USER MANUALPG 1
User Manual
Description: Top Loader Washing Machine
MODEL NO. ETL1000RCW / ETL1200RCW
euromaid.com.au
USER MANUALPG 3
SAFETY INSTRUCTIONS
Explanation of the symbols ........................................................... Pg 05
INSTALLATION
Product description ........................................................................ Pg 10
Accessories included ..................................................................... Pg 10
Installation area .............................................................................. Pg 11
Unpacking the washing machine ................................................ Pg 11
Levelling the washing machine .................................................... Pg 12
Connection of inlet hose, tap and washing machine................ Pg 13
Prior to commencing use................................................................ Pg 14
Washing ............................................................................................ Pg 14
After washing.................................................................................. Pg 14
Articles of washing that require attention .................................. Pg 15
Washing powder and detergent advice ................................... Pg 15
Control panel ................................................................................. Pg 16
Program variables........................................................................... Pg 18
Personalised settings of washing programs.................................. Pg 19
Operations of washing process...................................................... Pg 19
Washing program table .................................................................. Pg 20
MAINTENANCE
Cleaning and care ........................................................................... Pg 23
Cleaning the cabinet........................................................................ Pg 23
Cleaning drain pump filter ............................................................... Pg 24
Troubleshooting.................................................................................. Pg 25
Technical information ....................................................................... Pg 26
MANUFACTURER’S GUARANTEE
Manufacturer’s Guarantee ............................................................. Pg 27
CONTENTS
USER MANUALPG 4
SAFETY INSTRUCTIONS
For your safety, the information in this manual must be followed to minimize the risk of fire
or explosion, electric shock, or to prevent property damage, personal injury or loss of life.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities or lack of experience and knowledge unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety
• Children should be supervised to ensure that they do not play with the appliance.
• The new hose-sets supplied with the appliance are to be used. Old hose-sets should not be reused.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
• The openings must not be obstructed by a carpet.
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses;
- by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- areas for communal use in blocks of flats or in launderettes.
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SAFETY INSTRUCTIONS
Warning!
This combination of symbol and signal word indicates a potentially dangerous
situation which may result in death or serious injuries unless it’s avoided.
Caution!
This combination of symbol and signal word indicates a potentially dangerous
situation which may result in slight or minor injuries or damage to property and
the environment.
Note!
This combination of symbol and signal word indicates a potentially dangerous
situation which may result in slight or minor injuries.
Explanation of the symbols
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SAFETY INSTRUCTIONS
Warning!
POTENTIAL ELECTRIC SHOCK
• This appliance is for indoor use only.
• Do not put washing machine in a humid place
• Hands shall not be inserted into running spin-dry tub .
• If the spin-dry tub does not stop within 15 seconds after opening the cover, please stop using the
machine and have it repaired.
• Before any maintenance the device, unplug the appliance from the mains.
• Always unplug the machine and turn off the water supply after use Max. inlet water pressure 0.03MPa.
Min. inlet water pressure 0.8MPa.
• To ensure your safety, power plug must be inserted into an earthed three-pole socket. Check carefully
and make sure that your socket is properly and reliably earthed.
• Make sure that the water and electrical devices must be connected by a qualified technician in
accordance with the manufacturer’s instructions and local safety regulations.
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RISK TO CHILDREN!
RISK OF EXPLOSION!
• Machine may be very hot during the operation. Keep kids and pets far away from the machine during
the operation.
• Do not wash or dry articles that have been cleaned in, washed in, soaked in, or dabbed with
combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, drycleaning solvents,
kerosene, etc.) This may result in fire or explosion.
SAFETY INSTRUCTIONS
USER MANUALPG 8
SAFETY INSTRUCTIONS
INSTALLATION WARNING!
RISK OF DAMAGING APPLIANCES!
• This washing machine is for indoor use only.
• It isn’t intended to be built-in.
• The openings must not be obstructed by a carpet.
• Washing machine shall not be installed in bath room or very wet rooms as well as in the rooms with
explosive or caustic gases.
