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30 - ENGLISH
TROUBLESHOOTING
Symptom Solution
Problems related to CEC If the console is connected to your TV’s HDMI ARC connector, make
sure that Consumer Electronics Control (CEC) is enabled in your TV
system menu. Your TV may refer to CEC by a dierent name.
For more information, refer to your TV owner’s guide or press the
button on the remote control and select CEC Setting from
the UNIFY® menu (see page 14).
A connected device
switches on its own
Press the button on the remote control and select Alternate
On from the CEC Settings UNIFY® menu item (see page 14).
No sound from the
system
• Increase the volume.
• Press the Mute button on the remote control to make sure the
system is not muted.
• Make sure you have selected the correct source.
• Cycle through and test dierent sources.
• Make sure that the HDMI™ cable is inserted into a connector on
your TV labeled ARC or Audio Return Channel. If your TV does
not have an HDMI ARC connector, use a secondary audio cable in
addition to the HDMI cable.
• If using a secondary audio cable, insert the cable into a connector
on your TV labeled Output or OUT.
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
Cannot complete
network setup
• Select the correct network name and enter password
(case sensitive).
• Restart your modem and router.
• Connect to the network using an Ethernet cable.
Cannot complete
SoundTouch® setup
• Connect the mobile device and the system to the same
Wi-Fi network.
• If you have already added your system to your Wi-Fi network,
select SYSTEM ALREADY ON NETWORK when prompted in
the app.
• Enable Wi-Fi on the mobile device you are using for setup.
• Test your internet connection.
• Restart your mobile device.
• Restart your modem and router.
• Uninstall the app, reinstall the app, reset the system and restart
setup.
Acoustimass® wireless
bass module status LED
is a solid amber (dim)
• Follow the on-screen troubleshooting prompts.
• Press the button on the control console or your remote and
select Speaker Management to rerun setup (see page 14).
• Connect the bass module using a 3.5 mm stereo c able. If you don’t
have a 3.5 mm stereo cable, refer to page 43.
• Unplug the power cord for the Acoustimass, wait 30 seconds and
plug it firmly into a live AC (mains) outlet.
Bass is too heavy or low • Adjust the bass setting of the system (see page 18).
• Run ADAPTiQ® audio calibration (see page 15).
• Move the bass module away from nearby walls and corners.
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