GKNG3691DG - GKNG3691 G
Refrigerator
User manual
EN /
58 4592 0000/AC
3
Contents
1. Important instructions for
safety and environment 5
1.1 General safety .....................5
1.1.1 HC warning .......................... 7
1.1.2 For products with a water
dispenser ......................................7
1.2 Intended use ........................ 8
1.3 Children's safety ..................8
1.4 Compliance with WEEE
Directive and Disposing of the
Waste Product: ............................8
1.5 Compliance with RoHS
Directive: .......................................8
1.6 Package information ........... 9
2. Your Refrigerator 10
3. Installation 11
3.1 Appropriate installation
location ....................................... 11
3.2 Installing the plastic
wedges ........................................12
3.3 Electrical connection.........12
4. Preparation 15
4.1 Things to be done for energy
saving .......................................... 15
4.2 Initial use ...........................16
5 . Using your refrigerator 17
5.1 Thermostat setting button 17
5.2 Defrost ...............................18
5.3 Freezing fresh food ...........19
5.4 Recommendations for
preservation of frozen food ........19
5.5 Changing the door opening
direction ...................................... 21
5.6 Open door warning ............21
5.7 Changing the illumination
lamp ...........................................21
5.8 Recommendations for
freshfood compartment .............22
5.9 Chiller Shelf And Vegetable
Compartment .............................22
5.10 Using the water dispenser 23
5.11 Filling the water
dispenser's tank ......................... 24
5.12 Cleaning the water tank ... 24
5.13 Drip tray ............................. 25
6 . Maintenance and cleaning 26
6.1 Avoiding bad odours .......... 26
6.2 Protecting the plastic
surfaces .....................................27
7. Troubleshooting 28
4
Please read this manual first!
Dear Customer,
We hope that your product, which has been produced in a 1st-class
manufacturing facility and checked under the most meticulous quality
control procedures, will provide you with years of good service.
For this, we recommend you to carefully read the entire manual of your
product before using it and keep it at hand for future references.
This manual
• Will help you use your appliance in a fast and safe way.
• Read the manual before installing and operating your product.
• Follow the instructions, especially those for safety.
• Keep the manual in an easily accessible place as you may need it
later.
• Also read any other documents provided with this product
Please note that this manual may be valid for other models as well.
Symbols and their descriptions
This instruction manual contains the following symbols:
C
Important information or useful
usage tips.
A
Warning against dangerous
conditions for life and property.
B
Warning against electric voltage.
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations.
A
A
A
C
SUPPLIER’S NAME
MODEL IDENTIFIER
(*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
5
1. Important instructions for safety and
environment
This section contains safety
instructions that will help
protect from risk of personal
injury or property damage.
Failure to follow these
instructions shall void any
warranty.
1.1 General safety
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical,sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved. Children
shall not play with the
appliance. Cleaning and user
maintenance shall not be
made by children without
supervision.
• Unplug the product if a failure
occurs while it is in use.
• If the product has a failure,
it should not be operated
unless it is repaired by an
Authorised Service Agent.
There is the risk of electric
shock!
• Connect the product to a
grounded outlet protected
by a fuse complying with
the values in the rating
plate. Have the grounding
installation made by a
qualified electrician. Our
company shall not be liable
for any damages that will
arise when the product is
used without grounding in
accordance with the local
regulations.
• Unplug the product when not
in use.
• Never wash the product by
spreading or pouring water
onto it! There is the risk of
electric shock!
• Never touch the plug with
wet hands! Never unplug by
pulling on the cable, always
pull out by grabbing the plug.
• Do not plug the refrigerator if
the wall outlet is loose.
• Never connect your
refrigerator to electricity-
saving devices . Such devices
are harmful for the product.
• WARNING: When positioning
the appliance ensure the
supply cord is not trapped or
damaged.
6
• Unplug the product during
installation, maintenance,
cleaning and repairing
procedures.
• Always have repairs carried
out by the Authorised Service
Agent. The manufacturer
shall not be held liable for
damages that may arise from
procedures carried out by
unauthorised persons.
• Do not eat ice cream and
ice cubes immediately after
you take them out of the
freezer compartment! This
may cause frostbite in your
mouth!
• Do not touch frozen food by
hand! It may stick to your
hand!
• Do not put bottled and
canned liquid beverages in
the freezer compartment.
They may burst!
• Never use steam and steam
assisted cleaning materials
to clean or defrost the
refrigerator. Steam will cause
short circuit or electric shock
since it would get into contact
with the electrical parts in the
refrigerator!
• Do not use mechanical
devices or other methods
to accelerate the defrosting
process, other than those
recommended by the
manufacturer.
• Never use the parts on your
refrigerator such as the door
and drawer as a means of
support or step. This will
cause the product to tip over
or parts of it to get damaged.
• Do not damage the cooling
circuit, where the refrigerant
is circulating, with drilling or
cutting tools. The refrigerant
that might blow out when
the gas channels of the
evaporator, pipe extensions
or surface coatings are
punctured may cause skin
irritations and eye injuries.
• Do not cover or block
the ventilation holes on
the refrigerator with any
material.
