYMBOLS
Symbols commonly used by Widex A/S in medical device labelling (la-
bels/IFU/etc.)
Symbol Title/Description
Manufacturer
The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.
Catalogue number
The product’s catalogue (item) number.
Consult instructions for use
The user instructions contain important cautionary information (warn-
ings/precautions) and must be read before using the product.
Warning
Text marked with a warning symbol must be read before using the
product.
WEEE mark
“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re-
sult of the presence of hazardous substances.
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Symbol Title/Description
CE mark
The product is in conformity with the requirements set out in European
CE marking directives.
RCM mark
The product complies with electrical safety, EMC and radio spectrum regula-
tory requirements for products supplied to the Australian or New Zealand
markets.
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WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark
https://global.widex.com
Manual no.:
9 514 0578 001 01
Issue:
2020-10
9 514 0578 001 01
