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31
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a
safe place; you will need to have this documentation available should the
product require attention under guarantee.
Please take a few moments to complete the details below, as you will
need this information when you call us, or to use our online services.
When you call us you may be required to input your serial number into
your telephone keypad. For help please visit grundig.co.uk/support/
model-finder
• The product model number is printed on the Operating Instruction
Booklet / User guide
• The product model and serial number is printed on the Rating Label
affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on
your purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase.
A valid proof of purchase is required for requesting service under
guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide in the
Operating Instructions booklet, as a charge may be levied where no fault
is found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily
accessible to the Engineer, without the need for cabinets or furniture to
be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you
call us, as you may be required to input your serial number into your
telephone keypad during your call.
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