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Problem Possible cause Solution
Your hearing aids are
not working in syn-
chrony
The connection be-
tween the hearing aids
is lost
Turn them off and on again
The hearing aids do
not respond with a
corresponding change
in volume or program
to the device
a. The device is used
beyond the transmis-
sion range
b. Strong electromag-
netic interference in
the vicinity
c. The device and the
hearing aids are not
matched
a. Move the device closer to
the hearing aids
b. Move away from known
source of EM interference
c. Check with your hearing
care professional to make
sure device is matched with
the hearing aids
You hear “interrupted”
speech (on and off)
from the hearing aids
or no speech (muted)
from the opposite
hearing aid.
a. The battery in one of
the hearing aids has
expired
b. Strong electromag-
netic interference in
the vicinity
a. Replace battery in one or
both hearing aids
b. Move away from known
sources of interference
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