Refrigerator
User manual
Free Standing Appliance
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English2
Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols and precautions: 5
Important safety precautions 6
Severe warning signs for transportation and site 9
Critical installation warnings 10
Installation cautions 13
Critical usage warnings 13
Usage cautions 18
Cleaning cautions 20
Critical disposal warnings 22
Additional tips for proper usage 23
Instructions about the WEEE 24
Installation 25
Refrigerator at a glance 25
Door removal for entrance 28
Step-by-step installation 35
Operations 40
Feature panel 40
SmartThings 44
Special features 47
Maintenance 51
Handle and care 51
Cleaning 58
Replacement 58
Troubleshooting 59
General 59
Do you hear abnormal sounds from the refrigerator? 63
SmartThings 65
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Safety information
Before using your new Samsung Refrigerator, please read this manual thoroughly to
ensure that you know how to operate the features and functions that your new appliance
offers safely and efciently.
What you need to know about the safety instructions
• Warnings and Important Safety Instructions in this manual do not
cover all possible conditions and situations that may occur.
It is your responsibility to use common sense, caution, and care
when installing, maintaining, and operating your appliance.
• Because these following operating instructions cover various
models, the characteristics of your refrigerator may differ slightly
from those described in this manual and not all warning signs may
be applicable. If you have any questions or concerns, contact your
nearest service center or nd help and information online at www.
samsung.com.
• R-600a or R-134a is used as a refrigerant. Check the compressor
label on the rear of the appliance or the rating label inside the
fridge to see which refrigerant is used for your appliance. When
this product contains ammable gas (Refrigerant R-600a), contact
your local authority in regard to safe disposal of this product.
• In order to avoid the creation of a ammable gas-air mixture
if a leak in the refrigerating circuit occurs, the size of the room
in which the appliance may be sited depends on the amount of
refrigerant used.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer. The room must be 1 m
3
in size for
every 8 g of R-600a refrigerant inside the appliance.
The amount of refrigerant in your particular appliance is shown on
the identication plate inside the appliance.
Safety information
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Safety information
• Refrigerant squirting out of the pipes could ignite or cause an eye
injury. When refrigerant leaks from the pipe, avoid any naked
ames and move anything ammable away from the product and
ventilate the room immediately.
- Failing to do so may result in re or explosion.
• It is hazardous for anyone other than an Authorized Service
Person to service this appliance.
Important safety symbols and precautions:
Please follow all safety instructions in this manual. This manual uses
the following safety symbols.
WARNING
Hazards or unsafe practices that may result in severe personal injury,
property damage, and/or death.
CAUTION
Hazards or unsafe practices that may result in severe personal injury
and/or property damage.
NOTE
Useful information that helps users understand or benet from the
refrigerator.
These warning signs are here to prevent injury to you and others.
Please follow them carefully.
After reading this section, keep it in a safe place for future reference.
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Safety information
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Safety information
Important safety precautions
Warning; Risk of re / ammable materials
WARNING
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
• Fill with potable water only.
• Connect to potable water supply only.
• Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
• Do not use mechanical devices or any other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory, or mental capabilities,
or those who lack experience and knowledge, unless they have
been given supervision or instruction concerning the use of the
appliance by a person responsible for their safety.
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Safety information
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
• If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
• The socket must be easily accessible so that the appliance can be
quickly disconnected from the supply in an emergency.
- It must be outside the area of the rear of the appliance.
• Do not store explosive substances such as aerosol cans with a
ammable propellant in this appliance.
• If the product is equipped with LED lamps, do not disassemble the
Lamp Covers and LED lamps yourself.
- Contact a Samsung service center.
- Use only the LED Lamps provided by the manufacturer or its
service agents.
• New hose-sets supplied with the appliance are to be used and old
hose-sets should not be reused.
• Have the refrigerator’s water supply connected only to a potable
water supply. To operate the ice maker properly, water pressure
of 206-861 kPa (30-125 psi) is required.
• For the most efcient use of energy, please keep the all inner
ttings such as baskets, drawers, shelves on the position supplied
by manufacturer.
• To get the best energy efciency of this product, please leave all
shelves, drawers and baskets on their original position.
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Safety information
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Safety information
How to minimize the energy consumption
• Install the appliance in a cool, dry room with adequate ventilation.
• Ensure that it is not exposed to direct sunlight and never put it
near a direct source of heat (radiator, for example).
- Not to block any vents or grilles is recommended for energy
efciency.
- Allow warm food to cool down before placing it in the
appliance.
- Put frozen food in the refrigerator to thaw. You can then use
the low temperatures of the frozen products to cool food in the
refrigerator.
- Do not keep the door of the appliance open for too long when
putting food in or taking food out.
- The shorter time for which the door is open, the less ice will
form in the freezer.
- Clean the rear of the refrigerator regularly. Dust increases
energy consumption.
- Do not set temperature colder than necessary.
- Ensure sufcient air exhaust at the refrigerator base and at the
back wall of the refrigerator. Do not cover air vent openings.
- Allow clearance to the right, left, back and top when installing.
This will help reduce power consumption and keep your energy
bills lower.
This appliance is intended to be used in household and similar
applications such as
- staff kitchen areas in shops, ofces and other working
environments;
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Safety information
- farm houses and by clients in hotels, motels and other
residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
Severe warning signs for transportation and site
WARNING
• When transporting and installing the appliance, care should be
taken to ensure that no parts of the refrigerating circuit are
damaged.
- Refrigerant leaking from the pipe work could ignite or cause
an eye injury. If a leak is detected, avoid any naked ames
or potential sources of ignition and air the room in which the
appliance is standing for several minutes.
- This appliance contains a small amount of isobutane refrigerant
(R-600a), a natural gas with high environmental compatibility
that is, however, also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
• When transporting and installing the refrigerator, do not touch the
water hose on the back side of the refrigerator.
- This may damage the refrigerator and as a result the water
dispenser can not be used.
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Safety information
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Safety information
Critical installation warnings
WARNING
• Do not install the refrigerator in a damp location or place where it
may come in contact with water.
