My Philips Sonicare brush head falls off from my toothbrush handle
If your Philips Sonicare brush head falls off from your toothbrush handle, follow our solutions
below.
Brush head is not attached properly
Ensure that the brush head is inserted properly and aligned in the same direction as the front
handle.
Note: There will be a small gap between the brush head and handle. This is normal.
Brush head or handle is dirty
Ensure that the bottom of the brush head and the area around the metal shaft is free of debris.
You can clean your brush head and metal shaft with lukewarm water or soft cloth.
Type of brush heads
Are you using brush head that is compatible with your Philips Sonicare tooth brush? Our
toothbrushes are only compatible with Philips Sonicare brush heads.
Why is there a gap between my brush head and Philips Sonicare handle?
The gap between the brush head and the Philips Sonicare handle is completely normal. Find out
why there is a gap between the brush head and the handle.
A small gap is necessary
A small gap is necessary. The Philips Sonicare Brush head must be free to move in order to
deliver the vibrations needed to clean your teeth.
However, the brush head should not be loose and slip off your toothbrush easily. If this occurs,
please contact us for further assistance.