• Keep beverages with a high
alcohol content tightly closed
and vertically.
• Do not use flammable sprays
near the product since there
is the risk of fire or explosion!
• Flammable items or products
that contain flammable
gases (e.g. spray) as well
as the explosive materials
should never be kept in the
appliance.
7
• Do not place containers
filled with liquid on top of the
product. Spilling water on an
electrical component may
cause electric shocks or risk
of fire.
• Do not store products
(vaccines, heat-sensitive
medicines, scientific
materials and etc.)
that require a precise
temperature control in the
refrigerator.
• If you will not operate the
product for a long period of
time, unplug and unload the
food in it.
• If the product is equipped
with blue light, do not look
at the blue light with optical
tools.
• Exposing the product to
rain, snow, sun and wind is
dangerous with respect to
electrical safety.
• Do not overload the product.
It may fall when the door is
opened, and cause injury or
damage. Similar problems
may occur in case of putting
things on top of the product.
• If the product’s door is
equipped with a handle, do
not pull by the handle when
moving the product. The
handle may get loosened.
• Pay attention not to have your
hand or any part of your body
get caught by the moving
parts inside the product.
1.1.1 HC warning
• If the product is equipped
with a cooling system
containing R600a gas, pay
attention not to damage
the cooling system and
piping during usage and
transportation. This gas is
flammable. If the cooling
system is damaged, keep
the product away from
potential sources that can
cause the system to catch
fire and ventilate the room
in which the unit is placed
immediately.
A
• WARNING: Never
dispose the product in
fire.
1.1.2 For products with a
water dispenser
• Pressure of water mains
should be minimum 1 bar
and maximum 8 bars.
• Use only potable water.
8
1.2 Intended use
• This product has been
designed for domestic use. It
is not suitable for commercial
use and it must not be used
out of its intended use.
• Product must be used only
for storing food.
• The manufacturer waives
any responsibility arisen
from incorrect usage or
transportation.
1.3 Children's safety
• Packaging materials are
dangerous for the children.
Keep packaging materials in
a safe place away from reach
of the children.
• Electrical products are
dangerous for the children.
Keep children away from the
product when it is in use.
• If the product's door is
equipped with a lock, keep
the keys away from reach of
children.
1.4 Compliance with WEEE
Directive and Disposing
of the Waste Product:
This product complies
with EU WEEE
Directive (2012/19/EU).
This product bears a
classification symbol
for waste electrical
and electronic equipment
(WEEE).This product has been
manufactured with high quality
parts and materials which can
be reused and are suitable for
recycling. Do not dispose of
the waste product with normal
domestic and other wastes at
the end of its service life. Take
it to the collection center for
the recycling of electrical and
electronic equipment. Please
consult your local authorities
to learn about these collection
centers.
1.5 Compliance with
RoHS Directive:
The product you have purchased
complies with EU RoHS
Directive (2011/65/EU). It
does not contain harmful and
prohibited materials specified in
the Directive.
9
1.6 Package information
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.
10
2. Your Refrigerator
C
Figures in this user manual are schematic and may not
match the product exactly. If the subject parts are not
included in the product you have purchased, then those
parts are valid for other models.
1. Adjustable door shelves
2. Egg section
3. Shelf wire
4. Bottle shelf
5. Adjustable Front Feet
6. Freezing and Storage (store fresh
food to be frozen lower down)
7. Vegetable Compartment
8. Chiller shelf
9. Adjustable shelves
10. Wine rack
11. Indicatör Panel
* May not be available in all models
4
*2
3
5
6
7
8
9
10
11
*1
*
11
3. Installation
To make the product ready
for use, make sure that the
electricity installation is
appropriate before calling the
Authorised Service Agent. If
not, call a qualified electrician
to have any necessary
arrangements carried out.
C
Preparation of the
location and electrical
installation at the
place of installation
is under customer's
responsibility.
B
Product must not be
plugged in during
installation. Otherwise,
there is the risk of
death or serious injury!
B
WARNING: Installation
and electrical
connections of the
product must be carried
out by competent
persons. Manufacturer
shall not be held liable
for damages that may
arise from procedures
carried out by
unauthorised persons.
A
WARNING: Prior to
installation, visually
check if the product has
any defects on it. If so,
do not have it installed.
Damaged products
cause risks for your
safety.
C
Make sure that the
power cable is not
pinched or crushed
while pushing the
product into its place
after installation or
cleaning procedures.
3.1 Appropriate
installation location
• Choose a place at where
you can access the product
comfortably.
• Install the product at least 30
cm away from heat sources
such as hobs, ovens, heater
cores and stoves and at least
5 cm away from electrical
ovens. Product must not be
subjected to direct sun light
and kept in humid places
after installation.
• Appropriate air ventilation
must be provided around your
product in order to achieve
an efficient operation. If
the product is to be placed
in a recess in the wall, pay
12
attention to leave at least 5
cm distance with the ceiling
and side walls.
• Do not place the product on
materials such as rugs or
carpets.
• Place the product on an even
floor surface to prevent jolts.
• Your product can operate
in ambient temperatures
between -15°C to +43°C.