• Remove all packages and transport bolts before using the appliance. Otherwise, serious damage may
result.
• Washing machines with single inlet valve only can be connected to the cold water supply. Washing
machines with double inlet valves should be correctly connected to the hot water and cold water
supply.
• Plug must be accessible after installation.
• Your product is only for home use and is only designed for the textiles suitable for machine washing.
• Do not climb up and sit on top cover of the machine.
• Do not lean against machine door.
• Cautions during Handling Machine:
1. Transport bolts shall be reinstalled to the machine by a specialized person.
2. The accumulated water shall be drained out of the machine.
3. Handle the machine carefully. Never hold each protruded part on the machine while lifting.
Machine door can not be used as the handle during the conveyance.
4. This appliance is heavy. Transport with care.
• Please do not close the door with excessive forces.
• Do not wash carpets
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SAFETY INSTRUCTIONS
OPERATING THE APPLIANCES!
PACKAGING / OLD APPLIANCES
• Before washing with clothes for the first time, run a wash program with the machine empty to ensure any
residue from manufacturing processes is removed.
• Flammable and explosive or toxic solvents are forbidden.
• Gasoline and alcohol etc.Shall not be used as detergents.
• Please only select the detergents suitable for machine washing, especially for drum.
• Make sure that all pockets are emptied. Sharp and rigid items such as coin, brooch, nail, screw or stone
etc. may cause serious damages to this machine.
• Please check whether the water inside the drum has been drained before opening its door. Please do
not open the door if there is any water visible.
• Be careful of burning when the product drains hot washing water.
• Never refill the water by hand during washing.
• After the program is completed, Please wait for two minutes to open the door.
This marking indicates that this product should not be disposed with other household
wastes throughout the EU.To prevent possible harm to the environment or human health
from uncontrolled waste disposal,recycle it responsibly to promote the sustainable reuse of
material resources.To return your used device,please use the collection systems or contact
the retailer where the product was purchased. They return and can take this product for
environmental safe recycling.
USER MANUALPG 10
INSTALLATION
Product description
Note: The product diagram is for reference only and may differ to the final
product.
Note: if the drain hose is already installed on the machine, then there is no
spring clamp and drain hose in the accessories.
Accessories included
Detergent
Dispenser
Drum
Agitator
Cabinet
Adjustable feet
Drain Hose
Control Panel
Lid
Water inlet valve
Power Cord
Filter holder
Cabinet handle
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INSTALLATION
Installation area
Unpacking the washing machine
Warning!
• Ensure the machine is level to minimise vibration when in operation.
• Ensure the power lead is not by caught under the machine where it can be
come damaged.
Warning!
• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
• There is a risk of suffocation ! Keep all packaging well away from children.
Before installing the machine, ensure placement as follows:
1. On a rigid, dry, and level surface
2. Out of direct sunlight
3. Adequate ventilation
4. Room temperature is above 0 C
5. Away from heating sources.
1. Remove the cardboard box and styrofoam packing.
2. Lift the washing machine and remove the base packing.
3. Remove the tape securing the power supply cord and drain hose.
4. Remove the inlet hose from the drum.
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INSTALLATION
Warning!
• Position drain hose properly ,otherwise damage might result in water
leakage.
• Do not kink or protract the drain hose.
• If drain hose is too long, do not force it into washing machine as it will cause
abnormal noises.
Warning!
• The lock nuts on all four feet must be screwed tightly against the housing.
1. Place the drain hose in an upper draining system as per below:
Levelling the washing machine
1. Check if the feet are closely attached the cabinet. If not,
please turn them to their original positions to tighten the nuts.
2. Check alignment of the product with a spirit level and adjust
as required
3. Loosen the lock nut and turn the feet ensuring they all
contact the floor.
4. Check again with a spirit level and press down on all four
corners to ensure there is no movement.
USER MANUALPG 13
INSTALLATION
Connection of inlet hose, tap and washing machine
Tap with threads and inlet
hose
Special tap for washing machine
Warning!
