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45
TROUBLESHOOTING
Concern Potential Cause Common Solution
Automatic Ice Maker (Cont’d)
Ice cubes
are freezing
together.
• Ice cubes are not being
used frequently enough
or interruption of power
for prolonged time.
• Ice cubes are hollow
(shells of ice with water
inside). The hollow
cubes break open in the
bin and leak their water
onto existing ice, which
causes it to freeze
together.
• Remove ice container and discard
ice. The ice maker will produce
fresh supply. Ice should be used
at least twice weekly to keep the
cubes separated.
• This generally occurs when the
ice maker does not get enough
water. This is usually the result of
a clogged water filter or restricted
water supply. Replace the water
filter and if the condition still
occurs check for a clogged Saddle
Valve, water valve not turned on
all the way or kinked water supply
line.
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
• There is no ice in the
bin to be dispensed.
• The refrigerator doors
are not completely
closed.
• Dispenser paddle has
been pressed too long
and the dispenser
motor has overheated.
• See the “Ice maker is not making
any ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line
valve is not open.
• Remove and reinstall the water
filter. For PurePour, be sure to push
the filter in all the way until it clicks
into place and is secured inside of
the water filter housing.
• Replace filter cartridge. Be sure
to push filter all the way in until
it clicks into place and is secured
inside of the water filter housing.
• Open household water line
valve. See CONCERN column
AUTOMATIC ICE MAKER.
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