- Deteriorated insulation on electrical parts may cause an electric
shock or re.
• Do not place this refrigerator in direct sunlight or expose it to the
heat from stoves, room heaters, or other appliances.
• Do not plug several appliances into the same multiple power strip.
The refrigerator should always be plugged into its own individual
electrical outlet which has a voltage rating that matches the
voltage listed on the refrigerator’s rating plate.
- This provides the best performance and also prevents
overloading of house wiring circuits, which could cause a re
hazard from overheated wires.
• If the wall socket is loose, do not insert the power plug.
- There is a risk of electric shock of re.
• Do not use a power cord that has cracks or abrasion damage along
its length or at either end.
• Do not bend the power cord excessively or place heavy objects on
it.
• Do not pull or excessively bend the power cord.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a heavy
object on the power cord, insert the power cord between objects,
or push the power cord into the space behind the appliance.
• When moving the refrigerator, be careful not to roll over or
damage the power cord.
- This may result in an electric shock or re.
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Safety information
• Never unplug your refrigerator by pulling on the power cord.
Always grip the plug rmly and pull straight out from the outlet.
- Damage to the cord may cause a short-circuit, re, and/or
electric shock.
• Do not use aerosols near the refrigerator.
- Using aerosols near the refrigerator may cause an explosion or
re.
• Do not install this appliance near a heater or inammable material.
• Do not install this appliance in a location where gas may leak.
- This may result in an electric shock or re.
• This refrigerator must be properly located and installed in
accordance with the instructions in this manual before you use it.
• Connect the power plug in the proper position with the cord
hanging down.
- If you connect the power plug upside down, the wire can get
cut off and cause a re or electric shock.
• Make sure that the power plug is not crushed or damaged by the
back of the refrigerator.
• Keep the packing materials out of reach of children.
- There is a risk of death from suffocation if a child puts the
packing materials on his or her head.
• Do not install this appliance in a humid, oily or dusty location, in a
location exposed to direct sunlight and water (rain drops).
- Deteriorated insulation of electrical parts may cause an electric
shock or re.
• If any dust or water is in the refrigerator, pull out power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
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Safety information
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Safety information
• Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
- This may result in an electric shock, re, problems with the
product, or injury.
• You need to remove all the protective plastic lm before you
initially plug the product in.
• Children should be supervised to ensure that they do not play with
the snap rings used for door adjustment or the water tube clips.
- There is risk of death by suffocation if a child swallows a snap
ring or water tube clip. Keep the snap rings and water tube clips
out of children’s reach.
• The refrigerator must be safely grounded.
- Always make sure that you have grounded the refrigerator
before attempting to investigate or repair any part of the
appliance. Power leakages can cause severe electric shock.
• Never use gas pipes, telephone lines, or other potential lightning
attractors as an electrical ground.
- You must ground the refrigerator to prevent any power
leakages or electric shocks caused by current leakage from the
refrigerator.
- This may result in an electric shock, re, explosion, or problems
with the product.
• Plug the power plug into the wall socket rmly. Do not use a
damaged power plug, damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
• The fuse on the refrigerator must be changed by a qualied
technician or service company.
- Failing to do so may result in an electric shock or personal
injury.
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Safety information
Installation cautions
CAUTION
• Allow sufcient space around the refrigerator and install it on a
at surface.
- If your refrigerator is not level, cooling efciency and durability
can be declined.
• Allow the appliance to stand for 2-3 hours before loading foods
after installation and turning on.
• We strongly recommend you have a qualied technician or service
company install the refrigerator.
- Failing to do so may result in an electric shock, re, explosion,
problems with the product, or injury.
Critical usage warnings
WARNING
• Do not insert the power plug into a wall socket with wet hands.
- This may result in an electric shock.
• Do not store articles on the top of the appliance.
- When you open or close the door, the articles may fall and
cause personal injury and/or material damage.
• Do not insert hands, feet or metal objects (such as chopsticks, etc.)
into the bottom or the back of the refrigerator.
- This may result in an electric shock or injury.
- Any sharp edges may cause a personal injury.
• Do not touch the inside walls of the freezer or products stored in
the freezer with wet hands.
- This may cause frostbite.
• Do not put a container lled with water on the refrigerator.
- If spilled, there is a risk of re or electric shock.
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Safety information
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Safety information
• Do not keep volatile or ammable objects or substances (benzene,
thinner, propane gas, alcohol, ether, LP gas, and other such
products) in the refrigerator.
- This refrigerator is for storing food only.
- This may result in re or explosion.
• Children should be supervised to ensure that they do not play with
the appliance.
- Keep ngers out of “pinch point” areas. Clearances between the
doors and cabinet are necessarily small. Be careful when you
open the doors if children are in the area.
• Do not put your ngers or children's ngers between the doors.
- Keep ngers out of the left and right door gaps. Be careful
when you open the doors if your ngers are in between the
doors.
• Do not let children hang on the door or door bins. A serious injury
may occur.
• Do not let children go inside the refrigerator. They could become
trapped.
• Do not insert your hands into the bottom area under the appliance.
- Any sharp edges may cause personal injury.
• Do not store pharmaceutical products, scientic materials, or
temperature sensitive products in the refrigerator.
- Products that require strict temperature controls must not be
stored in the refrigerator.
• If you smell pharmaceutical or smoke, pull out power plug
immediately and contact your Samsung Electronics service center.
• If any dust or water is in Refrigerator, pull out power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
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Safety information
• Do not let children step on a drawer.
- The drawer may break and cause them to slip.
• Do not leave the doors of the refrigerator open while the
refrigerator is unattended and do not let children enter inside the
refrigerator.
• Do not allow babies or children go inside the drawer.
- It can cause death from suffocation by entrapment or personal
injury.
• Do not overll the refrigerator with food.
- When you open the door, an item may fall out and cause
personal injury or material damage.
• Do not spray volatile material such as insecticide onto the surface
of the appliance.
- As well as being harmful to humans, it may also result in an
electric shock, re, or problems with the product.