3.2 Installing the
plastic wedges
Plastic wedges are used to
create the distance for the air
circulation between the product
and the rear wall. Insert the 2
plastic wedges onto the rear
ventilation cover as illustrated
in the figure. To install the
wedges, push and twist a
quarter of a turn.
3.3 Electrical connection
Connect the product to a
grounded outlet protected by a
fuse complying with the values
in the rating plate. Our company
shall not be liable for any
damages that will arise when
the product is used without
grounding in accordance with
the local regulations.
• Electrical connection
must comply with national
regulations.
• Power cable plug must
be within easy reach after
installation.
• The voltage and allowed
fuse or breaker protection
are specified in the Rating
Plate which is affixed to
interior of the product. If the
current value of the fuse or
breaker in the house does not
comply with the value in the
rating plate, have a qualified
electrician install a suitable
fuse.
• The specified voltage must be
equal to your mains voltage.
• WARNING: Do not locate
extension sockets or charging
transformers/power supplies
or Lithium-Iron battery
operated products adjacent to
the compressor as they could
overheat.
13
• Do not make connections
via extension cables or
multi-plugs.
B
WARNING: Damaged
power cable must
be replaced by the
Authorised Service
Agents.
B
WARNING: If the
product has a failure, it
should not be operated
unless it is repaired by
the Authorised Service
Agent! There is the risk
of electric shock!
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1
1
7
1
20
11
13
9
2
10
5
3
20
20
8
18
17
19
14
12
16
21
21
45 °
180°
(8) (13)
6
4
15
15
4. Preparation
4.1 Things to be done
for energy saving
A
Connecting the product
to electric energy saving
devices is risky as it may
cause damage on the
product.
• For a freestanding appliance;
‘this refrigerating appliance
is not intended to be used as
a built-in appliance.
• Do not leave the doors of your
Freezer open for a long time.
• Do not put hot food or drinks
in your refrigerator.
• Do not overload the Freezer.
Cooling capacity will fall
when the air circulation
inside is hindered.
• Do not place the Freezer
in places subject to direct
sunlight. Install the product
at least 30 cm away from heat
sources such as hobs, ovens,
heater cores and stoves
and at least 5 cm away from
electrical ovens.
• Pay attention to store your
food in Freezer in closed
containers.
• You can load maximum
amount of food to the freezer
compartment of the Freezer
by removing the freezer
compartment drawers.
Declared energy consumption
value of the refrigerator was
determined with the freezer
compartment drawers
removed,except if available
bottom drawer and with
maximum amount of food
loaded. There is no risk in
removing a shelf or drawer to
make suitable for the shapes
and sizes of the foods to be
frozen.
• Thawing frozen food in fridge
compartment will both
provide energy saving and
preserve the food quality.
C
The ambient
temperature of the
room where you
install the Freezer
should at least be
-15°C. Operating your
Freezer under colder
conditions than this is
not recommended.
C
Inside of your Freezer
must be cleaned
thoroughly.
16
4.2 Initial use
Before starting to use the
product, check that all
preparations are made in
accordance with the instructions
in sections "Important
instructions for safety and
environment" and "Installation".
• Clean the interior of the
Freezer as recommended
in the “Maintenance and
cleaning” section. Check
that inside of it is dry before
operating it.
• Plug the Freezer into the
grounded wall outlet. When
the door is opened the
interior illumination will turn
on.
• Run the Freezer without
putting any food for 6 hours
and do not open its door
unless certainly required.
C
You will hear a noise
when the compressor
starts up. The liquids
and gases sealed
within the refrigeration
system may also give
rise to noise, even if
the compressor is not
running and this is
quite normal.
C
Front edges of the
Freezer may feel warm.
This is normal. These
areas are designed
to be warm to avoid
condensation.
C
For energy efficiency
testing, it is
recommmended to
remove top shelf and
load food on the shelf
below.Net volume
of your appliance is
declared without top
two flaps and the top
shelf in place.Place two
ice pack ( if provided )
directly on the top of
frozen food to be stored
on top shelf.
C
Since hot and humid
air will not directly
penetrate into your
product when the doors
are not opened, your
product will optimize
itself in conditions
sufficient to protect
your food. Functions
and components such
as compressor, fan,
heater, defrost, lighting,
display and so on will
operate according to
the needs to consume
minimum energy under
these circumstances.
17
C
Figures in this user manual are schematic and may not
match the product exactly. If the subject parts are not
included in the product you have purchased, then those
parts are valid for other models.
5 . Using your refrigerator
The operating temperature is
regulated by the temperature
control.
W
C
5
1=Lowest cooling setting
(Warmest setting).
4=Highest cooling setting
(Coldest setting).
5=Quick freeze
The average temperature inside
the fridge should be around
+5°C.
Please choose the setting
according to the desired
temperature.
Please note that there will be
different temperatures in the
cooling area.
The coldest region is
immediately above the
vegetable compartment.
The interior temperature
also depends on ambient
temperature, the frequency with
which the door is opened and
the amount of foods kept inside.
Frequently opening the door
causes the interior temperature
to rise.
For this reason, it is
recommended to close the door
again as soon as possible after
use.
