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Troubleshooting
Symptom Cause Corrective Action
The ame e ect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected properly.
(See Fig.7)
The Transducer Unit is not sitting correctly in
the sump
Check plug is connected to wall socket correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted correctly.
(See Fig.7)
Ensure the Transducer in sitting down into the
moulded pocked in the sump
The ame e ect is too
low.
Flame e ect control knob is set too low.
(See Fig.2)
The Metal Disc in the transducer might be dirty
(See Fig.12)
The wire from the Transducer Unit is sitting over
the metal disc
Increase level of ame by turning Control knob
‘D’ anti clockwise slowly. (See Fig.2)
Clean the Metal Disc with soft brush supplied.
(See Fig.12) See ‘Maintenance.’ for a step by step
procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Unpleasant smell when
unit is used.
Dirty or stale water.
Using un ltered tap water.
Clean the unit as described under maintenance.
Use only ltered tap water.
The ame e ect has
too much smoke.
Flame e ect setting is too high. Turn the ame e ect Control knob C clockwise,
about ¼ a turn, at a time. Give the ame
generator some time to adjust to the new
setting. (See Fig.2)
Main lamps are not
working and there are
no ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to the wall socket
correctly and that Switch ‘A’ Fig. 2 is in the
‘ON’ ( I ) position.
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