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Problem
Solution
Red Seal LED
Flashing
• Unit is overheated. Always allow 20 seconds between seals. Under heavy
usage, appliance will shut off automatically and Red Light will flash. Wait
for 20 min. for unit to cool off.
• Always wait 20 seconds between seals.
• Latch has been left in OPERATE position: Gaskets may be compressed.
Unlatch and allow 10 to 20 minutes for Gaskets to expand.
• Vacuum pump running more than 120 seconds. Under heavy usage,
appliance will shut off automatically and Red Light will flash. See next
section Vacuum Pump is running, but bag is not evacuating.
Vacuum Pump is
running, but bag
is not evacuating
• If making a bag from a roll, make sure one end of bag is sealed. See How
to Make a Bag from a FoodSaver
®
Vacuum Sealing Roll.
• Adjust the bag and try again. Make sure the open end of the bag in down
inside the vacuum channel.
• Check for wrinkles in bag along Sealing Strip. To prevent wrinkles in the
seal, gently stretch bag flat while inserting bag into Vacuum Channel.
• Open unit and make sure Gaskets are inserted properly and there are no
foreign objects, dirt or debris on the Upper or Lower Gasket (See Care and
Cleaning).
• Latch has been left in OPERATE position: Gaskets may be compressed.
Unlatch and allow 10 to 20 minutes for Gaskets to expand.
• Make sure the accessory hose is not attached to accessory port.
• Make sure the lid is latched down all the way. If the Latch does not catch
the lid and bring it down, there will be a leak between the Gaskets.
Gasket is loose or
has a tear
• Take out the gasket, clean it and reinsert the Gasket into the Vacuum
Channel (See Care and Cleaning).
• Call 877-804-5383 or visit website for replacement.
Bag is not sealing
properly
• Too much liquid in bag, freeze before vacuuming.
• Check for food debris around seal area. If present, Take out the gasket,
clean it and reinsert the Gasket into the Vacuum Channel (See Care and
Cleaning).
• Bag has wrinkles: To prevent wrinkles in the seal, gently stretch bag flat
while inserting bag into Vacuum Channel.
No lights on the
control panel
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Make sure lid is all the way down, and the Latch is in the
OPERATE position.
16
17
www.FoodSaver.ca
Customer Service: 1 (877) 804-5383
Troubleshooting
TROUBLESHOOTING
Problem
Solution
Nothing happens
when Latch is closed
and Button is pressed
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Open Latch, make sure lid is all the way down, re-latch lid.
Cannot insert bag
into machine
• Make sure there is enough bag material to reach center of drip tray. Always
allow three inches (7.62 mm) extra space to allow the bag to seal tightly
around food contents.
• Gently stretch bag flat while inserting. Insert bag CURL DOWN into Vacuum
Channel.
Air was removed from
the bag, but now air
has re-entered
• Examine the seal. A wrinkle along the seal may cause air to re-enter the
bag. To prevent wrinkles in the seal, gently stretch bag flat while inserting
bag into Vacuum Channel.
• Sometimes moisture or food material (such as juices, grease, crumbs,
powders, etc.) along seal prevents bag from sealing properly. Cut bag open,
wipe top inside of bag and reseal.
• Sharp food items may have punctured bag. Use a new bag if there is a
hole. Cover sharp food items with a soft cushioning material, such as a
paper towel, and reseal.
• Fermentation or the release of natural gases from inside the foods may
have occurred. When this happens, food may have begun to spoil and
should be discarded.
Bag melts • Sealing Strip may have become too hot. Always wait at least 20 seconds
for appliance to cool down before you vacuum seal another item.
• Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls are specially
designed for FoodSaver
®
units.
If you need further
assistance:
• Call Consumer Services at 1-877-804-5383.
• For additional tips and answers to frequently asked questions,
go to www.FoodSaver.ca and click the “Service & Support” tab.
Troubleshooting (cont.)
TROUBLESHOOTING
FM2000 Series_14EFM1.indd 19-20 6/10/14 9:10 AM
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