Setting 5 turns on fresh food
freezing mode in the freezer.
This mode automatically reverts
to setting 4 after 8 hours of
operation. For optimum fresh
food freezing the fresh food
packages should placed inside
the freezer at that time.
5.1 Thermostat setting button
The interior temperature of your
refrigerator changes for the
following reasons;
• Seasonal temperatures,
• Frequent opening of the door
and leaving the door open for
long periods,
18
• Food put into the refrigerator
without cooling down to the
room temperature,
• The location of the
refrigerator in the room (e.g.
exposing to sunlight).
• You may adjust the varying
interior temperature due to
such reasons by using the
thermostat. If the ambient
temperature is higher than
32°C, turn the thermostat
button to maximum position.
• If the ambient temperature
is lower than 25°C, turn
the thermostat button to
minimum position.
5.2 Defrost
Fridge compartment
Fridge compartment performs
full-automatic defrosting. Water
drops and a frosting up to 7-8
mm can occur on the inner rear
wall of the fridge compartment
while your refrigerator cools
down. Such formation is normal
as a result of the cooling
system. The frost formation
is defrosted by performing
automatic defrosting with
certain intervals thanks to the
automatic defrosting system
of the rear wall. User is not
required to scrape the frost or
remove the water drops.
Water resulting from the
defrosting passes from the
water collection groove and
flows into the evaporator
through the drain pipe and
evaporates here by itself.
Deep freezer compartment
does not perform automatic
defrosting in order to prevent
decaying of the frozen food.
The freezer compartment
defrosts automatically.
Check regularly to see if the
drain pipe is clogged or not and
clear it with the plunger in the
hole when necessary.
19
5.3 Freezing fresh food
• 8 hours before freezing
the fresh food, turn the
temperature controller to
setting 5 (Quick Freeze).
• It must be preferred to
wrap or cover the food
before placing them in the
refrigerator.
• Hot food must cool down
to the room temperature
before putting them in the
refrigerator.
• The foodstuff that you want to
freeze must be fresh and in
good quality.
• Foodstuff must be divided
into portions according to the
family’s daily or meal based
consumption needs.
• The foodstuff must be
packaged in an airtight
manner to prevent them from
drying even if they are going
to be kept for a short time.
• The fresh food packages
should be placed in a ratio
of 3 to 2 in front most side of
the first and second drawer
from the freezer top side
respectively.
• Frozen food must be used
immediately after they are
thawed and they should never
be re-frozen.
• Please observe the following
instructions to obtain the best
results.
1. Do not freeze too large
quantities of food at one
time. The quality of the
food is best preserved
when it is frozen right
through to the core as
quickly as possible.
2. Placing warm food into
the freezer compart-
ment causes the cooling
system to operate conti-
nuously until the food is
frozen solid.
3. Take special care not to
mix already frozen food
and fresh food.
5.4 Recommendations for
preservation of frozen food
• Prepacked commercially
frozen food should be stored
in accordance with the
frozen food manufacturer's
instructions for a
( 4
star) frozen food storage
compartment.
• To ensure that the high
quality achieved by the frozen
food manufacturer and the
food retailer is maintained,
the following should be
remembered:
20
1. Put packages in the
freezer as quickly as
possible after purchase.
2. Ensure that contents are
labeled and dated.
3. Do not exceed "Use By",
"Best Before" dates on
the packaging.
Defrosting
The freezer compartment
defrosts automatically.
Placing the food
Freezer
compartment
shelves
Various frozen
food such as meat,
fish, ice cream,
vegetables and etc.
Egg tray Egg
Fridge
compartment
shelves
Food in pans,
covered plates and
closed containers
Fridge
compartment
door shelves
Small and
packaged food or
drinks (such as
milk, fruit juice and
beer)
Crisper
Vegetables and
fruits
Freshzone
compartment
Delicatessen
products (cheese,
butter, salami and
etc.)
Deep-freeze information
Food must be frozen as rapidly
as possible when they are put in
a refrigerator in order to keep
them in good quality.
It is possible to keep the food
for a long time only at -18°C or
lower temperatures.
You can keep the freshness of
food for many months (at -18°C
or lower temperatures in the
deep freeze).
WARNING!
A
• Foodstuff must be divided
into portions according to the
family’s daily or meal based
consumption needs.
• Foodstuff must be packaged
in an airtight manner to
prevent them from drying
even if they are going to be
kept for a short time.
• Materials necessary for
packaging:
• Cold resistant adhesive tape
• Self adhesive label
• Rubber rings
• Pen
Materials to be used for
packaging the foodstuff must be
tear-proof and resistant to cold,
humidity, odor, oils and acids.
Foodstuff to be frozen should
not be allowed to come in
21
5.5 Changing the door
opening direction
Door opening direction of your
refrigerator can be changed
according to the place you are
using it.
5.6 Open door warning
* May not be available in all
models
An audio warning will be given
when the fridge compartment
door of your product is left open
for a certain period of time. This
audio warning signal will mute
when any button on the indicator
is pressed or when the door is
closed.
