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The Roller or Roller Brush is stuck. Please open the Powerhead cover
to clean the parts.
Trash not
picked up
SweepMOP
does not start
Does not
charge
Check if the clean water filter is blocked.
Check if the Adapter Plug is connected to the power source.
Check if there is water or foreign object on the magnetic
connector of the Adapter. Please wipe it dry and clean.
Check if the charging connector below the Powerhead and the charging
column on the Docking Station has water residue or is covered
by a foreign object.
The battery is low. Please charge it.
Check if the Powerhead is placed on the Docking Station properly.
Check if the clean water tank is empty or the waste water tank is full.
Troubleshooting
Open the Powerhead Cover and check if the clean water outlet is blocked.
Check if the charging connector below the Powerhead and the charging
column on the Docking Station has water residue or is covered by a
foreign object.
No water or
very little
water
comes out
Open the Powerhead Cover and check if the Waste Basket is full.
(The capacity is limited. Please do not clean too much spillage at a time.)
Check if the Roller has reached the end of its life (Check Indicator light.)
Check if the Roller is broken or dry. If the roller is dry, please immerse
it in water till it is completely soft.
Check if the Scraper or Roller Brush is broken.
Check if the Roller has reached the end of its life (Check Indicator
light.)
Check if the Roller is broken or dry. If the roller is dry, please immerse
it in water till it is completely soft.
Check if the Waste Basket cap at the bottom of the Powerhead is
completely closed.
Check if the Scraper at the bottom of the Powerhead is broken.
Water stain on
the floor
Wastewater
overflows
Check if the wastewater tank is full.
Check if the Waste Basket is full or blocked.
Check if the Indicator for the clean water tank is on.
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