• To prevent leakage or water damage, follow the instructions in this chapter
• Do not kink, crush, modify or sever the water inlet or drainage hoses
USER MANUALPG 14
OPERATION
Prior to commencing use
Quick Start
Caution
• Before washing, please make sure the washing machine is installed properly.
• Before washing with clothes for the first time, run a wash program with
the machine empty to ensure any residue from manufacturing process is
removed.
Plug in
Turn On
Open tap
Select Program
Load and close door
Select Water Level
Add detergent
Start Up
Note: If One Touch Auto Wash is engaged then steps 2 and 3 will be skipped.
Machine will beep after washing is finished and the power supply will be turned off automatically, after
this laundry can be unloaded. When not in use, the tap should be turned off to avoid possible water leaks.
After Washing Is Complete
Daily
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OPERATION
Articles of washing that require attention.
Washing Powder and Detergent Advice
• The ambient temperature in the room where the washing machine is placed should be between 0 -
40°C. If used under 0°C,the inlet valve and draining system may be damaged. If the machine is stored
in conditions of 0°C or less, then it should be transferred to normal ambient temperature to ensure the
water supply hose and drain hose are not frozen before use.
• Ensure to follow how to care for instructions on clothing labels and use washing detergent suitable for a
top loader machine.
• If a powder detergent is being used, its recommended to mix with water before pouring into the
detergent reservoir.
• Please choose a detergent specific to top loading washing machines and suitable for the water
temperature you wish to use so washing performance is maximized.
Check the label
Place small or delicate articles of
clothing into a suitable wash bag.
Turn easy-pilling and long-pile
fabric inside out
Separate lights and darks and
clothes with different textures
Remove all items from pockets Tie long strips in knots and zip/
button up all items of clothing.
Warning
• Washing single items of clothing may cause the drum to become unbalanced
and stop the wash cycle therefore it is recommended to wash at least 2 - 3
items at a time to so machine is balanced.
• Ensure any articles of clothing that have come in contact with flammable
liquids are thoroughly rinsed in water before being washed in the machine.
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OPERATION
Control Panel
WATER LEVEL
WATER TEMPERATURE
FAST+
PROGRAMME
POWER
START/PAUSE
Select water level according to
amount of clothes loaded into the
machine. Options are Low, Mid,
High and Max.
Press this button to select the water
temperature.
After selecting the desired wash
settings, press this button to start
the wash cycle.
You can also use this button to
pause the washing machine
during operation operation and
add more garments to the wash.
Use the dial to select the desired
wash program.
Press this button to engage the
Fast+ function.
The Fast+ function can only
be applied to the Daily, Sport,
Mixed, Whites and Colour Fast
programmes.
Press this button to turn
the washing machine
On or Off.
USER MANUALPG 17
DISPLAY
RINSE
DELAY
CHILD LOCK
With each press of the
button, the numbers 0,
1, 2 or 3 will cycle on the
LCD screen.
After selecting a Program, press the
Delay button to choose a delayed
start time. Press Start/Pause to
commence the delay operation.
To switch the delay start off, simply
press the button until the delay light
is off. If the program has already
started, press the Power button to
reset the program.
Simultaneously press the RINSE TYPE
and SPIN. buttons to activate the
child lock. Repeat this process to
deactivate the child lock.
NOTE!
• The Child Lock function will
lock all buttons except POWER.
The display shows the settings, estimated time remaining, options,
and status messages for the washing machine. The display will
remain on through the cycle.
If using the delay function, the LED will be flashing with the
remaining time before the machine starts washing. During a
washing cycle, the LED is will be solid and show the remaining
time of the program.
NOTE!
• If there is any break in the power supply while the machine
is operating, the current program selected will be stored in the
memory and will resume when the power supply is reconnected.
USER MANUALPG 18
OPERATION
Program Variables
The below buttons can be used to change variables on all wash programs.
Water Level
Select water level according to amount of clothes loaded into the machine. Low, Mid,
High and Max are available to be selected.
Rinse Type
Select the no. of rinses required. 0,1,2 and 3 are the number of rinses available to be
selected.
