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33
LIMITED WARRANTY
This Nescafé Dolce Gusto product is warranted
for 2 years from the date of purchase against
defects in material and workmanship.
During this period, the Nescafé Dolce Gusto
product that, upon inspection by Nescafé
Dolce Gusto, is proved defective, will be
repaired or replaced, at Nescafé Dolce Gusto
option, without charge to the customer. If a
replacement product is sent, it will carry the
remaining warranty of the original product. This
warranty does not apply to any defect arising
from a buyer’s or user’s misuse of the product,
negligence, failure to follow Nescafé Dolce
Gusto instructions, use on current or voltage
other than that stamped on the product, wear
and tear, alteration or repair not authorized by
Nescafé Dolce Gusto, or use for commercial
purposes, or appliances not descaled as
specied.
THE WARRANTIES SET FORTH HEREIN
ARE EXCLUSIVE AND NO OTHER
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE
OR USE, ARE MADE BY NESCAFÉ DOLCE
GUSTO OR ARE AUTHORIZED TO BE MADE
WTH RESPECT TO THE PRODUCT.
Some states do not allow limitation on how
long an implied warranty lasts or do not allow
the exclusion of incidental or consequential
damages, so the above limitations may not
apply to you. This warranty gives you specic
legal rights, and you may also have other
rights, which vary from state to state.
If you believe your product is defective, take
the product (or send it postage prepaid)
along with proof of purchase to the nearest
authorized Nescafé Dolce Gusto Service
Center. (To nd the nearest authorized Nescafé
Dolce Gusto Service Center visit the Nescafé
Dolce Gusto website or contact the Nescafé
Dolce Gusto Consumer Service in your country
indicated below). If you send the product,
please include a letter explaining the nature of
the claimed defect.
Nescafé Dolce Gusto Service Centre locations
can be found by visiting the website
www.dolce-gusto.us in the USA or
www.dolce-gusto.ca in Canada.
When shipping the product to the service
center please include a note explaining the
issue, a copy of the sales receipt and provide
a valid return address on the outside of the
shipping box (no PO Boxes). If the product is
out of warranty or warranty can’t be validated,
the service center will send an estimate of
repair for your approval.
CONSUMER SERVICE
If you have additional questions, please call
our Consumer Service Department. It is helpful
to have the product available at the time of
your call and to know the reference number
that can generally be found on the base of the
product.
USA
Phone 1-800-745-3391
Hours Monday – Friday
from 8:00 a.m. – 8:00 p.m. (EST)
Letters should be addressed to
Nescafé Dolce Gusto
Consumer Services Center
P.O. Box 2178
Wilkes-Barre, PA 18703
Only letters can be accepted at this address.
Packages without a return authorization
number will be refused.
CANADA
Phone 1-888-809-9267
Hours Monday – Friday
from 9:00 a.m. – 6:00 p.m. (EST)
Letters should be addressed to
Nescafé Dolce Gusto
Consumer Care Centre / Centre d’aide aux
consommateurs
PO Box 186
Cobourg ON K9A 4K5
Canada
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