5.7 Changing the
illumination lamp
To change the Bulb/LED
used for illumination of
your refrigerator, call your
AuthorisedService.
The lamp(s) used in this
appliance is not suitable for
household room illumination.
The intended purpose of this
lamp is to assist the user
to place foodstuffs in the
refrigerator/freezer in a safe
and comfortable way.The
lamps used in this appliance
have to withstand extreme
physical conditions such as
temperatures below -20 °C.
(only chest and upright freezer)
contact with the previously
frozen items to prevent their
partial thawing.
Frozen food must be used
immediately after they are
thawed and they should never
be re-frozen.
22
5.8 Recommendations for
freshfood compartment
* May not be available in all
models
Please do not let any foodstuff
come into contact with the
temperature sensor in the
freshfood compartment. In
order to maintain the freshfood
compartment at an ideal storage
temperature, the sensor must
not be blocked.
temperature
sensor
oo
MILK
juice
etc.
temperature
sensor
temperature
sensor
oo
MILK
juice
etc.
temperature
sensor
5.9 Chiller Shelf And
Vegetable Compartment
The vegetable compartment
provides the optimum
conditions for fruit, vegetables
and salad. Above this, the glass
Chiller shelf is ideal for storing
wrapped meat and fish.
23
5.10 Using the water dispenser
** May not be available in all
models
C
It is normal for the
first few glasses of
water taken from the
dispenser to be warm.
C
If the water dispenser
is not used for a long
period of time, dispose
of first few glasses of
water to obtain fresh
water.
1. Push in the lever of the
water dispenser with
your glass. If you are
using a soft plastic cup,
pushing the lever with
your hand will be easier.
2. After filling the cup up to
the level you want, relea-
se the lever.
C
Please note, how much
water flows from the
dispenser depends on
how far you depress
the lever. As the level
of water in your cup
/ glass rises, gently
reduce the amount of
pressure on the lever
to avoid overflow. If you
slightly press the arm,
the water will drip; this
is quite normal and not
a failure.
24
5.11 Filling the water
dispenser's tank
Water tank filling reservoir is
located inside the door rack.
1. Open the cover of the tank.
2. Fill the tank with fresh
drinking water.
3. Close the cover.
C
Do not fill the water
tank with any other
liquid except for water
such as fruit juices,
carbonated beverages
or alcoholic drinks
which are not suitable
to use in the water
dispenser. Water
dispenser will be
irreparably damaged if
these kinds of liquids
are used. Warranty
does not cover such
usages. Some chemical
substances and
additives contained in
these kinds of drinks/
liquids may damage the
water tank.
C
Use clean drinking
water only.
C
Capacity of the water
tank is 3 litres; do not
overfill.
5.12 Cleaning the water tank
1. Remove the water filling
reservoir inside the door
rack.
2. Remove the door rack by
holding from both sides.
3. Grab the water tank
from both sides and re-
move it with an angle of
45°C.
4. Remove the cover of the
water tank and clean the
tank.
C
Components of the
water tank and water
dispenser should not be
washed in dishwasher.
25
5.13 Drip tray
Water that dripped while using
the water dispenser accumulates
in the spillage tray.
Remove the plastic filter as
shown in the figure.
With a clean and dry cloth,
remove the water that has
accumulated.
26
6 . Maintenance
and cleaning
Service life of the product
extends and frequently faced
problems decrease if cleaned at
regular intervals.
B
WARNING: Unplug the
product before cleaning
it.
• Never use gasoline, benzene
or similar substances for
cleaning purposes.
• Never use any sharp
and abrasive tools, soap,
household cleaners,
detergent and wax polish for
cleaning.
• Dissolve one teaspoon of
carbonate in half litre of
water. Soak a cloth with
the solution and wrung it
thoroughly. Wipe the interior
of the Freezer with this cloth
and the dry thoroughly.
• Make sure that no water
enters the lamp housing and
other electrical items.
• If you will not use the Freezer
for a long period of time,
unplug it, remove all food
inside, clean it and leave the
door ajar.
• Check regularly that the door
gaskets are clean. If not,
clean them.
• To remove door and body
shelves, remove all of its
contents.
• Remove the door shelves
by pulling them up. After
cleaning, slide them from top
to bottom to install.
• Never use cleaning agents or
water that contain chlorine to
clean the outer surfaces and
chromium coated parts of
the product. Chlorine causes
corrosion on such metal
surfaces
6.1 Avoiding bad odours
Materials that may cause odour
are not used in the production
of our Freezers. However, due
to inappropriate food preserving
conditions and not cleaning the
inner surface of the Freezers
as required can bring forth the
problem of odour. Pay attention
to following to avoid this
problem:
• Keeping the Freezers clean
is important. Food residuals,
stains, etc. can cause odour.
Therefore, clean the Freezers
with Sodium Bicarbonate
dissolved in water every few
months.Never use detergents
or soap.
27
• Keep the food in closed
containers. Microorganisms
spreading out from uncovered
containers can cause
unpleasant odours.
• Never keep the food that have
passed the best before dates
and spoiled in the Freezer.