• Never put ngers or other objects into the water dispenser hole,
ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not use or place any substances sensitive to temperature such
as ammable sprays, ammable objects, dry ice, medicine, or
chemicals near or inside of the refrigerator.
• Do not use a hair dryer to dry the inside of the refrigerator. Do
not place a lighted candle in the refrigerator for removing bad
odours.
- This may result in an electric shock or re.
• Fill the water tank, ice tray and water cubes only with potable
water (mineral water or puried water).
- Do not ll the tank with tea, juice or sports drink, this may
damage the refrigerator.
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Safety information
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Safety information
• Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance. This may result in an electric
shock, re, problems with the product, or injury. Do not put a
container lled with water on the appliance.
- If spilled, there is a risk of re or electric shock.
• Never stare directly at the UV LED lamp for long periods of time.
- This may result in eye strain due to the ultraviolet rays.
• Do not put shelf in upside down. Shelf stopper could not work.
- It may cause a personal injury because of glass shelf drop.
• Keep ngers out of “pinch point” areas. Clearances between the
doors and cabinet are necessarily small. Be careful when you open
the doors if children are in the area.
• If a gas leak is detected, avoid any naked ames or potential
sources of ignition, and air the room in which the appliance is
standing for several minutes.
- Do not touch the appliance or power cord.
- Do not use a ventilating fan.
- A spark may result in explosion or re.
• Bottles should be stored tightly together so that they do not fall
out.
• This product is intended only for the storage of food in a domestic
environment.
• Never put ngers or other objects into the water dispenser hole,
ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not attempt to repair, disassemble, or modify the refrigerator
yourself.
• Do not use any fuse (such as cooper, steel wire, etc.) other than a
standard fuse.
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Safety information
• If your refrigerator needs to be repaired or reinstalled, contact
your nearest service center.
- Failing to do so may result in an electric shock, re, problems
with the product, or injury.
• If the refrigerator emits a burning smell or smoke, unplug the
refrigerator immediately and contact your Samsung Electronics
service center.
- Failing to do so may result in an electric or re hazards.
• Pull the power plug out of the socket before changing the interior
lamps of the refrigerator.
- Otherwise, there is a risk of electric shock.
• If you experience difculty changing a non-LED light, contact a
Samsung service center.
• Plug the power plug into the wall socket rmly.
• Do not use a damaged power plug, damaged power cord or loose
wall socket.
- This may result in an electric shock or re.
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Safety information
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Safety information
Usage cautions
CAUTION
• Do not refreeze thawed food.
- Frozen and thawed food will develop harmful bacteria faster
than fresh.
- The second thaw will break down even more cells, leaching out
moisture and changing the integrity of the product.
• Do not thaw meat at room temperature.
- Safety will depend on whether the raw product was handled
properly.
• Do not place glass bottles or carbonated beverages into the
freezer.
- The container may freeze and break, and this may result in
injury.
• Use only the ice maker provided with the refrigerator.
• If you will be away from home for a long period of time (on
vacation, for example) and won’t be using the water or ice
dispensers, close the water valve.
- Otherwise, water leakage may occur.
• If you won’t be using the refrigerator for a very long period of
time, (3 weeks or more) empty the refrigerator including the ice
bucket, unplug it, close the water valve, wipe excess moisture
from the inside walls, and leave the doors open to prevent odors
and mold.
• To get the best performance from the product:
- Do not place food too close to the vents at the rear of the
refrigerator as this can obstruct free air circulation in the
refrigerator compartment.
- Wrap food up properly or place it in airtight containers before
putting it into the refrigerator.
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Safety information
- Please observe maximum storage times and expiration dates of
frozen goods.
- There is no need to disconnect the refrigerator from the power
supply if you will be away for less than three weeks. However,
if you will be away for more than three weeks, remove all the
food and ice in the ice bucket, unplug the refrigerator, close the
water valve, wipe excess moisture from the inside walls, and
leave the doors open to prevent odors and mold.
• Service Warranty and Modication.
- Any changes or modications performed by a 3rd party on this
nished appliance are not covered under Samsung warranty
service, nor is Samsung responsible for safety issues that result
from 3rd party modications.
• Do not block the air vents inside the refrigerator.
- If the air vents are blocked, especially with a plastic bag, the
refrigerator can be over cooled. If a cooling period lasts too
long, the water lter may break and cause water leakage.
• Use only the ice-maker provided with the refrigerator.
• Wipe excess moisture from the inside and leave the doors open.
- Otherwise, odor and mold may develop.
• If the refrigerator is disconnected from the power supply, you
should wait for at least ve minutes before plugging it back in.
• When the refrigerator got wet by water, pull out the power plug
and contact your Samsung Electronics service center.
• Do not strike or apply excessive force to any glass surface.
- Broken glass may result in a personal injury and/or property
damage.
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Safety information
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Safety information
• Fill the water tank and ice cube trays with potable water only (tap
water, mineral water, or puried water).
- Do not ll the tank with tea or a sports drink. This may damage
the refrigerator.
• Be careful that your ngers are not caught in.
• If the refrigerator is ooded, make sure to contact your nearest
service center.
- There is a risk of electric shock or re.
• Do not keep vegetable oil in your refrigerator’s door bins. The oil
can solidify, making it foul-tasting and difcult to use. In addition,
the open container can leak and the leaked oil can cause the door
bin to crack. After opening an oil container, it is best to keep the
container in a cool and shaded place such as a cupboard or pantry.
- Examples of vegetable oil: olive oil, corn oil, grape-seed oil, etc.
Cleaning cautions
CAUTION
• Do not spray water directly on the inside or outside the
refrigerator.
- There is a risk of re or electric shock.
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not place a lighted candle in the refrigerator to remove bad
odors.
- This may result in an electric shock or re.
• Do not spray cleaning products directly on the display.
- Printed letters on the display may come off.
• If any foreign substance such as water has entered the appliance,
unplug the power plug and contact your nearest service center.
- Failing to do so may result in an electric shock or re.
