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Troubleshooting
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If
you continue to have problems, contact customer support at our Service Center.
Do not attempt to repair by opening the shredder head. This will completely void the product
warranty.
The shredder does not work at all.
1) Make sure the unit is plugged in and that the outlet is in good working order.
2) Overheating with extended use: In the event that the shredder has shred continuously beyond
the maximum running time and overheated, the unit will automatically shut off. If this hap-
pens, switch the shredder off for 45 minutes or longer before resuming normal operation.
3) Shredders with pull-out wastebaskets feature a safety power cut off upon bin removal.
Shredder will not function unless the pull-out wastebasket is pushed in all the way and prop-
erly set back into place.
4) If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder
not to operate properly.
5) The activation sensor of the shredder is located near the center of the feed slot. Be sure to
feed directly into the center area to activate the machine (especially applies to smaller
pieces of paper or credit cards).
6) When the “Basket is Full”, the LED status indicator will indicate it needs to be emptied. While
on, the shredder will be inoperable until the wastebasket is cleared.
The shredder runs in “Rev (Reverse)” mode but not in “Auto (On)” mode.
While in “Auto” mode, the motor will not start running until paper is inserted into the feed
slot. Set the unit to “Auto” and insert paper to shred. The sensor that activates the shred-
der in Auto mode is located directly in the center of the slot. If the paper you are inserting is
narrow, it may not be activating the optical sensor. It is also possible that the feed slot has
become blocked with paper. Insert an index card or any rigid sheet of cardstock (old greeting
card or folded le folder), directly in the center of the feed slot, while applying force to help
push the jammed paper through. This will usually clear any paper blockage.
How to clear a paper jam in the shredder.
1) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back
up and loosen the jammed paper. If required, you may need to tug and remove several sheets
to effectively clear the machine. When jammed paper is loosened or removed, switch back
to the Auto-On mode to continue shredding. Repeat steps if needed.
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