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English - 33
Problem What to do
Remote control
is inconsistent or
does not work
• Match the + and – symbols on the batteries with the + and – mark-
ings inside the compartment (see page 17).
• Replace the battery (see page 17).
• Press the volume button on the remote control and see if the correct
source button flashes.
• Remove the protective film from the console.
• If using CEC:
- Point the remote control at the console.
- Use the Alternate On setting (see page 30).
- Disable CEC on your system (see page 30) and program the
remote to control your source (see page 22).
• If you have programmed the remote to control your source:
- Point the remote control at the appropriate source.
- Ensure you have entered the correct code for your source’s brand.
- Program the remote with another code (see page 22).
System does not
sync with the
correct source /
selects the incor-
rect source after
delay (CEC)
• Use the Alternate On setting (see page 30).
• Disable CEC on your source (refer to your source owner’s guide for
more information).
• Disable CEC on your system (see page 30) and program the
remote to control your source (see page 22).
CEC
inconsistent or
does not work
• Use the Alternate On setting (see page 30).
• Disable CEC on your source (refer to your source owner’s guide for
more information).
• Disable CEC on your system (see page 30) and program the
remote control (see page 24).
Poor or distorted
sound
• Remove all protective films from the system.
• Secure all cable connections on the soundbar, TV, and connected
sources.
• If you see the error message Cannot find Acoustimass:
- Plug in the Acoustimass
®
module.
- Pair the Acoustimass module with the console (see page 35).
• If using the analog or connector, decrease the volume on your
source.
• Factory reset the system (see page 35) and run the ADAPTiQ
®
audio calibration
(see page 19).
Intermittent sound • Secure all cable connections on the soundbar, TV, and connected
sources.
• Move system away from potential interference, such as a wireless
router, cordless phone, television, microwave, etc.
• Toggle CEC between Alternate On and Default On (see page 30).
Care and Maintenance
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