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Safety information
• Use a clean, dry cloth to remove any foreign matter or dust from
the power plug blades. Do not use a wet or damp cloth when
cleaning the plug.
- Otherwise, there is a risk of re or electric shock.
• Do not clean the appliance by spraying water directly onto it.
• Do not use benzene, thinner, or Clorox, Chloride for cleaning.
- They may damage the surface of the appliance and may cause a
re.
• Never put ngers or other objects into the dispenser hole.
- It may cause a personal injury or material damage.
• Before cleaning or performing maintenance, unplug the appliance
from the wall socket.
- Failing to do so may result in an electric shock or re.
• Use a clean sponge or soft cloth and a mild detergent in warm
water to clean the refrigerator.
• Do not use abrasive or harsh cleansers such as window sprays,
scouring cleansers, ammable uids, muriatic acid, cleaning
waxes, concentrated detergents, bleaches, or cleansers containing
petroleum products on exterior surfaces (doors and cabinet),
plastic parts, door and interior liners, and gaskets.
- These can scratch or damage the material.
• Do not clean glass shelves or covers with warm water when they
are cold. Glass shelves and covers may break if exposed to sudden
temperature changes or impacts such as bumping or dropping.
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Safety information
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Safety information
Critical disposal warnings
WARNING
• Please dispose of the packaging material from this product in an
environmentally friendly manner.
• Ensure that none of the pipes on the back of the refrigerator are
damaged prior to disposal.
• R-600a or R-134a is used as a refrigerant. Check the compressor
label on the rear of the appliance or the rating label inside the
fridge to see which refrigerant is used for your refrigerator. If this
refrigerator contains ammable gas (Refrigerant R-600a), contact
your local authority in regard to safe disposal of this product.
• When disposing of this refrigerator, remove the door/door seals
and door latch so that small children or animals cannot become
trapped inside. Children should be supervised to ensure that they
do not play with the appliance. If trapped inside, a child may get
hurt or suffocate to death.
- If trapped inside, the child may become injury and suffocate to
death.
• Cyclopentane is used in the insulation. The gases in the insulation
material require a special disposal procedure. Please contact your
local authorities in regard to the environmentally safe disposal of
this product.
• Keep all packaging materials well out of the reach of children, as
packaging materials can be dangerous to children.
- If a child places a bag over his or her head, the child could
suffocate.
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Safety information
Additional tips for proper usage
• In the event of a power failure, call the local ofce of your electric
company and ask how long the failure is going to last.
- Most power failures that are corrected in an hour or two will
not affect your refrigerator temperatures. However, you should
minimize the number of door openings while the power is off.
- Should the power failure last more than 24 hours, remove and
discard all frozen food.
• The refrigerator might not operate consistently (frozen contents
can thaw or temperatures can become too warm in the frozen
food compartment) if sited for an extended period of time in a
location where ambient air temperatures are constantly below the
temperatures for which the appliance is designed.
• In case of particular foods, keeping it under refrigeration can have
a bad effect on preservation due to its properties.
• Your appliance is frost free, which means there is no need
to manually defrost your appliance. This will be carried out
automatically.
• Temperature rise during defrosting complies with ISO
requirements. If you want to prevent an undue rise in the
temperature of frozen food while the appliance defrosts, wrap the
frozen food in several layers of newspaper.
• Do not re-freeze frozen foods that have thawed completely.
• The temperature of two star section (sections) or compartment
(compartments) which have two star symbol ( ) is slightly higher
than other freezer compartment (compartments).
The two star section (sections) or compartment (compartments) is
(are) based on the instruction and/or the condition as delivered.
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Safety information
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Safety information
Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic
Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates
that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other
household waste at the end of their working life. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from
other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they
purchased this product, or their local government ofce, for details
of where and how they can take these items for environmentally
safe recycling.
Business users should contact their supplier and check the terms
and conditions of the purchase contract. This product and its
electronic accessories should not be mixed with other commercial
wastes for disposal.
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Installation
Follow these instructions carefully to ensure a proper installation of this refrigerator and
to prevent accidents before using it.
WARNING
• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualied technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power cord before servicing or replacements.
Refrigerator at a glance
NOTE
The actual image and provided component parts of the refrigerator may differ, depending
on the model and the country.
For more information, see the Layout section.
A
B
C D
08
09
10
01
02
03
06
05
07
04
Installation
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Installation
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Installation
01 Anti Bacteria
02 Vegetable & Fruit Drawers
03 Slim Ice Maker
04 Sliding Shelf
05 Ice bucket
06 Freezer door bin
07 Dry Food & Meat Storage Drawers
08 Fridge Multi-Purpose door bin
09 Quick Space Shelf *
10 Egg tray
* applicable models only
A. Fridge
B. Showcase Door
C. Freezer
D. FlexZone™
CAUTION
• When the inner case is open, do not open the show case. The show case is likely to be
pushed back and may be damaged.
• When closing the show case, make sure the show case is closed property. If you close
the show case property, you will hear a clicking sound.
NOTE
• For best energy efciency, make sure all shelves, drawers, and bins are placed in their
original position.
• When closing the door, make sure the vertical hinged section is in the correct position
to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then
close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door by force, the other door may open.
• If the internal or external LED lamp is out of order, contact a local Samsung service
center.
• If the door is left open too long, the top internal light will blink. This is normal.
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Installation
Door bins
Your refrigerator ships with door bins of different types and sizes. If the door bins for
your refrigerator were packaged separately, use the gure below to help you position the
bins properly.
The number of door bins provided may differ with the model.
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Installation
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Installation
Door removal for entrance
If the refrigerator cannot pass through the entrance due to its size, follow these
instructions:
Tools required (not provided)
Phillips screwdriver Flat-heat screwdriver Socket spanner (10 mm)
Pliers Allen spanner (4 mm) Allen spanner (5 mm)
Detach the fridge doors
1. With the door closed, use a Philips
screwdriver to remove the screws (x3)
from the top cover. Pull up and remove
the top cover with the connectors.
2. Disconnect the two connectors on the
left door. The position of the connectors
differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, any of
the doors may fall and cause physical
injury.