Spin
Select the runtime of the spin cycle.
Temp
Select Hot, Warm or Cold water.
Delay
Allows up to a 24H delay start to be set. Follow the below sequence to enable. To disable,
push the DELAY button until the LED screen is blank.
• If there is any break in the power supply while the machine is operating, a
special memory stores the selected program and when the power is restarted
Manual Program Selection
The below process can be utilised to customise the wash program based on the type and no. of articles of
clothing that require washing.
START
-
PAUSE
START
-
PAUSE
SPIN
SPIN
Daily
Daily
Turn On Select Program Set Delay Start
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OPERATION
Fast+ will reduce the washing cycle time by 20-40% by increasing the intensity of the agitator. The Fast+ function
can only be applied to the Daily, Sport, Mixed, Whites and Colour wash programmes
F+
START
-
PAUSE
Fast +
Rinse and Spin Only
START
-
PAUSE
SPIN
The One Touch Auto Wash feature detects the amount of clothing placed in the machine and automatically
sets the water level.
One Touch Auto Wash
START
-
PAUSE
The Child Lock will lock all controls on the washing machine except the POWER button. To enable,
simultaneously press the RINSE TYPE and SPIN buttons together for 3 seconds. To deactivate repeat the above
procedure.
Child Lock
START
-
PAUSE
SPIN
Daily
Daily
Turn On Press Start
Turn On Select Rinse & Spin program. Select no. of Rinses Select spin cycle runtime Press Start
Turn On Simultaneously press the PROG and TEMP. buttons Press Start
Turn On Press Start Simultaneously press the RINSE TYPE and SPIN buttons
Select the DAILY, SPORT, MIXED,
WHITES or COLOUR FAST program.
The Fast + Indicator LED will light up to
indicate function has been activated.
USER MANUALPG 20
OPERATION
Washing Program Table
Program Duration Description
Daily** 1:18 Everyday program suitable for a variety of garments that are normally soiled.
Sport 1:13 Suitable for more durable garments such as sports and outdoor wear.
Mixed 1:11 Suitable for mixed load of garments such as cottons and synthetics.
Whites 1:13 Suitable for white cotton and synthetic garments. For best results use this cycle
with warm or hot water.
Colour Fast 1:07 Suitable for coloured cotton and synthetic garments. For best results use this cycle
with cold water.
Synthetic 1:05 Ideal for washing mixed textile garments such as athletic wear.
Intense 1:24 Longer wash program with strong water stream and agitator movement suitable
for medium to heavily soiled garments.
Easy Care 1:09 Softer cycle suited to easy care garments such as silk, satin, synthetics fibres or
blended fabrics.
Baby Care 1:28 Special program suited for washing baby clothes which adds an additional rinse
to aid in the removal of detergents and help prevent skin irritation.
Delicate 1:07 Suited for items such as woolen clothing and delicate undergarments.
Linen 1:54 Extended program for washing bulkier bedding items including sheets and
blanket. Includes 20min soak cycle.
Towels 1:54 Extended program for washing towels and bath mats. Includes 20min soak cycle.
Rinse & Spin 0:28 Suitable for when garments need an additional rinse or have been hand washed
separately.
Soak 1:39 30min soak cycle combined with a strong wash cycle aids the cleaning of heavily
stained garments
Drum Clean 0:47 Water is pulsated through the inner and outer layers of the drum to help remove
residual detergent and push out any dirt and grime lodged in.
Rapid 0:35 15-minute program ideal for light clothing such as shorts, t-shirts, socks and
undergarments.
*Always consult the label on the clothing item to be washed before placing in the machine to ensure the most suitable program is
selected. If garment is considered fragile then it is advised to hand wash only or skip the spin program when washing in the machine.