6.2 Protecting the
plastic surfaces
Do not put liquid oils or oil-
cooked meals in your Freezer
in unsealed containers as they
damage the plastic surfaces
of the Freezer. If oil is spilled
or smeared onto the plastic
surfaces, clean and rinse the
relevant part of the surface at
once with warm water.
28
7. Troubleshooting
Check this list before contacting
the service. Doing so will save
you time and money. This list
includes frequent complaints
that are not related to faulty
workmanship or materials.
Certain features mentioned
herein may not apply to your
product.
The refrigerator is not working.
• The power plug is not fully
settled. >>> Plug it in to settle
completely into the socket.
• The fuse connected to the
socket powering the product
or the main fuse is blown. >>>
Check the fuses.
Condensation on the side wall
of the cooler compartment
(MULTI ZONE, COOL, CONTROL
and FLEXI ZONE).
• The door is opened too
frequently >>> Take care not
to open the product’s door too
frequently.
• The environment is too
humid. >>> Do not install
the product in humid
environments.
• Foods containing liquids are
kept in unsealed holders. >>>
Keep the foods containing
liquids in sealed holders.
• The product’s door is left
open. >>> Do not keep the
product’s door open for long
periods.
• The thermostat is set to too
low temperature. >>> Set the
thermostat to appropriate
temperature.
Compressor is not working.
• In case of sudden power
failure or pulling the power
plug off and putting back
on, the gas pressure in the
product’s cooling system is
not balanced, which triggers
the compressor thermic
safeguard. The product will
restart after approximately 6
minutes. If the product does
not restart after this period,
contact the service.
• Defrosting is active. >>>
This is normal for a fully-
automatic defrosting product.
The defrosting is carried out
periodically.
• The product is not plugged
in. >>> Make sure the power
cord is plugged in.
• The temperature setting
is incorrect. >>> Select the
appropriate temperature
setting.
29
• The power is out. >>> The
product will continue to
operate normally once the
power is restored.
The refrigerator’s operating
noise is increasing while in use.
• The product’s operating
performance may vary
depending on the ambient
temperature variations.
This is normal and not a
malfunction.
The refrigerator runs too often
or for too long.
• The new product may be
larger than the previous one.
Larger products will run for
longer periods.
• The room temperature may
be high. >>> The product will
normally run for long periods
in higher room temperature.
• The product may have been
recently plugged in or a
new food item is placed
inside. >>> The product will
take longer to reach the set
temperature when recently
plugged in or a new food
item is placed inside. This is
normal.
• Large quantities of hot food
may have been recently
placed into the product. >>>
Do not place hot food into the
product.
• The doors were opened
frequently or kept open for
long periods. >>> The warm
air moving inside will cause
the product to run longer.
Do not open the doors too
frequently.
• The freezer or cooler door
may be ajar. >>> Check that
the doors are fully closed.
• The product may be set to
temperature too low. >>> Set
the temperature to a higher
degree and wait for the
product to reach the adjusted
temperature.
• The cooler or freezer door
washer may be dirty, worn
out, broken or not properly
settled. >>> Clean or replace
the washer. Damaged / torn
door washer will cause the
product to run for longer
periods to preserve the
current temperature.
The freezer temperature
is very low, but the cooler
temperature is adequate.
• The freezer compartment
temperature is set to a
very low degree. >>> Set
the freezer compartment
temperature to a higher
degree and check again.
30
The cooler temperature is
very low, but the freezer
temperature is adequate.
• The cooler compartment
temperature is set to a
very low degree. >>> Set
the freezer compartment
temperature to a higher
degree and check again.
The food items kept in cooler
compartment drawers are
frozen.
• The cooler compartment
temperature is set to a
very low degree. >>> Set
the freezer compartment
temperature to a higher
degree and check again.
The temperature in the cooler
or the freezer is too high.
• The cooler compartment
temperature is set to a
very high degree. >>>
Temperature setting of the
cooler compartment has an
effect on the temperature in
the freezer compartment.
Wait until the temperature
of relevant parts reach the
sufficient level by changing
the temperature of cooler or
freezer compartments.
• The doors were opened
frequently or kept open for
long periods. >>> Do not open
the doors too frequently.
• The door may be ajar. >>>
Fully close the door.
• The product may have been
recently plugged in or a new
food item is placed inside.
>>> This is normal. The
product will take longer to
reach the set temperature
when recently plugged in or
a new food item is placed
inside.
• Large quantities of hot food
may have been recently
placed into the product. >>>
Do not place hot food into the
product.
Shaking or noise.
• The ground is not level or
durable. >>> If the product is
shaking when moved slowly,
adjust the stands to balance
the product. Also make sure
the ground is sufficiently
durable to bear the product.
• Any items placed on the
product may cause noise. >>>
Remove any items placed on
the product.
The product is making noise of
liquid flowing, spraying etc.
• The product’s operating
principles involve liquid and
gas flows. >>> This is normal
and not a malfunction.
31
There is sound of wind blowing
coming from the product.
• The product uses a fan
for the cooling process.
This is normal and not a
malfunction.
There is condensation on the
product’s internal walls.
• Hot or humid weather
will increase icing and
condensation. This is normal
and not a malfunction.
