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troubleshoot guide
nuwavenow.com
32 33
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
32 33
White smoke is coming out of the product.
1. You are frying greasy foods. The Fry Pan Basket and
Fry Pan Basket Net or Base Tray contains greasy
residue from previous uses.
2. When preparing greasy ingredients in the air fryer, large
amounts of oil can smoke and inltrate Fry Pan Basket.
The oil will produce white smoke and the Fry Pan
Basket or Base Tray might become hotter than usual.
This will not affect the nal cooking result. White smoke
is caused by grease heating up in the Fry Pan Basket.
Make sure you clean Fry Pan Basket and Fry Pan
Basket Net and Base Tray properly after use.
French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-
frying them.
2. You did not use the right potato type or they were not fresh.
3. Soak potato sticks in a bowl of water for at least 30
minutes, remove them, and dry with paper towels. Use
fresh potatoes and make sure they stay rm during
air-frying.
French fries are not crispy when they come out
of the Brio.
1. The crispiness of the fries depends on the amount of oil
and water in the fries.
2. Make sure you dry the potato sticks properly before
adding oil. Cut the potato sticks smaller and dry them
for a crispier result. Add slightly more oil on potatoes
before placing in Brio for a crispier result.
If the unit needs to be replaced or returned to the
manufacturer, please contact Customer Service Department
at: 1-877-689-2838 or [email protected].
Error Message: Solution(s):
Prb1
Probe not connected to the unit. Plug
the Brio into the appropriate
power socket.
Prb2
The Probe target internal temperature is
set higher than set cooking temperature.
Prb3
Probe short Circuit.
Contact Customer Service Department
at 1-877-689-2838 or help@
nuwavenow.com.
Prb4
Probe sensor not detecting temperature
increase. Ensure the Probe is inserted
into the food and the food is in oven
during cooking.
Er1
NTC Temperature Sensor overheated.
Turn unit off to cool. If the Brio is not
working after it cools down, contact
Customer Service.
Err1
NTC Temperature Sensor short circuit.
Contact Customer Service Department
at 1-877-689-2838 or
help@nuwavenow.com.
Err2
NTC Temperature Sensor is open.
Contact Customer Service Department
at 1-877-689-2838 or
help@nuwavenow.com.
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