• Make sure the refrigerator powers off
before disconnecting the connectors.
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Installation
3. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
4. Pull up the clamp to remove.
5. Open the door by 90 degrees. While
holding the door, remove the top hinge.
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Installation
6. Gently pull up the door vertically to
remove. Do not apply excessive force
to the door. The door may fall, causing
physical injury.
7. Lay the door down on a at surface.
8. Repeat the above steps for the other
door.
Detach the freezer doors
CAUTION
• Be sure to remove the fridge doors before removing the freezer doors.
• Use caution when disconnecting the bottom connectors.
A
1. With the freezer door open, use a
Philips screwdriver to remove the
screw holding the cover (A) of the
adjustable leg.
2. Then, disconnect the connectors.
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Installation
3. Locate the hinge shaft. While holding
the door with one hand, use a at-head
screwdriver or wrench to press down
the shaft. Make sure to hold the door to
prevent the door from falling.
4. To prevent contact with the middle
hinge, slightly tilt the door to the front,
and then lift it up to remove.
5. Repeat the above steps for the other
door.
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Installation
Reattach the freezer doors
CAUTION
• Before reattaching the doors, make sure all the electrical connectors are properly
connected.
• The freezer door must be reattached before the fridge door.
• Be careful not to damage or step on the wires during this process.
1. Insert the freezer door into the bottom
hinge while pushing the freezer door in
the arrow direction.
CAUTION
• Be careful not to damage or step on the
wires during this process.
2. While pressing down the hinge shaft
of the door, reinsert the door into the
middle hinge.
3. With the door open, connect the bottom
connectors in the arrow directions.
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Installation
4. Attach the levelling foot cover using a
Philips screwdriver. Use caution not to
damage or step on the connectors.
5. Repeat the above steps for the other
door.
Reattach the fridge doors
1. While holding the door open by more
than 90 degrees, reinsert it into the
middle hinge.
2. Put the top hinge into its position, and
then insert into the top hole of the door.
3. Insert the clamp in the arrow direction.
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Installation
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Installation
4. Draw back the clamp as shown.
5. Connect the wire connectors.
CAUTION
• Make sure the wire connectors are
connected properly. Otherwise, the
display does not operate.
6. Repeat the above steps for the other
door.
7. Attach the top cover with the front side
rst, and then press down on its back
to t into position. Then, tighten the
screws (x3).
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Installation
Step-by-step installation
STEP 1 Select a site
Site requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for opening and closing the door
• Away from a heat source
• Room for maintenance and servicing
• Temperature range: between 10 °C and 43 °C
Effective temperature range
The refrigerator is designed to operate normally in the temperature range specied by its
class rating.
Class Symbol
Ambient Temperature range (°C)
IEC 62552 (ISO 15502) ISO 8561
Extended Temperate SN +10 to +32 +10 to +32
Temperate N +16 to +32 +16 to +32
Subtropical ST +16 to +38 +18 to +38
Tropical T +16 to +43 +18 to +43
NOTE
The cooling performance and power consumption of the refrigerator may be affected
by the ambient temperature, the door-opening frequency, and the location of the
refrigerator. We recommend adjusting the temperature settings as appropriate.
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Installation
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Installation
Clearance
See the pictures and table below for space requirements for installation.
A
B
C
D
Depth “A” 898
Width “B” 908
Height “C” 1797
Overall Height “D” 1825
(unit: mm)
01
02 02
04 04
03
05
07
0806
09
01 more than 50 mm recommended
02 125°
03 1472 mm
04 282 mm
05 908 mm
06 785 mm
07 46 mm
08 46 mm
09 1268 mm
NOTE
The measurements in the above table may differ, depending on the measuring method.
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Installation
STEP 2 Flooring
• The surface to install the refrigerator
must support a fully loaded refrigerator.
• To protect the oor, put a large piece
of cardboard on each leg of the
refrigerator.
• Once the refrigerator is in its nal
position, do not move it unless
necessary to protect the oor. If you
have to, use a thick paper or cloth such
as old carpets along the movement
path.
NOTE
If the refrigerator cannot pass through the entrance due to its size, see the Door removal
for entrance section in the Maintenance chapter.
STEP 3 Adjust the levelling legs
CAUTION
• The refrigerator must be levelled on a at, solid oor. Failing to do so can cause
damage to the refrigerator or physical injury.
• Levelling must be performed with an empty refrigerator. Make sure no food items
remain inside the refrigerator.
• For safety reasons, adjust the front side a little higher than the rear side.
The refrigerator can be levelled using the front legs that have a special screw (leveller) for
levelling purposes. Use a at-head screwdriver for levelling.
• To adjust the height of the left side:
Insert a at-head screwdriver into the
leveller of the left side front leg. Turn
the leveller clockwise to raise, or turn it
counter clockwise to lower.
• To adjust the height of the right side:
Insert a at-head screwdriver into the
leveller of the right side front leg. Turn
the leveller clockwise to raise, or turn it
counter clockwise to lower.
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Installation
STEP 4 Adjust the door height as well as the door gap
Snap ring
The height of a door can be adjusted using the provided snap
rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm,
and 2.5 mm).
To adjust the height of a door
1. Check the height difference between
the doors, and then raise and hold the
lower door.
A
2. Insert a suitable-sized snap ring (A)
between the door and the hinge as
shown.
CAUTION
• Insert only one snap ring for this purpose. Two or more snap rings may slip out or
make a rubbing noise.
• Keep the snap rings out of children’s reach, and keep them for future use.
• Do not raise the door too much. The door can contact and damage the top cover.
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Installation
STEP 5 Initial settings
By completing the following steps, the refrigerator should be fully functioning.
1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest, and wait for about an hour. Then, the freezer will be
slightly chilled, and the motor will run smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready
for use.
STEP 6 Final check
When installation is complete, conrm that:
• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a at, level surface with a reasonable clearance from the
wall or the cabinet.
• The refrigerator is level and is sitting rmly on the oor.