• The doors were opened
frequently or kept open for
long periods. >>> Do not open
the doors too frequently; if
open, close the door.
• The door may be ajar. >>>
Fully close the door.
There is condensation on the
product’s exterior or between
the doors.
• The ambient weather may be
humid, this is quite normal
in humid weather. >>> The
condensation will dissipate
when the humidity is reduced.
The interior smells bad.
• The product is not cleaned
regularly. >>> Clean the
interior regularly using
sponge, warm water and
carbonated water.
• Certain holders and
packaging materials may
cause odour. >>> Use holders
and packaging materials
without free of odour.
• The foods were placed in
unsealed holders. >>> Keep
the foods in sealed holders.
Micro-organisms may spread
out of unsealed food items
and cause malodour. Remove
any expired or spoilt foods
from the product.
The door is not closing.
• Food packages may be
blocking the door. >>>
Relocate any items blocking
the doors.
• The product is not standing
in full upright position on the
ground. >>> Adjust the stands
to balance the product.
• The ground is not level or
durable. >>> Make sure
the ground is level and
sufficiently durable to bear
the product.
The vegetable bin is jammed.
• The food items may be
in contact with the upper
section of the drawer. >>>
Reorganize the food items in
the drawer.
32
If The Surface Of The Product
Is Hot.
• High temperatures may be
observed between the two
doors, on the side panels
and at the rear grill while the
product is operating. This is
normal and does not require
service maintenance!Be
careful when touching these
areas.
A WARNING:
If the problem persists after
following the instructions in this
section, contact your vendor or
an Authorised Service. Do not
try to repair the product.
33
GRUNDIG UK AND IRELAND STANDARD MANUFACTURER
GUARANTEE TERMS AND CONDITIONS
Your new Grundig product is guaranteed against faulty materials,
defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase
of the product, and lasts for a period of thirty six (36) months
unless Beko plc (the “Manufacturer”) agrees to extend the
guarantee for the product in writing.
If you have registered the product within 90 days of purchase by
completing the online registration form, then the standard 36
month guarantee will be extended to 60 months, under the same
terms and conditions as detailed below
If you have any questions about the guarantee on your product
(including how long it is valid), please contact your retailer or our
contact centre on 0333 207 9920 (UK and Northern Ireland) or 01
691 0203 (Republic of Ireland)
This guarantee does not in any way diminish or affect your
statutory rights in connection with the product. This guarantee
is in addition to your statutory rights as a consumer. If you have
any questions about these rights, please contact the retailer from
which you purchased the product. In certain circumstances, it is
possible that your statutory rights may offer additional or higher
levels of protection than those offered under the terms of this
guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials,
defective components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Grundig Approved Engineer to carry out the
repair.
34
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to
control knobs, flaps and handles.
• Accessories and/or consumable items including but not
limited to ice trays, scrapers, cutlery baskets, filters and
light bulbs.
• Repairs necessary as a direct or indirect result of:
-Accidental damage, misuse or abuse of a product.
-An attempted repair of a product by anyone other than
a Grundig Approved Engineer (the “Engineer”).
-Installation or use of a product where such installation
or use fails to meet the requirements contained in this
guarantee or the User Instructions Booklet.
• Repairstoaproductoperatedatanytimeon
commercial or non-residential household premises (unless we
have previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product.
To the extent permitted by law, the Manufacturer does not
accept and will not be held liable for any financial loss incurred
in connection with the failure of any product to operate in
accordance with the expected standards. Such financial loss
includes but is not limited to loss arising from:
• Timetakenoffwork.
• Damagedfood,clothingorotheritems.
• Mealstakenatrestaurantsorfromtakeaways.
• Generalcompensationforinconvenience.
Important Notes
1. Your product is designed and built for domestic house-
hold use only.
2. The guarantee will automatically be void if the product is
installed or is used in commercial or non-residential do-
mestic household premises, unless we have previously
agreed to the installation environment.
3. The product must be correctly installed, located and
operated in accordance with the instructions contai-
ned in the User Instructions Booklet provided with your
product.
35
4. Professional installation by a qualified Electrical Domestic
Appliance Installer is recommended for all Washing
Machines, Dishwashers and Electric Cookers (as incorrect
installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe
(or Gas Networks Ireland for Republic of Ireland) registered
gas installer.
6. This guarantee is given in respect of products purchased
and used within the United Kingdom and the Republic of
Ireland.
7. This guarantee is effective from the initial date of purchase
of a new product from an authorised retailer and will be void
if the product is resold.
8. This guarantee does not apply to graded sales (where the
product is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not
necessarily mean that a product has the benefit of this gua-
rantee. If you have any questions, please call our Call Centre
on the number set out above.
10. The Manufacturer reserves the right to terminate the gua-
rantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are
supplied on a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer
may at its sole discretion, replace your product with a new product
instead of carrying out a repair. Where a replacement is offered,
this would normally be an identical model but when this is not
possible, a model of similar specification will be provided. The
Manufacturer will cover the costs and arrange for the delivery
of the new product and for the return of the old product. Any
costs related to disconnecting the faulty product and installing
the replacement product will not be borne by the Manufacturer
36
unless previously agreed to in writing. The original guarantee will
continue to apply to the replacement product; the new product will
not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst
our Engineers will endeavour to minimize inconvenience and to
meet requests for specific timed appointments, this cannot be
guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be
arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that
your product is covered by this guarantee with a proof of purchase.
