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13 • Enter brand in text variables • Enter document title in text variables
Restore Factory SettingsTroubleshooting
Troubleshooting
Browse to answers.schlage.com and click on Electronic Keypad Locks in the menu on the right side for videos,
troubleshooting, FAQ and more.
Lock Issue Beeps* Lights Solution
KEYPAD DEADBOLT ONLY
I can unlock my deadbolt by simply
pushing the Schlage button. I don’t
need a code.
1 High
Green
Blinking
Your lock has been installed incorrectly and is not secure. Repeat the installation process.
Ensure the cam and bolt positions are correct, as referenced in the installation instructions.
Browse to answers.schlage.com and search on “Installing BE365” for a video.
Aer pushing
and rotating
thumbturn, the deadbolt does not
extend.
None None
Lock and Leave feature is disabled. See
Enable or Disable Lock & Leave on page 11.
Aer entering my User Code, the lock
flashes green, but I cannot unlock
the lock.
1 High
Green
Blinking
The lock is malfunctioning. Call Customer Service.
Outside thumbturn does not freely
spin aer deadbolt is thrown.
None None The lock is malfunctioning. Call Customer Service.
I forgot my Programming Code. None None
Check the front of this guide or the back of the keypad assembly for the default Programming
Code.
If needed, restore lock to factory settings. See
WARNING on page 13.
I need to delete a User Code that I don’t
remember.
None None
Delete all User Codes. Then add all needed User Codes back into the lock. See
Programming
Guide on page 9.
User Code does not unlock lock.
2 Red User Code entered is not a valid User Code.
1 High,
1 Low
Green then
Red
Vacation Mode is enabled. See
Disable Vacation Mode on page 11.
does not light when numbers are
pressed.
None None
Too many incorrect User Codes have been entered. Wait 30 seconds and try again.
If keypad does not respond aer 30 seconds, then replace battery. See
Changing the Battery
on page 7 for Keypad Deadbolt or
Changing the Battery on page 7 for Keypad Lock.
There is a delay before unlock aer a
valid User Code is entered.
High/
Low,
then 1
Red then
Green
Battery is low and should be replaced. See
Changing the Battery on page 7 for Keypad
Deadbolt or
Changing the Battery on page 7 for Keypad Lock.
blinking red but no codes have
been entered.
None
Quick Red
Blinking
Battery is dead and MUST be replaced. See
Changing the Battery on page 7 for Keypad
Deadbolt or
Changing the Battery on page 7 for Keypad Lock.
Cannot add a new User Code.
High/
Low
Red
19 User Codes already exist. Delete a User Code before adding a new one. See
Deleting User
Codes on page 10.
2 Red
Second User Code entered did not match first User Code entered. See
Adding User Codes* on
page 10.
The User Code matches the first four digits of the existing Programming Code.
Cannot delete a User Code. 2 Red Second User Code entered did not match first User Code entered.
Cannot change Programming Code. 2 Red
Second Programming Code entered did not match first Programming Code entered. See
Changing the Programming Code* on page 10.
First four digits of new Programming Code match an existing User Code.
Cannot delete all User Codes. 2 Red Programming Code entered second time is incorrect.
Lock will not stay in programming
mode.
2 Red
Any key other than
was pressed immediately aer programming mode was entered.
An incorrect entry was made during the programming process.
* Number of beeps if beeper is turned on.
Restore Factory Settings
If you lose or forget your Programming Code, you can restore the factory
settings, which will restore the default Programming code.
1 Disconnect the battery.
2 Press and release the Schlage button.
3 The following steps must occur within 10 seconds:
a Reconnect the battery. The Schlage button will light green for one second.
b Then, press and hold the Schlage button until it lights green and the lock
beeps.
4 Try entering one of the default User Codes. If it does not unlock the lock, start over at step 2.
Once you’ve done this, you can change the programming code to a personalized number. See Changing the Programming
Code* on page 10.
WARNING
Locate the default Programming and User
Codes on the front of this guide or the back
of the Keypad Assembly before beginning!
Default Programming and User Codes will
be restored. All existing User Codes and
current Programming Code will be erased.
CUSTOMER SERVICE CANNOT RETRIEVE
LOST DEFAULT CODES! DO NOT
RESTORE FACTORY SETTINGS UNLESS
YOU CAN LOCATE THE DEFAULT CODES.
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