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QUESTIONS & ANSWERS
QUESTION: My Heater never
seems to reach the set
temperature, it just keeps
running.
ANSWER: There are several possible causes. Make
sure the lter(s) are clean. If the room is dray or
poorly insulated the thermostat sensor may be taking
an inaccurate reading. Make sure to keep doors
closed so that the heater can heat the room. Also,
ensure that the heater is plugged into an interior wall
and is not below a window. Oen, when a heater
is below a window the cool air from the window is
causing an inaccurate temperature reading.
QUESTION: My home is not
insulated very well, will this
heater help me?
ANSWER: Yes, but keep in mind that rooms with lile
insulaon will not retain the heat as eciently and
may result in your heater running longer or more
oen.
QUESTION: Can I use the heater
if I have vaulted or cathedral
ceilings?
ANSWER: Yes, but it may take longer to heat the
room inially. Once the room has reached the desired
temperature it will cycle on and o accordingly.
QUESTION: Can the heater be
used in a bathroom?
ANSWER: It is not recommended due to the high level
of moisture in a bathroom.
QUESTION: Will I be able to use
the heater in a basement or
garage?
ANSWER: Yes, if the basement is nished with drywall
and carpet. Otherwise we recommend you use our
Heat Storm Outdoor Infrared Heaters for this heang
need. For more informaon visit heatstorm.com
QUESTION: Can I use more than
one heater at a me?
ANSWER: Yes, make sure they are not on the same
electrical circuit. Each heater and appliance should be
on its own circuit.
QUESTION: Can I use the heater
on a job/construcon site?
ANSWER: Our outdoor infrared heaters are
recommended for non-insulated or outdoor
environments. For more informaon visit
heatstorm.com
QUESTION: Can I move the
heater around while it is
operang?
ANSWER: It is not recommended to move any
portable heater while it is operang. We recommend
turning the heater to the o posion and moving the
heater once the fan has completely turned o.
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13
QUESTIONS & ANSWERS
QUESTION: What is the life
expectancy for the Quartz
Elements?
ANSWER: Average element life is 20,000 hours. The
Quartz Elements are replaceable by an authorized
service dealer.
QUESTION: Can I use the heater
and another appliance at the
same me?
ANSWER: Yes, as long as they are not on the same
electrical circuit. Heat Storm Infrared Heaters are
considered to be an appliance. You should not run
more than one large appliance on a single circuit
breaker. Your heater, freezer, refrigerator, microwave
oven, washing machine, dryer, and other such
appliances should not share a circuit breaker.
QUESTION: Can I use an
extension cord, surge protector,
or power strip with my heater?
ANSWER: It is not recommended. Heat Storm heaters
are designed to plug directly into a grounded 110 volt
15 amp or higher circuit receptacle (outlet). However,
if you have to use an extension cord, the cord should
be No. 14 AWG minimum size and rated not less than
1875 was. The extension cord should be a 3 wire
cord with a grounding type cord and plug connector.
QUESTION: I don’t have a
grounded outlet; can I use a
cord adapter or remove the
grounding plug?
ANSWER: NO. If you don’t have a grounded outlet,
contact a licensed electrician in your area for advice.
Removing or altering any part of the heater will void
the warranty.
What happens if I unplug the
unit before the blower has
nished it’s cooling down cycle?
When a heater is unplugged in working status ( On/
O key is in red), the fan will blow when the heater
is plugged in again. When a heater is unplugged in
Standby status(On/O key is in blue), the fan will not
blow when the heater plugs in again, however, if the
heater did not nishing the cooling procedure when
it was unplugged, the fan will blow immediately when
the heater turns on by pressing On/O key( On/O
key changes to red)
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