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12
Troubleshooting
Problem Solution
The platter does not spin.
•
Is the AC adapter connected to the outlet? Connect the AC adapter to the outlet.
•
Has the belt slipped from the platter? Correctly place the belt on the platter.
•
Is the belt placed on the motor pulley? Check that the belt is placed on the motor pulley
(brass-colored) correctly.
•
Has the belt been damaged? Replace it with a new belt.
The platter spins, but there is
no sound or the volume is not
loud enough.
•
Are the function settings and input for connected equipment (amplifier, etc.) selected
correctly? Check whether the settings for the connected equipment are correct.
•
Is the stylus damaged? Check the stylus and replace it, if necessary.
•
Is the stylus placed correctly on the body of the cartridge? Check the cartridge and adjust it, if
necessary.
•
Are the setting positions for the pre-amplifier selector switch correct? Check that the pre-
amplifier settings are correct, noting the following common problems and their causes:
— If there is no sound, or if the volume is not loud enough, the product is set to the “PHONO”
position and connected to the amplifier’s AUX/LINE input.
— If the volume is too loud or is distorted, the product is set to the “LINE” position, and the
connectable equipment is connected to the PHONO input.
The stylus skips.
•
Is the record warped? Check the record.
•
Is the record scratched? Check the record.
There is howling.
•
Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby
speakers? Decrease the vibrations or mount the product on a surface that is not subject to the
effects of vibrations.
•
Is the product mounted on an unstable surface? Check whether the surface on which the
product is mounted is suitable.
There is noise when the
record is playing.
•
Is there dust on the cartridge’s stylus tip? If dust is stuck to the stylus tip, clean it with a
commercially sold brush.
The sound when the record
is playing is either too fast or
too slow.
•
Are the speed settings for this product correct? Use the platter speed button to select the
correct speed for the type of record being played.
Playback speed slows down
or there is irregular rotation.
•
Is the belt stretched out? Replace it with a new belt.
Unable to pair.
•
Confirm that the Bluetooth receiver device communicates using Ver. 2.1+EDR or higher.
•
Place the product and the Bluetooth receiver device within 1 m (3.3') of each other.
No sound is heard / Sound is
faint.
•
Turn on the power of the product and the Bluetooth receiver device.
•
Turn up the volume of the product and the Bluetooth receiver device.
•
Move away from obstacles between the product and the Bluetooth receiver device, such
as people, metal or walls, and place the product and the Bluetooth receiver device closer
together.
Sound is distorted / Noise is
heard / Sound cuts out.
•
Turn down the volume of the product and the Bluetooth receiver device.
•
Keep the product away from devices that emit radio waves such as microwaves and wireless
routers.
•
Keep the product away from TVs, radios, and devices with built-in tuners. These devices can
also be affected by the product.
•
Move away from obstacles between the product and the Bluetooth receiver device, such
as people, metal or walls, and place the product and the Bluetooth receiver device closer
together.
•
For details about how to operate your Bluetooth receiver device, refer to the device’s user manual.
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