• The door opens and closes freely, and the interior light turns on automatically when
you open the door.
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Operations
Feature panel
Type A
01 02 03 04 05 06
07
Type B
01 02 03 05 06
07
01 Fridge / Power Cool 02 Freezer / Power Freeze
03 FlexZone™ 04 Bacteria Safe Ionizer *
05 Door Alarm 06 Control Lock
07 Network connection
* applicable models only
Operations
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Operations
01 Fridge / Power Cool (3 sec)
Fridge
The Fridge button can be used to set the fridge temperature, or to
activate/deactivate Power Cool.
You can manually adjust the cooling temperature for the fridge. The
temperature indicator informs you of the currently set or selected
temperature. Keep pressing Fridge to select a desired temperature
between 1 °C and 7 °C.
Power Cool
Power Cool speeds up the cooling process at maximum fan speed.
This is useful to quickly cool food that spoils quickly, or after the door
is left open for some time. The fridge keeps running at full speed for
several hours and then returns to the previous temperature. Press and
hold Fridge for 3 seconds.
NOTE
When you change the temperature on the panel, the panel displays the actual temperature
inside the refrigerator until the temperature matches the temperature you set. Then, the
panel displays the new set temperature. Note that it will take time for the refrigerator
to reach the new temperature. This is normal. During this time, you need not set the
temperature again.
02 Freezer / Power Freeze (3 sec)
Freezer
The Freezer button can be used to set the freezer temperature, or to
activate Power Freeze. Available temperatures are between -15 °C and
-23 °C.
Power Freeze
Power Freeze speeds up the freezing process at maximum fan speed.
The freezer keeps running at full speed for several hours and then
returns to the previous temperature.
• To activate Power Freeze, press and hold Freezer for 3 seconds.
The corresponding indicator ( ) lights up, and the refrigerator
speeds up the freezing process for you.
• To deactivate, press and hold Freezer for 3 seconds again. The
freezer returns to the previous temperature setting.
• To freeze large amounts of food, activate Power Freeze for at least
20 hours before putting food in the freezer.
NOTE
Using Power Freeze increases power consumption. Make sure you turn
it off to return to the previous temperature if you do not intend to use
it.
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Operations
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Operations
03 FlexZone™
With the FlexZone™ function, you can arrange food items in the FlexZone™ Room in
an organized manner, which is located on the bottom right of the refrigerator. Press
FlexZone™, and then press to cycle through the modes. When a desired mode is selected,
release the button. There are 4 modes available as below:
Freezer
Select Freezer to set the FlexZone™ Room to the same temperature as
the freezer.
This is useful to keep frozen food fresh.
Soft Freezing
Select Soft Freezing to set the FlexZone™ Room to -5 °C.
This is useful to keep meat and sh fresh for an extended time.
Chill
Select Chill to set the FlexZone™ Room to -1 °C.
This is useful to keep deli like steak, sh, bacon and cheese.
Cool
Select Cool to set the FlexZone™ Room to 2 °C.
This is useful to keep food for general purposes, such as keeping
water, juice, soft drinks, and beer.
CAUTION
• When switching or turning off the function, meat blood or food moisture may come out
due to temperature difference.
• Do not store meat or food in the FlexZone™ Room with the fridge settings. The meat or
food may spoil.
NOTE
If the button does not activate, make sure the button is unlocked. Press and hold Control
Lock for more than 3 seconds until the lock icon turns off. Then, press FlexZone™ to
change the mode.
04 Bacteria Safe Ionizer (applicable models only)
Press to turn on or off the function to eliminate bacteria inside the fridge.
05 Door Alarm
Door Alarm
You can set the alarm for a reminder. If the door is left open for more
than 2 minutes, the alarm will sound with the Alarm indicator blinking.
You can toggle to enable and disable the alarm by pressing Door
Alarm. The alarm is enabled by factory default.
If the door is left open for 5 minutes, internal lights (in the fridge,
freezer and FlexZone™) will blink for 10 seconds and then turn on.
The whole process will be repeated every minute for 5 minutes. This
is to alert hearing-impaired users that a door is open. Note that this
function is normal.
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Operations
06 Control Lock (3 sec)
Control Lock
To prevent accidental manipulation, press and hold Control Lock for 3
seconds. All controls will be disabled with the indicator () on.
To deactivate, press and hold again for 3 seconds. The controls will be
enabled as normal.
However, Control Lock will be reactivated if no button is pressed
within 1 minute. When Control Lock is on, the indicator blinks if any
button on the main panel is pressed.
07 Network connection
You can control and monitor your refrigerator on the SmartThings app. For more
information, see the SmartThings section.
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Operations
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Operations
SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”.
Download and install the SmartThings app provided by Samsung Electronics to your smart
device.
NOTE
• The SmartThings app is not available for some tablet and iPad and some smartphone.
- Support that [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size)
- Support that [iOS] 10.0 or higher/iPhone 6 or higher.
• For improved performance, the SmartThings app is subject to change without notice or
discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
non-standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your Samsung Smart Refrigerator may fail to connect to the Internet.
If this happens, contact your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service provider for
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
• To congure the wireless access point (AP) settings, see the user manual of the AP
(router).
• Samsung Smart Refrigerators support both IEEE 802.11 b/g/n (2.4 GHz) and 802.11
a/n/ac (5 GHz) protocols. (IEEE 802.11 n and 802.11 ac are recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
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Operations
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, and
then follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, and then select the device you want to
connect from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device
type (Refrigerator), and then select the specic device model.
Follow the instructions in the app to set up your device. Once setup is complete, your
refrigerator will appear as a "card" on your Devices screen.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the
bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator
page.
• Check the operation status or notications related to your refrigerator, and then
change options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
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Operations
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Operations
Refrigerator settings
Category Item Description
Monitoring
Fridge temperature
Displays the desired temperature setting of the
fridge.
Freezer temperature
Displays the desired temperature setting of the
freezer.
FlexZone™ settings Displays the settings of the FlexZone™.
Diagnosis
Detects abnormal operations of the
refrigerator.
