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TROUBLESHOOTING
Problem Possible cause Solution
The device does not
work
1. Remote Mic battery
low
2. COM-DEX battery
low
3. Out of range
1. Charge Remote Mic
battery
2. Charge your COM-
DEX
3. Keep the devices in
sight of each other
and in range (up to
10m)
No sound 1. Not paired to COM-
DEX
2. COM-DEX is out of
the hearing aids'
range
3. Hearing aid batter-
ies are low
1. Repeat the pairing
process
2. Move into range
3. Change the hearing
aids' batteries
If the problem persists, contact your hearing care professional. For more
information, visit: https://global.widex.com.
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