**Program used for AS/NZS 2040 and AS/NZS 6400 Energy and Water ratings.
ETL1000RCW / ETL1200RCW
Test program is Daily, temperature ‘Warm’, water level ‘Max’
USER MANUALPG 21
OPERATION
10kg Program Variables
Program Delay (H) Water level
Soak
Duration
Wash
Duration
Rinse Type Spin
Daily
0~24
auto/1~4
— 26
0~3(2) 0/5/7/9/11
Sport
0~24
auto/1~4
— 14
0~3(2) 0/5/7/9/11
Mixed
0~24
auto/1~4
— 14
0~3(2) 0/5/7/9/11
Whites
0~24
auto/1~4
— 18
0~3(2) 0/5/7/9/11
Colour
Fast
0~24
auto/1~4
— 12
0~3(2) 0/5/7/9/11
Synthetic
0~24
1~4(2)
— 10
0~3(2) 0/5/7/9/11
Intense
0~24
1~4(4)
— 25
0~3(2) 0/5/7/9/11
Easy
Care
0~24
1~4(2)
— 14
0~3(2) 0/5/7/9/11
Baby
Care
0~24
1~4(4)
— 14
0~3(2) 0/5/7/9/11
Delicate
0~24
1~4(2)
— 12
0~3(2) 0/5/7/9/11
Linen
0~24
1~4(4)
20 18
0~3(3) 0/5/7/9/11
Towels
0~24
1~4(4)
20 18
0~3(3) 0/5/7/9/11
Rinse &
Spin
0~24
1~4(4)
— —
1~3(1) 0/5/7/9/11
Soak
0~24
1~4(4)
30 12
0~3(2) 0/5/7/9/11
Drum
Clean
0~24
4
— 8
1 5
Rapid
0~24
1~3(2)
— 6
1 5
Please Note:
*All duration times shown are represented as minutes unless otherwise indicated.
*The figures in bold are the default settings for each program.
Water Levels indicated are as follows:
1 – Low
2 – Mid
3 – High
4 – Max
USER MANUALPG 22
12kg Program Table
OPERATION
Program Delay (H) Water level
Soak
Duration
Wash
Duration
Rinse Type Spin
Daily 0~24 auto/1~4 — 26 0~3(2) 0/5/7/9/11
Sport
0~24 auto/1~4 — 14 0~3(2) 0/5/7/9/11
Mixed
0~24 auto/1~4 — 14 0~3(2) 0/5/7/9/11
Whites
0~24 auto/1~4 — 18 0~3(2) 0/5/7/9/11
Colour
Fast
0~24 auto/1~4 — 12 0~3(2) 0/5/7/9/11
Synthetic
0~24 1~4 (2) — 10 0~3(2) 0/5/7/9/11
Intense
0~24 1~4(4) — 25 0~3(2) 0/5/7/9/11
Easy
Care
0~24 1~4 (2) — 14 0~3(2) 0/5/7/9/11
Baby
Care
0~24 1~4(4) — 14 0~3(3) 0/5/7/9/11
Delicate
0~24 1~4 (2) — 12 0~3(2) 0/5/7/9/11
Linen
0~24 1~4(4) 20 18 0~3(3) 0/5/7/9/11
Towels
0~24 1~4(4) 20 18 0~3(3) 0/5/7/9/11
Rinse &
Spin
0~24 1~4(4) — — 1~3(1) 0/5/7/9/11
Soak
0~24 1~4(4) 30 12 0~3(2) 0/5/7/9/11
Drum
Clean
0~24 4 — 8 1 5
Rapid
0~24 1~3(2) — 6 1 5
Please Note:
*All duration times shown are represented as minutes unless otherwise indicated.
*The figures in bold are the default settings for each program.
Water Levels indicated are as follows:
1 – Low
2 – Mid
3 – High
4 – Max
USER MANUALPG 23
MAINTENANCE
Cleaning and care
Warning!
• Before performing maintenance , please unplug the machine and close the
tap.
Proper maintenance on the washing machine can extend its working
life. The surface can be cleaned with diluted non-abrasive neutral
detergents when necessary. If there is any water overflow, use the wet
cloth to wipe it off immediately. No sharp items should be placed on or in
the machine.
