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2-72 Instruments and controls
EMERGENCY SUPPORT
NissanConnect® Services provide various
services to support dealing with emer-
gencies of the subscribed vehicle and the
driver.
For example, in case of an illness or
serious injury, you can seek support by
pushing the in-vehicle Emergency Call
(SOS) button and connecting to the
NissanConnect® Services Response Cen-
ter. The NissanConnect® Services Re-
sponse Center can specify the location
of the vehicle via GPS, and the informa-
tion will be sent to the police or other
agencies as needed.
For information about other NissanCon-
nect® Services emergency support re-
lated services, contact the
NissanConnect® Customer Support line
at 1-855-426-6628 or refer to the Nissan-
Connect® Services website www.nissanu-
sa.com/connect (for U.S.) or www.nissan.
ca/nissanconnect (English)/www.nissan.
ca/nissanconnect/fr (French) (for Cana-
da).
WARNING
. Please note that the Automatic
Collision Notification service and
Emergency Call function cannot
be used in the following condi-
tions:
— Emergency functions and ser-
vices will not be available
without a paid subscription
to NissanConnect® Services.
— The NissanConnect® Services
network system is disabled.
— The vehicle moves outside the
service area where the TCU
(Telematics Control Unit) is
connected to the system.
— The vehicle is outside the area
where the cellular network
service is receivable.
— The vehicle is in a location
with poor signal reception
such as tunnels, underground
parking garages, behind
buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control
Unit) or other systems of your
vehicle are not working prop-
erly.
— It may not be possible to
make an emergency call de-
pending on the severity of a
collision and/or emergency.
. Park the vehicle in a safe location
and set the parking brake before
operating the Emergency Call
(SOS) button.
. Only use this service in case of an
emergency. There may be a pen-
alty for inappropriate use of the
service.
. Radio waves could adversely af-
fect electric medical equipment.
Individuals who use a pacemaker
should contact the device manu-
facturer regarding any possible
effects before using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the
upper central part of the instru-
ment panel. An occupant should
not get any closer to the antenna
than specified by the pacemaker
manufacturer. The radio waves
from the TCU antenna may ad-
versely affect the operation of the
pacemaker while using the Nis-
sanConnect® Services.
EMERGENCY CALL (SOS) BUTTON
(if so equipped)
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