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37
EN
TROUBLESHOOTING
* Contact Lavazza Customer Service (L.C.S.) for any problem or failure not included in the above list.
Problem encountered Possible causes Solution
The coffee flows out too
fast and no creamy froth
forms on the surface.
»Capsule not compatible.
»Capsule already used.
» Use Lavazza A MODO MIO capsules or
compatibles.
» Bring the lever back to rest position and load a new
capsule.
» If the problem remain please contact L.C.S.*
The coffee is cold. » Coffee pours out in drops,
water circuit clogged.
» The machine has limescale
build-up.
» Run the machine washing cycle.
» Descale the machine.
» If the problem remain please contact L.C.S.*
Dispensed coffee is
insufficient or excessive.
» Incorrect dose programming. » Program the coffee dose properly.
» If the problem remain please contact L.C.S.*
Coffee not supplied and
steam coming out of the
capsule compartment.
» The loading lever was not set
to the brewing position.
» Set the loading lever to the brewing position.
» If the problem remain please contact L.C.S.*
Coffee pours out in drops. » Faulty capsule.
» Spout/water circuit clogged.
» The machine has limescale
build-up.
» Replace the capsule.
» Clean the coffee dispensing spout.
» Descale the machine.
» If the problem remain please contact L.C.S.*
One of the two buttons is
not working and the relevant
LED is off .
» Mechanical blocking » Try to power the machine off by disconnecting the
power plug for 10 seconds then reconnect it. Power
the machine on and check the correct operation of
both buttons.
» If the problem persists, the machine can continue
to be used with the other button; in this case, the
button working regularly will no longer have the
automatic dosing but will be free dosing, and the
user will decide when stopping the dose.
» If the problem remain please contact L.C.S.*
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