Willful WILLFUL - BLACK Watch

SW021 ID205L Smartwatch Frequently Customer questions & answers

1. How to contact seller?....................................................................................................2

2. How to connect the watch to your phone via bluetooth?..............................................2

3. Which phone model is compatible with this watch?.......................................................3

4. How to change the time of the smart watch?....................................................................3

5. Do you have to pair this watch with a phone or can it be a stand alone watch?..........3

6. What is the size of the watch band? Where can I get a replacement watch band?......3

13. Does this device have its own built in GPS or does it use your phone GPS? How can i check my

workout route?.......................................................................................................................5

14. How to make step counting more accurate?..................................................................6

15. How to measure heart rate more accurately?.................................................................7

16. How to make sleep monitoring more accurate?.............................................................7

17. What if the watch cannot be turned on?.........................................................................8

18. How to reset the watch?...................................................................................................8

1. How to contact seller?

<A>Go to Your Orders->Find the order ID in the list->Click ‘Contact with us’.

<B>Log in to your Amazon account --> Click Orders, then it will show the orders you

below picture. (You can also download the 'VeryFitPro' App in Google play or Apple

store)

<2> Open your phone's Bluetooth and open the VeryFitPro APP, find the smart watch

model ID205L, then bind the smart watch in the 'VeryFitPro' App. (Don't connect the

smart watch in the phone's default Bluetooth list.)

Note: VeryfitPro APP never charges or requires customers' private information. If the

APP ask you to fill in your private information (such as credit card number), please

check whether you have downloaded the wrong APP, and contact us immediately via

your order ID, we will find out and give you a satisfactory solution. (Go to Your

Orders->Find the order ID in the list->Click Contact with us)

VeryFitPro APP->then reinstall the VeryFitPro APP->after then, rebind the smart

watch in the VeryFitPro APP)

Note: Please bind the watch with your phone at least once a week to synchronize

5. Do you have to pair this watch with a phone or can it be a stand alone watch?

You need to pair this watch with a phone to correct the watch time first, then this

watch can work as standalone.

<1> You need to download the 'VeryFitPro' App in your mobile phone;

<2> Then bind the watch in the 'VeryFitPro' App;

<3>The time will sync with your phone's time after bind and the watch can work as

standalone with basic functions, such as heart rate monitor, step monitor, breath

guide and stopwatch ect;

<4>More functions can be used when the watch is bound in 'VeryFitPro' App, such as

sleep data analysis, sports route display, calls/text/social media notifications ect.

6. What is the size of the watch band? Where can I get a replacement watch band?

The watch band fits for wrist circumference 6.5 inch to 9.5 inch (165mm to 241mm).

The band width is 22mm, the Lug length is 19mm, the Spring bar is 21mm. You can

search for the keywords 'ID205L replacement band' on Amazon website to get a

different color, different materials and different sizes replacement watch band.

7. Does it need a screen protector? Where can I get a screen protector?

The screen of this watch is 1.3 inch, you can search for the keywords '1.3 inch watch

screen protector' on Amazon official website to get a protector to protect your watch

8. How do you charge watch? Where can I get a replacement charger?

The watch comes with a magnetic charger. You need to connect it to a USB power

9. How to use the music control function?

Here are the steps to use the music control function:

<1> Download the 'VeryFitPro' App, then bind the smart watch in the 'VeryFitPro'

App;

Note: don't connect the smart watch in the phone's default Bluetooth list.

<2>Turn on 'Music Control' in the VeryFitPro APP (search via: 'VeryFitPro'

App-->'Device'-->'Music Control'-->Turn it on)

<3>Make sure the watch is connected to your phone successfully. Then you can use

play/pause/next/previous function on the watch.

Spotify, Amazon Music, Apple Music, Pandora ect.)

10. How to use Find my Phone function?

'Find my phone' function only works when the watch is connected to your phone

successfully and your phone is in non-silent mode and make sure you keep the

bottom right corner) and the phone will send an alarm.

If the function still doesn't work, please try to reboot the watch in the VeryFitPro APP

Yes, it is IP68 waterproof.

You can wear it when washing hands, running in the rain, swimming in a pool or at a

(Here are the steps: VeryFitPro APP<Device<More<Activity display<Choose the one

you don’t need, slide left, delete it<click+, and add the activity mode you need)

13. Does this device have its own built in GPS or does it rely on your

phone/devices GPS? How can i check my workout route?

then uses your phone’s GPS to record your workout route.

When the watch is successfully connected to your phone and you select the ‘Bike’

model (as an example) in the "VeryFitPro" APP, then you can check the

distance/calories burned/average speed and your workout routine in the VeryFitPro

APP. (search via: VeryFitPro APP< '+' in the middle< left GPS icon< click '···' <choose

Bike model, then you can check your workout routine in the APP when you are riding

a bike)

14. How to make step counting more accurate?

The step counter will not count if your movement less than 10 steps or perform

Usually, the tracker could accurately track your steps. You could try to have a 200

APP<Device<More<Reboot your device) You can also update the data by sliding the

homepage in the APP.

If the issue still exists, please feel free to contact us and we will definitely give you a

15. How to measure heart rate more accurately?

Please make sure the watch back contacts well with your wrist and wear the watch

above one fingers of your blood flow when the watch begins to detect the heart rate.

If it is not monitor your heart rate, please try the below steps:

<1>Uninstall and download the 'VeryFitPro' App again, then bind the smart watch in

If the issue still exists, please feel free to contact us and we will definitely give you a

satisfied solution. (Go to Your Orders->Find the order ID in the list->Click Contact

Usually, the smart watch will automatically detect your sleep throughout the day

when you wear it on your wrist. It judges your sleeping status from your wrist action

or body movement.

If it is not monitor your sleep properly, the following steps may be helpful:

<1>Reboot the watch in the VeryFitPro APP. (VeryFitPro APP<Device<More<Reboot

your device)

<2>Make sure the wrist band is attached to your wrist but not loose on your wrist

during sleep.

<3>If you wake up over 30 minutes during sleep, the sleep data will be divided into

two parts or more, the app will save a longer piece of data, and sleep data less than 3

<4>Make sure you have refreshed data by sliding down the app homepage to sync

the data on device to app.

If the issue still exists, please feel free to contact us and we will definitely give you a

satisfied solution. (Go to Your Orders->Find the order ID in the list->Click Contact

with us)

17. What if the watch cannot be turned on?

We need to confirm if the watch is defective or the charger. Could you please clean

the charging sheet metal behind the watch before you attach the watch to the

contact us via your order ID and we will definitely give you a satisfied solution. (Go to

Your Orders->Find the order ID in the list->Click Contact with us)