USER INSTRUCTIONS
THE WIDEX MOMENT™ FAMILY
MRB0 model
RIC
(Receiver-in-canal)
YOUR HEARING AID
(To be filled out by the hearing care professional)
This is a list of possible programs for your hearing aid. For further informa-
tion on the use of these programs, see "Programs" under "Customization".
Your hearing aid series:
PROGRAMS AUDIBILITY EXTENDER
Universal
PureSound
Quiet
Comfort
Transport
Urban
Impact
Party
Social
Music
2
SPECIAL PROGRAMS AUDIBILITY EXTENDER
Zen
Phone
SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER
Zen+
The program names in the table are the default names. If you have chosen
to use some of the other names available, write the new names in the table.
That way you will always know which programs you have in your hearing
aids.
Read the instructions
Read this booklet and the booklet "Ear-sets for Widex hearing aids" careful-
ly before you start using your hearing aid.
Sound streaming and wireless control
This hearing aid allows sound streaming via DEX and direct wireless control
from smartphones and other devices. For more help and information con-
tact your hearing care professional or visit: https://global.widex.com/MO-
MENT.
This hearing aid works wirelessly with the TONELINK app. We take no re-
sponsibility if the hearing aid is used with any third part app or if the TONE-
LINK app is used with any unsupported devices.
3
CONTENTS
IMPORTANT SAFETY INFORMATION..........................................................6
YOUR HEARING AID...................................................................................8
Welcome...........................................................................................................8
Your hearing aid at a glance.......................................................................8
CONDITIONS FOR USE..............................................................................10
Indications for use..........................................................................................10
Intended use...................................................................................................10
Operating conditions...................................................................................... 11
Storage and transport conditions................................................................. 11
DAILY USE................................................................................................ 13
Turning the hearing aid on and off...............................................................13
Putting on and removing the hearing aid...................................................13
THE BATTERY........................................................................................... 15
Low battery indication...............................................................................15
Changing the battery................................................................................. 15
Tamper-resistant battery drawer.............................................................17
CUSTOMIZATION...................................................................................... 18
Programs.........................................................................................................18
The Zen program.......................................................................................20
Changing programs...................................................................................20
4
Sound signals..................................................................................................21
Lost partner ................................................................................................ 21
Sound adjustment..........................................................................................21
Using a smartphone with your hearing aid................................................23
PAIRING YOUR HEARING AID AND SMARTPHONE...................................24
CLEANING................................................................................................25
Tools................................................................................................................25
How to clean your hearing aid.....................................................................25
ACCESSORIES.......................................................................................... 27
TROUBLESHOOTING................................................................................ 28
REGULATORY INFORMATION.................................................................. 30
FCC and ISED statements.............................................................................30
EU directives...................................................................................................32
Directive 2014/53/EU................................................................................ 32
Information regarding disposal................................................................33
SYMBOLS.................................................................................................34
5
IMPORTANT SAFETY INFORMATION
Read these pages carefully before you begin using your hearing aid.
Hearing aids and batteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor or hearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearing aids in environments where there may be explo-
sive gases, such as in mines, etc.
6
Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your device has been designed to comply with international electromag-
netic compatibility standards. However, it cannot be excluded that it may
cause interference with other electrical equipment. If you experience in-
terference, keep a distance to other electrical equipment.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
7
YOUR HEARING AID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
Your hearing aid and its accessories may not look exactly as illustrated in
this booklet. We also reserve the right to make any changes we consider
necessary.
Your hearing aid at a glance
The illustration shows your hearing aid without the ear-set. For further in-
formation on the ear-set, see the ear-set manual. The ear-set consists of an
earwire and an ear-tip, and it is the part of your hearing aid that you wear
inside your ear.
1
2
4
3
1. Microphone openings
2. Battery drawer (on/off func-
tion)
3. Nail grip
4. Left/right identification
8
The colour of the left/right identification tells you how to know left from
right. The hearing aid for your left ear has a blue mark. The hearing aid for
your right ear has a red mark.
9
CONDITIONS FOR USE
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from slight (16 dB HL) to moderately severe (up to 85
dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolanryngologists) who are trained in hear-
ing (re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
10
Operating conditions
Your hearing aid has been designed to operate in everyday situations, and it
works in environmental conditions that are comfortable for you. You can
wear your hearing aid during flights, but you should remove it before show-
ering or swimming.
