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11
Troubleshooting
Only a company specialist may be able to correct faults that cannot be rectied with the aid of this table. Please call the
Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE (1-866-766-9563).
Device does not start Mains voltage is not present Check plug socket, cable, line, plug and
fuse; if damage is found, contact a qualied
electrician to repair
Switch on the equipment (see “Switching
ON” section)
Insert the pleated lter correctly
(see “Maintenance” section)
Contact Snow Joe
®
customer service at
1-866-SNOWJOE (1-866-766-9563) to repair
Remove obstructions and blockages
Close the metal container
Empty the metal container (see
“Maintenance” section)
Clean or replace the pleated lter
(see “Maintenance” section)
Clean the air lter (see “Maintenance”
section)
The equipment is not switched ON
Safety stop switch is activated due to missing or
incorrectly inserted pleated lter
Defective ON/OFF switch
Defective motor
Suction hose or suction tube is blocked
The metal container is not closed
The metal container is full
The pleated lter is clogged
The air lter is clogged
Low or lack of suction
Problem Possible Cause Possible Solution
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