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17
Troubleshooting
SYMPTOM CAUSE POSSIBLE SOLUTION
Power light won’t come on.
If none of these solutions work, reset
appliance. See RESET FUNCTION on
page 12. If appliance still does not work,
contact Masterbuilt® at
1-800-489-1581.
Appliance not plugged into outlet. Check outlet connection.
Breakaway power cord is loose or not
connected.
Disconnect and reconnect
breakaway power cord.
Control panel is not attached to outer
shell correctly.
Remove and reinstall. Make sure
control panel is mounted onto
the outer shell bracket to engage
safety switch.
Circuit breaker tripped. Make sure other appliances are not
operating on the same electrical
circuit. Check circuit breakers.
Reset tripped on control panel. See RESET FUNCTION on page 12.
Power light is on but appliance isn’t
heating.
Temperature dial has not been set. Appliance will not begin heating
until temperature is set.
Temperature setpoint already reached. Allow appliance to cool below
setpoint or enter higher setpoint.
Appliance takes excessive amount of
time to heat up (longer than 1 hr, 15
mins.).
Appliance plugged into extension
cord.
Place appliance close to an
outlet so an extension cord is not
needed.
Lid not in place. Close lid on appliance to retain
heat.
Appliance overheats then shuts off. Temperature sensor malfunctioning,
overheat sensor shutting appliance
off.
Contact Masterbuilt® at
1-800-489-1581.
No oil or water in pot. Fill pot and reset control panel. See
RESET FUNCTION on page 12.
If symptom is not listed here OR in the Frequently Asked Questions section,
please contact Masterbuilt® at 1-800-489-1581.
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