The Manufacturer reserves the right to charge for the reasonable
cost of any service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that
there is no fault with your product.
• That your product has not been installed or operated in
accordance with the User Instructions Booklet.
• That the fault was caused by something other than faulty
materials, defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer
providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the
service call in a timely manner.
37
If you are a resident of the United Kingdom, this guarantee will be
governed by English law and subject to the English Courts, save
where you live in another part of the United Kingdom, in which
case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be
governed by Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill
Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company
registration number 02415578.
GRUNDIG UK AND IRELAND ECO INVERTER MOTOR GUARANTEE
TERMS AND CONDITIONS
This 10 year guarantee relates to Grundig products that feature
the Eco Inverter Motor.
The Eco Inverter Motor guarantee terms and conditions are in
addition to our Standard guarantee terms and conditions detailed
in the previous section.
In order to activate the 10 year guarantee you MUST register the
appliance within 90 days of the original purchase date. You can
register by first visiting grundig.co.uk/register and by following
the online instructions.
Grundig Free standing and Built-in appliances come with a 36
month parts and labour guarantee as standard, which can be
extended to a 60 months parts and labour guarantee by registering
within 90 days of the original purchase date
To make a claim against your Grundig Eco Inverter Motor
Guarantee (the “Guarantee”), all customer and product details
must be registered with Beko plc using the procedure outlined
below.
38
1. This extra 7 years (or 5 years for appliances registered wit-
hin 90 days of the original purchase date) Guarantee is only
effective after the expiration of the standard manufacturer’s
guarantee.
2. It is only valid for the Eco Inverter motors of selected washing
machines, washer-dryers, tumble dryers and dishwashers. It
does not cover any labour charge or any other components of
the product. In addition, it is only valid for one replacement of
the Eco Inverter motor during the extra 7 years (or 5 years for
appliances registered within 90 days of the original purchase
date) guarantee period.
3. To activate your guarantee, you MUST register your appli-
ance within 90 days of the original purchase date, by visiting
Grundig.co.uk/register.
4. Customers will receive a unique reference code as proof of
guarantee validation by email or post, which must be quoted
at the time of a claim being made.
5. Any repair/replacement of the Eco Inverter motor must only
be carried out by an authorised Grundig Service Agent (the
“Service Agent”).
6. Labour for the repair/replacement of the Eco Inverter motor
is not included in this guarantee and is chargeable directly by
the Service Agent.
7. Any additional components fitted to the product at any time
will not be covered by this guarantee and will be chargeable
directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged
for cash.
9. There are no alternative or additional offers to this
Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard
guarantee.
11. The Terms and Conditions shown above are in addition to the
standard terms and conditions of your product guarantee.
Please read and refer to such Terms and Conditions when
making any claim.
39
12. We may use the information you provide for marketing
purposes and to analyse your purchasing preferences. We
may keep your information for a reasonable period for these
purposes in accordance with the applicable Data Protection
Laws and General Data Protection Regulations (GDPR). You
can opt into this service during the registration process.
Further details are available at http://www.Grundig.co.uk/
cookie-and-privacy.
13. These Terms and Conditions are governed by the laws
of England and Wales; manufacturer: Beko plc, Beko
House, 1 Greenhill Crescent, Watford WD18 8QU. Company
Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase
details in a safe place; you will need to have this documentation
available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you
will need this information when you call us, or to use our online
services. When you call us you may be required to input your serial
number into your telephone keypad. For help please visit grundig.
co.uk/support/model-finder
• The product model number is printed on the Operating
Instruction Booklet / User guide
• The product model and serial number is printed on the Rating
Label affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be
printed on your purchase receipt or other proof of purchase
paperwork
Recording of these details alone will not count as proof of purchase.
A valid proof of purchase is required for requesting service under
guarantee.
40
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide
in the Operating Instructions booklet, as a charge may be levied
where no fault is found, and even though your product may still be
under guarantee.
After arranging service the area around the product must be
easily accessible to the Engineer, without the need for cabinets or
furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and
safe environment to carry out any repairs.
Please have your Model number and Serial number available
when you call us, as you may be required to input your serial
number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9920
Landline or mobile calls to 0333 numbers cost no more than calls
to geographic numbers 01 or 02, and are charged at the basic
rate. Calls from landlines and mobiles are included in free call
packages but please check with your telephone service provider
for exact call charges.
41
Republic of Ireland:
01 691 0203
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the
instructions contained within the extended guarantee agreement
document, otherwise please call us using the appropriate number
above, where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call
us on
0333 207 9920 or 01 691 0203
Contact us though our website
Send us a secure message through our online contact us form.
Please visit our website, click Contact Us and choose a product
support topic from the list of options. Complete the required
details and click send message.
Product registrations
For UK and Republic of Ireland product registrations please visit
grundig.co.uk/register.
42
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