Specific operating conditions for your hearing aid:
Minimum Maximum
Temperature 0°C (32°F) 50°C (122°F)
Humidity 10% rH 95% rH
Atmospheric pressure 750 mbar 1060 mbar
Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high tempera-
tures. It should not be stored or transported in direct sunlight, but only with-
in the following conditions.
Specific storage and transport conditions:
Minimum
Maximum
Temperature -20°C (-4°F) 55°C (131°F)
11
Minimum Maximum
Humidity 10% rH 95% rH
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
12
DAILY USE
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva-
ted this function.
To turn off the hearing aid, pull the battery door
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
Putting on the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
13
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
14
THE BATTERY
Use a type 10 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
NOTE
Check that the battery is completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
Never attempt to recharge your hearing aid batteries, as they could ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
15
Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat-
tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
16
Tamper-resistant battery drawer
If the hearing aid is going to be used by a child or a mentally disabled per-
son, you can ask your hearing care professional to provide it with a tamper-
resistant battery drawer.
To open battery drawer, use the special tool you've
received, and do as illustrated.
17
CUSTOMIZATION
Programs
This is an overview of programs that you can select from. Ask your hearing
care professional for guidance.
PROGRAMS USE
Universal Automatic program with focus on optimum
sound in all situations
PureSound Automatic program with focus on natural and
pleasant sound in all situations
Quiet Special program for listening in quiet environ-
ments
Comfort Special program for listening in noisy environ-
ments
Transport For listening in situations with noise from cars,
trains, etc.
Impact Use this program if you prefer a clear and sharp
sound
Urban For listening in situations with changing sound
levels (in supermarkets, noisy workplaces or
similar)
18
PROGRAMS USE
Party For listening in situations with many people
talking at the same time
Social Use this program if you are in small social gath-
erings, such as family dinners
Music For listening to music
SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound back-
ground
Phone This program is designed for listening to phone
conversations
SMARTTOGGLE PRO-
GRAMS
USE
Zen+ This program is similar to Zen but allows you to
listen to different types of tones or noise
The names in the list of programs are the default names. Your hearing care
professional can also select an alternative program name from a preselected
list. Then it is even easier for you to select the right program in each listen-
ing situation.
19
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
Changing programs
To change programs, simply push the program key on your remote control.
Zen+
To access this program, press and hold the program key for more than one
second. A quicker press then allows you to cycle through the available Zen
styles. To exit the program, press and hold down the program key for more
than one second.
20
NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.
Ask your hearing care professional to turn these sounds off if you don't need
them.
Lost partner
(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
Sound adjustment
Your hearing aid adjusts the sound automatically according to your sound
environment.
If you have a remote control, you can also adjust the sound manually to ach-
ieve more comfort or more audibility, depending on your needs and prefer-
ences. For more information on how this works, consult your hearing care
professional.
21
Depending on the hearing aid settings and features, any sound adjustment
you make will affect both hearing aids.
Each time you operate the volume control, you will hear a beep-tone unless
your hearing care professional has deactivated this function. When you
reach the maximum or minimum setting, you will hear a steady tone.
To mute your hearing aid:
● Keep pressing the lower part of the volume key on the remote control
until you can hear the steady sound
To turn the sound on again:
● Press the upper part of the volume key or
● Change program
Any adjustment of the volume will be cancelled when you turn off your
hearing aid or if you change program.
NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
22
Using a smartphone with your hearing aid
When you use a smartphone, hold it in front of you
so that the microphone on the phone is close to
your mouth. This way you will experience the best
sound during your phone call.
23
PAIRING YOUR HEARING AID AND SMARTPHONE
To pair your hearing aids and smartphone you need to restart your hearing
aid. Do as follows:
1. Restart your hearing aids by opening and closing the battery compart-
ment.
2. Keep the hearing aids close to your phone and follow the instructions on
your phone.
3. The hearing aids and smartphone are now ready to use.
NOTE
Your hearing aids are only in pairing mode for three minutes after you re-
start them. You might need to restart them again if you didn't pair them in
time.
24
CLEANING
Tools
You will receive the following cleaning tools with your hearing aid:
1. 2. 3. 4. 5.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
How to clean your hearing aid
Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.
Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes-
sional).
If the microphone openings are blocked, contact your
hearing care professional.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex PerfectDry Lux to help keep
their hearing aids dry and clean. Ask your hearing care professional if this is
right for you.
