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26 Solving problems yourself
NOTE
To avoid problems, the following should be
observed:
Always remove the water tank
from the machine to fill it
Do not store coffee beans
in the refrigerator
Always empty containers
with the machine switched on
Use fresh and cooled milk
Problem Cause Remedy
No hot water or
drawing of milk foam /
steam possible
System might need
descaling
Perform high-dosage descaling
(Chapter 8.5.)
Frother is plugged Disassemble frother
completely and clean it
thoroughly
Too little milk foam or
liquid froth
Frother is plugged Disassemble frother
completely and clean it
thoroughly
Unsuitable milk Use cold milk
System might need
descaling
Perform high-dosage descaling
(Chapter 8.5.)
Coffee comes out only
dropwise
System might need
descaling
Perform high-dosage descaling
(Chapter 8.5.)
Grind fineness is too fine /
too coarse
Set grind fineness coarser /
finer (Chapter 7.2.)
Ground coffee is too fine Use coarser ground coffee
Too much ground coffee
added
Add less ground coffee
Brewing unit is plugged Remove and clean brewing unit
(Chapter 8.6.).
Reinsert brewing unit and
perform a system cleaning
(Chapter 8.4.)
Coffee outlets are plugged Perform system cleaning
(Chapter 8.4.)
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