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TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem Possible cause Solution
The hearing aid is
completely silent
It is not turned on Make sure the battery is
placed correctly and the
battery compartment cover
is closed correctly.
The battery does not
work
Insert a new battery in the
hearing aid
The sound outlet is
blocked
See the cleaning section
The microphone open-
ing is blocked
See the cleaning section
The hearing aid vol-
ume is not powerful
enough
The sound outlet is
blocked
See the cleaning section
Your ear is blocked by
earwax
Contact your doctor
Your hearing may
have changed
Contact your hearing care
professional/doctor
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