25
When not in use leave the battery compartment open to ventilate the hear-
ing aid. For information on how to clean your ear-set, see the ear-set man-
ual.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.
26
ACCESSORIES
You can use a variety of accessories with your hearing aid. To see whether
you could benefit from using these accessories, ask your hearing care pro-
fessional.
Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX 2* for easy landline use
FM+DEX for streaming audio and FM signals
COM-DEX for wireless connection to mobile phones and other
devices via Bluetooth
COM-DEX Remote
Mic
for helping hearing aid users hear speech in difficult
listening situations
*Available in some countries only.
27
TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem Possible cause Solution
The hearing aid is com-
pletely silent
It is not turned on Make sure the battery
drawer is completely
closed
The battery does not
work
Insert a new battery
The hearing aid volume
is not powerful enough
Your ear is blocked by
earwax
Contact your doctor
Your hearing may have
changed
Contact your hearing
care professional/doctor
The hearing aid whistles
continuously
Your ear is blocked by
earwax
Contact your doctor
Your two hearing aids
are not working in syn-
chrony
The connection between
the hearing aids is lost
Turn them off and on
again
28
Problem Possible cause Solution
The hearing aids do not
respond with a corre-
sponding change in vol-
ume or program to the
control device
a. The device is used be-
yond the transmission
range
b. Strong electromag-
netic interference in the
vicinity
c. The device and the
hearing aids are not
matched
a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in-
terference
c. Check with your hear-
ing care professional to
make sure the device is
matched with hearing
aids
You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.
a. The battery in one of
the hearing aids has ex-
pired
b. Strong electromag-
netic interference in the
vicinity
a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter-
ference
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex hear-
ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.
29
REGULATORY INFORMATION
FCC and ISED statements
FCC ID: TTY-UPA
IC: 5676B-UPA
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the in-
structions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful interference to radio or tele-
30
vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
NOTE:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or oper-
ating in conjunction with any other antenna or transmitter.
Changes or modifications to the equipment not expressly approved by Wi-
dex could void the user’s authority to operate the equipment.
ISED Statement / Déclaration d’ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-ex-
empt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that
may cause undesired operation of the device.
31
L’émetteur/récepteur exempt de licence contenu dans le présent appareil
est conforme aux CNR d’Innovation, Sciences et Développement économi-
que Canada applicables aux appareils radio exempts de licence. L’exploita-
tion est autorisée aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage;
(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
ISED RADIATION EXPOSURE STATEMENT:
This equipment complies with ISED RF radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ISED EXPOSITION AUX RADIATIONS:
Cet équipement est conforme avec ISED les limites d’exposition aux
rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne
doit pas être co-localisés ou fonctionner en conjonction avec une autre an-
tenne ou émetteur.
EU directives
Directive 2014/53/EU
Hereby, Widex A/S declares that this MRB0 is in compliance with the essen-
tial requirements and other relevant provisions of Directive 2014/53/EU.
The MRB0 contains a radio transmitter operating at 10.6 MHz,-54 dBμA/m
@10 m.
32
A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:
https://global.widex.com/doc
N26346
To avoid potential degradation of radio performance, your device should be
separated by at least 25 cm (10 inches) to other radio communications
equipment.
Information regarding disposal
Do not dispose of hearing aids, hearing aid accessories and batteries along
with ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for electrical waste and electronic equipment, or given to
your hearing care professional for safe disposal.
33
SYMBOLS
Symbols commonly used by Widex A/S in medical device labelling (la-
bels/IFU/etc.)
Symbol Title/Description
Manufacturer
The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.
Catalogue number
The product’s catalogue (item) number.
Consult instructions for use
The user instructions contain important cautionary information (warn-
ings/precautions) and must be read before using the product.
Warning
Text marked with a warning symbol must be read before using the
product.
WEEE mark
“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re-
sult of the presence of hazardous substances.
34
Symbol Title/Description
CE mark
The product is in conformity with the requirements set out in European
CE marking directives.
RCM mark
The product complies with electrical safety, EMC and radio spectrum regula-
tory requirements for products supplied to the Australian or New Zealand
markets.
35
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark
https://global.widex.com
Manual no.:
9 514 0547 001 #02
Issue:
2020-05
9 514 0547 001 02
