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49-1000530 Rev. 012
TROUBLESHOOTING
Problem Possible Causes What To Do
Moisture forms on outside
of cabinet
Not unusual during periods of high
humidity.
Wipe surface dry.
Lid may not be seating properly, causing
cold air from inside the freezer to meet
warm moist air from the outside.
See Preparing to install the freezer.
Lid won’t fully close by
itself
Package holding lid open. Move package to a different location.
Slow starting time after
being off
Built-in overload protection. This is normal after being off.
Excessive frost buildup Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid openings. Open the lid less often.
Not unusual during periods of high
humidity.
Wipe surface dry.
Freezer external surface
temperature is warm
The external freezer walls can be as
much as 30°F (16.7° C) warmer than
room temperature.
This is normal while the compressor works to
transfer heat from inside the freezer cabinet.
Louder sound levels
whenever freezer is on
Modern freezers have increased storage
capacity and more stable temperatures.
They require a high-efficiency
compressor.
This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Higher sound levels when
compressor comes on
Freezer operates at higher pressures
during the start of the ON cycle.
This is normal. Sound will level off or disappear
as freezer continues to run.
Popping or cracking sound
when compressor comes
on
Metal parts undergo expansion and
contraction, as in hot water pipes.
This is normal. Sound will level off or disappear
as freezer continues to run.
Bubbling or gurgling sound,
like boiling water
Refrigerant (used to cool freezer) is
circulating throughout the system.
This is normal.
Moisture forms on inside
freezer walls
Weather is hot and humid, which
increases internal rate of frost buildup.
This is normal.
Lid may not be seating properly. See Preparing to install the freezer.
Lid is kept open too long, or is opened
too frequently.
Open the lid less often.
Odors in freezer Interior needs to be cleaned. Clean interior with sponge, warm water and
baking soda.
Foods with strong odors are in the
freezer.
Cover the food tightly.
Normal Operating Characteristics
These things are normal and do not indicate a need for service.
• A warm cabinet exterior as the refrigeration system
transfers heat from the inside to the outside through the
exterior cabinet walls.
• The sound of the high-efficiency compressor motor.
ENGLISH
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