Energy monitoring
Checks the accumulated power consumption of
the refrigerator for the last 180 days.
Functions
Power Cool
You can turn Power Cool on or off, and check
the current settings.
Power Freeze
You can turn Power Freeze on or off, and
check the current settings.
Fridge temperature
You can change the desired setting temperate
of fridge.
Freezer temperature
You can change the desired setting temperate
of freezer.
FlexZone™ settings You can set the desired FlexZone™ mode.
Alarms
Abnormally high
temperature
This alarm is triggered when the fridge or
freezer has abnormally high temperatures.
Door opening
This alarm is triggered if the fridge door, the
freezer drawer, or the FlexZone™ drawer is
open for a specic length of time.
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Operations
Special features
The refrigerator has features convenient for you.
Slim Ice Maker
01
02
03
04
05
01 Water bin
02 Ice maker lever
03 Ice bucket
04 Ice template cover
05 Ice template (inside the cover)
NOTE
If you do not intend to make ice, remove the slim ice maker to secure more room for
storage. In this case, you can use the ice bucket as a multipurpose storage bin.
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Operations
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Operations
1. Pull up the handle of the water bin to
open, and then ll the bin with water
up to the max line (). Do not exceed
the max line.
CAUTION
• Excessive (above the max line) or
frequent rells (even below the max
line) of water causes the ice to jam and
not dispense well.
• Use only potable water. Other liquids,
such as green tea or milk may not
dispense well.
NOTE
• Gently close the bin so that water does
not drop or leak.
• If you encounter a water leak, open
the water bin and check if the ice bin's
passage to the ice template is frozen. If
this is the case, pour lukewarm water
into the water bin up to the max line.
Let the passage melt.
• It is recommended to clean the ice bin’s
passage to the ice template on a regular
basis because the passage is likely to
freeze.
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Operations
2. Check if the ice freezes completely.
Only when the ice has frozen
completely, pull up the lever. Then, the
ice template rotates and dispenses ice
to the ice bucket.
Keep pulling up the lever until the ice
dispenses completely.
CAUTION
• Do not pull up the lever until the ice has
frozen completely. Half-frozen ice may
jam and damage the ice bucket.
• Do not ll the ice bin with water while
ice remains in the ice template. This
causes the ice to jam and not dispense
well to the ice bucket.
• If this is the case, remove and empty
the ice template.
3. To dispense ice, tilt the ice bucket to the
front.
To tilt the ice bucket, put your nger
between the slim ice maker and the ice
bucket while holding the bucket with
the other ngers.
CAUTION
• Do not pour water directly into the ice bucket for ice making. The ice bucket may
break.
• Do not leave the freezer door open. The ice in the ice bucket melts and jams.
• In case of a power failure, make sure to empty the ice bucket before making ice.
• Use only potable water.
• Do not put your nger between the ice maker and the ice bucket when opening or
closing the ice bucket. Your nger may be caught inbetween.
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Operations
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Operations
NOTE
If no ice dispenses because too much water was input and frozen, remove and empty the
ice template.
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Maintenance
Handle and care
Tempered glass shelves (fridge)
CAUTION
• The tempered glass shelves are heavy. Use caution when removing them.
• The shelf must be inserted correctly. Do not insert upside down.
• Glass containers may scratch the surface of glass shelves.
1. To keep the horizontal balance, the left
and right shelves are interlocked with
each other. To remove, hold the right
shelf with one hand and the front of the
left shelf with the other hand. Lift up
the front of the left shelf to unlock.
2. Lift the front of the shelf and check if
the rear of the shelf is released from
the groove on the inner wall of the
fridge room. Hold the shelf with both
hands and remove it to the front.
CAUTION
To prevent the shelf from dropping, make
sure to hold the shelf with both hands
while removing it.
Maintenance
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Maintenance
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Maintenance
3. Insert the rear hook of the shelf into a
desired height of hole on the wall.
CAUTION
Make sure the left and right shelves are
put in place, respectively. And also check
if the shelves are fully inserted to the end.
Otherwise, any of the shelves may get
loose and fall.
4. Level the shelves by tting the tab of
the left shelf into the hole of the right
shelf.
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Maintenance
Door bins
To remove the top door bin, hold the front
sides of the bin, and then gently lift up to
remove.
To reinsert, insert the door bin to the end
of the marked line.
Hold the rear of the door bin with both
hands, and then press down to t into the
marked line.
Vegetable & fruit drawers
Gently lift up the front of the drawer and
slide out.
It is recommended to remove the door
bins before removing the drawer. This is to
prevent damage to the door bins.
Vegetable shelf
1. Slide out the left-sided vegetable
drawer.
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Maintenance
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Maintenance
2. Slide in the right-sided Quick space
shelf.
3. While supporting the vegetable shelf
with one hand, slide out with the other
hand.
NOTE
Using the space that is revealed after
removing the Quick space shelf, take out
the vegetable shelf.
To reinsert, follow the steps above in the
reverse order.
Slim ice maker
NOTE
• Disassemble it into component parts such as the ice bin and ice template. Then, clean
each component part and use a dry cloth to wipe up and dry well.
• If you have cleaned the ice maker as a whole, the ice maker lever may not operate
properly. If this is the case, dry the slim ice maker well for 2-3 days.
To remove each component part
Ice bucket
Tilt the ice bin to the front, and then lift up
to remove.
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Maintenance
Water bin
Fully open the water bin, and then pull out.
Ice template
1. Open the ice template cover to reveal
the ice template.
2. Slightly pull out the left side of the ice
template, and then pull out the other
side to remove.
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Maintenance
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Maintenance
Slim ice maker
While holding the marked area on either
side of the slim ice maker, pull out in the
arrow directions.
Reinstallation
Ice bucket
Fit either side of the ice bucket into the
corresponding hook on the bucket housing,
and then push in to close.
Water bin
Fit either side of the water bin into the
corresponding hook on the water bin
housing. Make sure to t until you hear a
clicking sound.