Inlet Filters:
1. Screw off the inlet hose from the back of the machine.
2. Pull out the filter with long nose pliers and use a brush to clean.
3. Reinstall the filter and recconnect the inlet hose.
4. Reconnect the inlet pipe.
Lint Filter:
1. There is a built-in lint filter in the machine that collect lint during the
washing cycle.
2. It is suggested to clean the lint filter every 10 cycles.
3. Take it out and clean the filter with water. Then place it back into
the machine.
Cleaning and care
Cleaning the filters
Note:
• Formic acid and its diluted solvents or equivalent are forbidden, such as
alcohol solvents or chemical products,etc.
Note:
• Inlet filter must be cleaned if water flow is not efficient.
USER MANUALPG 24
MAINTENANCE
Cleaning the drain pump filter
Only applicable to certain models.
Warning!
• Be careful of the hot water!
• Allow detergent solution to cool down.
• Unplug the machine to avoid electrical shock before cleaning.
• Drain pump filter can filter lint and small foreign objects from the washing.
• Clean the filter periodically to ensure the normal operation of washing machine.
Caution!
• Make sure that valve cap and emergency drain hose are reinstalled properly,
cap plates should be inserted aligning to hole plates otherwise water may leak;
• Some machines don’t have emergency drain hose, so step 2 and step 3 can
be skipped.
• Rotate lower cover cap directly to make water run into basin.
Drain the water out of the pump,
using a container to collect the
water.
Open the filter by turning to
counter clockwise.
Re-insert the filter.
Tighten the pump cover
clockwise.
Clean the filters
Remove any foreign objects.
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MAINTENANCE
Troubeshooting
If the machine will not turn on or stops during operation, refer to the table below to
diagnose the problem. If a solution cannot be achieved, please contact the service
provider.
Fault Possibe Cause
No washing The power is off or the fuse is burned out.
The power supply voltage is too low.
The required water level has not been reached due to lack of flow.
The delay has been set and has not yet expired.
No water flow The power is off or the fuse is burned out.
The water supply is cut off or the water pressure is too low.
The inlet hose is not properly connected and/or the water tap is closed.
The inlet filter is blocked by debris.
The machine is on pause.
Abnormal draining The water drain hose is placed too high.
A partial/full blockage is present in the outlet hose
Abnormal spin The door lid is not closed.
Clothing is not spread out in the drum evenly.
The machine has not been placed on an even surface
The motor belt is loose.
Error Code Description Solution
E1 Alarm for abnormal water flow. Check the water tap is open or not
E2 Water hasn’t drained properly. Check the water sensor and drain pump
E3 Alarm for lid not closed before wash
and spin.
Close the lid, Press “Start” button
E4 Unbalanced drum. Manually balance clothes in the drum by hands.
Note:
• After the checking all possible fault causes, activate the appliance. If the
problem occurs or the display shows other error codes again, contact the
service centre.
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MAINTENANCE
Technical Information
H
D
W
Model No. Washing Capacity Unit Dimensions Unit Weight
Rated
Power
Power Supply
ETL1000RCW 10kg
601 (W) x 611 (D) x
1060 (H)
46kg 600W 220-240V~50Hz
ETL1200RCW 12kg
640 (W) x 684 (D)
x1085 (H)
53kg 600W 220-240V~50Hz
Standard Water Pressures: 0.03-0.8MPa
USER MANUALPG 27
This warranty is provided in Australia by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 (Phone
number 1300 556 816) and in New Zealand by Glen Dimplex New Zealand Limited NZBN 9429000069823
(Phone number 09 274 8265) in respect of the Euromaid product.
