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10
8. Troubleshooting
Problem Potential Causes Recovery
Odors remain or
strange taste
Has the filter been set properly in position? Set the cartridge properly into place (4.
Usage Methods.)
Has the period for replacing the cartridge
elapsed?
Replace the cartridge.
Filtering is
extremely slow
Were the procedures explained in Section
4 subsection (1) Paragraph II?
Carry out the procedures explained in 4.
Usage Methods, (1) Using the Cartridge for
the First Time, II. Preparing the Cartridge.
Is the air hole covered or blocked? Uncover or unblock the air hole.
Is the hollow fiber membrane clogged? Replace the cartridge.
Powder is mixed
in the funnel
The powder is the activated carbon etc.
This is not malfunction.
The powder does not go out into the
filtered water. Use the product as it is.
There is no impact on filtration
performance.
If you do not understand how to use Cleansui, please visit Q & A at www.cleansui-usa.com.
If you have further questions, please contact Cleansui technical support info@cleansui-usa.com.
9. After-Sale Service
●
Warranty
Cleansui pitcher water filter comes with a warranty. Full details including dealer's name; the date of
purchase etc. must be completed accurately and duly return. The validity of the warranty is one year
from the date of purchase except the filter cartridge, subject to terms & conditions listed on warranty.
●
Requested Repairs
1. When repairs are required during the validity period of the warranty, take the product and the warranty
card to your dealer.
2. Seek your dealer's advice if repairs are required after warranty lapse. Repair service free will be
charged.
3. Part for Cleansui water filter (including the cartridges) will be kept in stock and made available for a
minimum of five years after the product has been discontinued.
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