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Maintenance
Ice template
Reinserting the ice template is in the
reverse order of the removal. The ice
template ts only in one direction so make
sure to reinsert the ice template in the
right direction.
1. Fit the bottom right side of the ice
template into the right hook on the ice
template housing.
2. Fit the bottom left side of the ice
template into 2 hooks on the left of the
housing. Then, push in until you hear a
clicking sound.
Slim ice maker
Fit either side of the slim ice maker into
the corresponding hook on the ice maker
housing, and then push in to the end.
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Maintenance
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Maintenance
Cleaning
Interior and exterior
WARNING
• Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning
purposes. They may damage the surface of the refrigerator and cause a re.
• Do not spray water onto the refrigerator. This may cause electric shock.
• Do not put ngers or other objects into the dispenser hole.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the
power plug terminals and contact points.
1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior
and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.
Replacement
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service centre.
WARNING
The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can
cause electric shock.
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Troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
• Power cord is not plugged
in properly.
• Properly plug in the power
cord.
• Temperature control is not
set correctly.
• Set the temperature lower.
• Refrigerator is located near
a heat source or direct
sunlight.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Not enough clearance
between refrigerator and
sides/rear.
• Make sure there are at least
5 cm from the rear and
sides.
• Vacation mode is activated. • Deactivate vacation mode.
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not
set correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
Troubleshooting
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Troubleshooting
English60
Troubleshooting
Odors
Symptom Possible causes Solution
Refrigerator has
odors.
• Spoiled food.
• Clean the refrigerator and
remove any spoiled food.
• Food with strong odors.
• Make sure strong smelling
food is wrapped airtight.
Frost
Symptom Possible causes Solution
Frost around the
vents.
• Food is blocking the vents.
• Make sure no food blocks
the refrigerator vents.
Frost on interior
walls.
• Door is not closed properly.
• Make sure food does not
block the door. Clean the
door gasket.
Condensation
Symptom Possible causes Solution
Condensation forms
on the interior walls.
• If door is left open, moisture
enters the refrigerator.
• Remove the moisture and
do not open the door for a
long time.
• Food with high moisture
content.
• Make sure food is wrapped
airtight.
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English 61
Troubleshooting
Water/ice (dispenser models only)
Symptom Possible causes Solution
Water ow is weaker
than normal.
• Water Pressure is too low.
• Make sure the water
pressure is between 206-
861 kPa (30-125 psi).
Ice maker makes a
buzzing sound.
• The ice maker function is
activated, but the water
supply to the refrigerator
has not been connected.
• Press Ice Maker off.
Ice maker does not
make ice.
• Ice maker has just been
installed.
• You must wait for 12 hours
until the refrigerator makes
ice.
• Freezer temperature is too
low.
• Set the freezer temperature
below -18 °C (or -20 °C in
warm ambient air).
• Control Lock is activated. • Deactivate Control Lock.
• Ice maker is off. • Turn on the ice maker.
Ice does not dispense.
• Ice may jam if the ice
dispenser is not used for a
long time (approx. 3 weeks).
• If you won't be using the
refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.
• Ice bucket is not properly
inserted.
• Make sure the ice bucket is
properly inserted.
• Water line is not connected
properly or water supply is
not on.
• Check the water installation
conditions.
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Troubleshooting
English62
Troubleshooting
Symptom Possible causes Solution
Water does not
dispense.
• Water line is not connected
properly or water supply is
not on.
• Check the water installation
conditions.
• Control Lock is activated. • Deactivate Control Lock.
• Do not use third-party
water lters.
• Use only Samsung-provided
or approved lters.
• Unapproved lters may
leak and damage the
refrigerator.
• Water lter indicator turns
on or blinks.
• Replace the water lter.
After replacing, reset the
lter indicator sensor.
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English 63
Troubleshooting
Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls related to
normal sounds will be charged to the user.
These sounds are normal.
• When starting or ending an operation, the refrigerator may make sounds similar to a
car engine igniting. As the operation stabilizes, the sounds will decrease.
Clicking!
or Chirping!
Buzzing!
• While the fan is operating, these sounds may occur. When the refrigerator reaches the
set temperature, no fan sound will occur.
SSSRRR!
Whir!
• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
HiSS!
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Troubleshooting
English64
Troubleshooting
• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes,
causing bubbling sounds.
Bubbling!
• As the refrigerator temperature increases or decreases, plastic parts contract and
expand, creating knocking noises. These noises occur during the defrosting cycle or
when electronic parts are working.
Cracking!
• For ice maker models: When the water valve opens to ll the ice maker, buzzing
sounds may occur.
• Due to pressure equalizing when opening and closing the refrigerator door, whooshing
sounds may occur.
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English 65
Troubleshooting
SmartThings
Symptom Action
Could not nd
“SmartThings” in the
app market.
• The SmartThings app is not available for some tablet and
iPad and some smartphone.
- Support that [Android] OS 6.0 or higher. (mimimum 2 GB
RAM Size)
- Support that [iOS] 10.0 or higher/iPhone 6 or higher.
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings app
is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
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English66
Open Source Announcement
The software included in this product contains open source software. You may obtain the
complete corresponding source code for a period of three years after the last shipment of
this product by sending an email to mailto:[email protected].
It is also possible to obtain the complete corresponding source code in a physical medium
such as a CD-ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0
leads to the download page of the source code made available and open source license
information as related to this product. This offer is valid to anyone in receipt of this
information.
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Memo
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Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care center.
Country Contact Center Web Site
SINGAPORE
1800 7267864 | 1800-SAMSUNG (Other)
1800 4252997 | 1800-GALAXYS (HHP)
www.samsung.com/sg/support
MALAYSIA
1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
PHILIPPINES
Only for HHP PRODUCT :
#GALAXY (just dial #425-299) [ PLDT /
Globe / Smart / Sun Toll Free ]
02-422-2177 [ Standard Landline ]
OTH PRODUCT :
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and
Mobile ] 02-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
SOUTH AFRICA 0860 SAMSUNG (726 7864) www.samsung.com/za/support
DA68-03858A-00
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