1. Euromaid Express Warranty
Subject to the exclusions below, we warrant that the product will not have any electrical or mechanical
breakdowns within:
a) In the case of Euromaid products used for personal, domestic or household purposes, a period of 2 years
from the date the product is purchased as a brandnew product from a retailer located in Australia / New
Zealand.
b) In the case of Euromaid products used for purposes other than personal, domestic or household purposes
(including business or commercial use), a period of 90 days from the date the product is purchased as a
brand-new product from a retailer located in Australia / New Zealand. Euromaid products are designed
and intended for domestic use only; and
c) All warranty repairs must be carried out by Glen Dimplex or their nominated service agent
Note: warranty periods detailed above may vary in line with agreements with select retail and builder
partners and may differ between Australia and New Zealand. The benefits conferred by this express
warranty are in addition to the Consumer Guarantees referred to in section 3 and any other statutory rights
you may have under the Australian / New Zealand Consumer Law and/or other applicable laws.
2. Warranty exclusions
This express warranty does not apply where:
a) The product has been installed, used or operated otherwise than in accordance with the product
manual or other similar documentation provided to you with the product;
b) The product requires repairs due to damage resulting from accident, misuse, incorrect installation, insect
or vermin infestation, improper liquid spillage, cleaning or maintenance, unauthorised modification, use on
an incorrect voltage, powersurges and dips, voltage supply problems, tampering or unauthorised repairs by
any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions,
events independent of human control which occurred after the goods left the control of Glen Dimplex;
c) The repair relates to the replacement of consumable parts such as fuses and bulbs or any other parts of
the product which require routine replacement;
d) You are unable to provide us with reasonable proof of purchase for the product;
e) the breakdown occurs after the expiry of the express warranty period set out in
section 1 or
f) the product was not purchased in Australia / New Zealand as a brand-new
product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
MANUFACTURER
GUARANTEE
USER MANUALPG 28
MANUFACTURER
GUARANTEE
4. How to make a claim.
You may make a claim under this warranty through our website, contacting our customer care line or
via email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of this
document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first become aware of
the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of a store receipt,
new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the premises at which the
product is located at times nominated by us (so that we can inspect the product).
Washing
5. Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in
section 2 apply, we will, at our election, either repair the product or replace the
product with a product of identical specification (or where the product is superseded
or no longer in stock, with a product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair the goods.
Products are designed and supplied for normal domestic use. We will not be liable to
you under this warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd
www.glendimplex.com.au
Australia
Ph: 1300 556 816
customer[email protected]
Glen Dimplex New Zealand Ltd
www.glendimplex.co.nz
New Zealand
Ph: 09 274 8265
USER MANUALPG 29
NOTES
USER MANUALPG 30
NOTES
USER MANUALPG 31
NOTES
PG 32 VERSION 20210303
Glen Dimplex Australia Pty Ltd
www.glendimplex.com.au
For service advice, please contact the Customer Care Centre by phone or email below.
Australia
Ph: 1300 556 816
customer[email protected]
READ THE INSTRUCTION BOOKLET BEFORE INSTALLING AND USING THE
APPLIANCE.
The manufacturer will not be responsible for any damage to property or to persons caused by incorrect
installation or improper use of the appliance.
The manufacturer is not responsible for any inaccuracies, due to printing or transcription errors, contained in
this manual. In addition, the appearance of the figures reported is also purely indicative.
The manufacturer reserves the right to make changes to its products when considered necessary and
useful, without affecting the essential safety and operating characteristics. Glen Dimplex constantly seeks
ways to improve the specifications and designs of their products.
Whilst every effort is made to produce up to date literature, this document should not be regarded as an
infallible guide. Actual product only should be used to derive cut out sizes. All appliances must be installed
by a qualified person/s with adherence to the relevant electrical, plumbing and building codes, with
compliance being issued as required by state or national legislation.
Additionally, all upright cookers must have the anti-tilt device installed correctly in adherence to the
relevant standards by a licenced installer. For maximum effectiveness and efficiency all rangehoods should
be installed with the use of ductwork, by a licenced installer with adherence to the relevant state and
national building codes and regulations.
All Glen Dimplex appliances are for Domestic use only, and must be installed by a licence installer into
Domestic Applications only, without exception and to the required Authorities guidelines. Any installation
outside of this will VOID warranty. Alfresco areas are not a Domestic application.
Glen Dimplex New Zealand Ltd
www.glendimplex.co.nz
New Zealand
Ph: 09 274 8265
